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Non-reservations 'customer service' number for gold elite?

Non-reservations 'customer service' number for gold elite?

Old May 25, 07, 7:43 am
Original Poster
Join Date: Nov 2006
Location: BOS
Programs: Hilton Diamond
Posts: 58
Non-reservations 'customer service' number for gold elite?

Hi all,

Last December I purchased a ticket on nwa.com for a BOS-CVG flight through DTW. The first leg (BOS-DTW) was on NW, the second leg (DTW-CVG) was on a NW-numbered Comair plane. My luggage was lost and I know that the airlines have an agreement that the carrier for the final leg is responsible for the lost luggage (= Comair / Delta). I flied my lost luggage claim to DL in the stated time frame and DL claimed twice to have not received it (I have faxed it four times at this point and given up on DL).

NOTE: I am a nw gold elite.

I feel it is irrational to think that DL is competent enough to solve this issue (DL's website for lost luggage says it has been found, the CSRs in India say it is still lost). As DL does not consider me an elite member, they don't care about me.

Because I purchased the ticket on nwa.com, all my flights were NW-numbered according to my 'contract' with NW, and I am a NW GE, I (1) sent a fourteen-page fax to the GE fax number explaining the whole situation and included my correspondence that I had submitted to DL; and (2) entered a NW TTU about the issue. No response at all from NW and it has been a month.

At this point I plan on going to small claims court and I assume that because I didn't have a 'contract' with DL I would need to sue NW. Before I do this, I would like to talk to someone at NW to see what is up and if they can help at all.

Should I just call the NW GE Reservations number or is there a better number to call? All written correspondence with either DL or NW is futile.

Thanks for your ideas!
Carlo JoMomma is offline  
Old May 25, 07, 9:22 am
Join Date: Sep 2001
Programs: AA, ExPlat, DL Sil, UAL Sil, Hilt Dia, Marr Plat
Posts: 167
Have used (701) 420-6282. It is a toll call, but when you put in your NW WP number, your elite status pushes you higher in the queue. As a Platinum, I have never waited longer than a few minutes.
ffj is offline  
Old May 25, 07, 9:28 am

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Join Date: Feb 2006
Location: San Francisco & Squaw Valley
Programs: Lifetime United Club stolen by Oscar “The Grouch” Munoz on 11.11.19
Posts: 3,053
My experience in life is that if one agent says no, that means it is time to talk to another agent. Delta lost the bag, not NW, so I doubt NW can do much aside from give you a few miles as a consolation prize.
worldwidedreamer is offline  
Old May 25, 07, 12:20 pm
Moderator: Hawaii-based airlines & Hawai'i forums
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Posts: 15,594
Focus on Delta.

File a formal complaint to the DOT. And, send a CC of that letter to DL.

Formal complaints, which are reported by the DOT and counted in the statistics, will always perk up the attention of the airline.
slippahs is offline  

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