Don't forget to get proof of secondary screening!
Feb 4, 2007, 8:47 pm
#1
Original Poster
Join Date: Jan 2004
Location: billings, mt, usa
Programs: nwa GE
Posts: 54
Don't forget to get proof of secondary screening!
(I'm sure that most of you already know this … but just in case …)
I just found out this afternoon that if you get new seats at the worldclub, you have to be SURE that your new boarding passes are stamped/marked/initiated/SOMETHING so as to indicate that you have already gone through your TSA secondary screening. Otherwise, during BOARDING, the gate agents can require you to go BACK through security (which will, of course, necessitate you missing your flight).
(This ALMOST happened to me today. I was at the airport three hours early with my preschooler; we were required to go through secondary screening and we did; we checked into the worldclub and they graciously gave us (much) better seats and new boarding passes; and three hours later, we went to board. BUT THEN, when they scanned our boarding passes, the gate agent pulled us out of line and in a not-very-friendly-pretty-much-yelling-at-us-tone said, "HOW did you get to the gate? Did you go through SECURITY?" ("Of course," I replied.) "Did you go through SCREENING?" ("Absolutely. Of course.")
"Well, I need PROOF that you went through security!" ("Excuse me?")
"WHERE did you get these boarding passes?" ("At the club.")
"OUR club?" ("Yes, of course.")
"This says that you have to go through SECONDARY SCREENING!" ("Yes, m'am. And we did. Every inch of our bags were searched.")
"I need PROOF of this!" ("????")
Finally, they made a bunch of calls while my daughter and I stood to the side hoping that we would actually get to be home tonight.
And we are.
But a word to the wise -- don't forget to get proof of secondary screening if you get new seats/boarding passes at the worldclub!
I just found out this afternoon that if you get new seats at the worldclub, you have to be SURE that your new boarding passes are stamped/marked/initiated/SOMETHING so as to indicate that you have already gone through your TSA secondary screening. Otherwise, during BOARDING, the gate agents can require you to go BACK through security (which will, of course, necessitate you missing your flight).
(This ALMOST happened to me today. I was at the airport three hours early with my preschooler; we were required to go through secondary screening and we did; we checked into the worldclub and they graciously gave us (much) better seats and new boarding passes; and three hours later, we went to board. BUT THEN, when they scanned our boarding passes, the gate agent pulled us out of line and in a not-very-friendly-pretty-much-yelling-at-us-tone said, "HOW did you get to the gate? Did you go through SECURITY?" ("Of course," I replied.) "Did you go through SCREENING?" ("Absolutely. Of course.")
"Well, I need PROOF that you went through security!" ("Excuse me?")
"WHERE did you get these boarding passes?" ("At the club.")
"OUR club?" ("Yes, of course.")
"This says that you have to go through SECONDARY SCREENING!" ("Yes, m'am. And we did. Every inch of our bags were searched.")
"I need PROOF of this!" ("????")
Finally, they made a bunch of calls while my daughter and I stood to the side hoping that we would actually get to be home tonight.
And we are.
But a word to the wise -- don't forget to get proof of secondary screening if you get new seats/boarding passes at the worldclub!
Feb 4, 2007, 8:53 pm
#2
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Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,539
Ssss?
I think your post is rather confusing. I believe you're saying that if your boarding pass is marked "SSSS" that it needs to be indicated on your new boarding pass, if you're upgraded at the WC.
(I'm sure that most of you already know this … but just in case …)
I just found out this afternoon that if you get new seats at the worldclub, you have to be SURE that your new boarding passes are stamped/marked/initiated/SOMETHING so as to indicate that you have already gone through your TSA secondary screening. Otherwise, during BOARDING, the gate agents can require you to go BACK through security (which will, of course, necessitate you missing your flight).
(This ALMOST happened to me today. I was at the airport three hours early with my preschooler; we were required to go through secondary screening and we did; we checked into the worldclub and they graciously gave us (much) better seats and new boarding passes; and three hours later, we went to board. BUT THEN, when they scanned our boarding passes, the gate agent pulled us out of line and in a not-very-friendly-pretty-much-yelling-at-us-tone said, "HOW did you get to the gate? Did you go through SECURITY?" ("Of course," I replied.) "Did you go through SCREENING?" ("Absolutely. Of course.")
"Well, I need PROOF that you went through security!" ("Excuse me?")
"WHERE did you get these boarding passes?" ("At the club.")
"OUR club?" ("Yes, of course.")
"This says that you have to go through SECONDARY SCREENING!" ("Yes, m'am. And we did. Every inch of our bags were searched.")
"I need PROOF of this!" ("????")
Finally, they made a bunch of calls while my daughter and I stood to the side hoping that we would actually get to be home tonight.
And we are.
But a word to the wise -- don't forget to get proof of secondary screening if you get new seats/boarding passes at the worldclub!
I just found out this afternoon that if you get new seats at the worldclub, you have to be SURE that your new boarding passes are stamped/marked/initiated/SOMETHING so as to indicate that you have already gone through your TSA secondary screening. Otherwise, during BOARDING, the gate agents can require you to go BACK through security (which will, of course, necessitate you missing your flight).
(This ALMOST happened to me today. I was at the airport three hours early with my preschooler; we were required to go through secondary screening and we did; we checked into the worldclub and they graciously gave us (much) better seats and new boarding passes; and three hours later, we went to board. BUT THEN, when they scanned our boarding passes, the gate agent pulled us out of line and in a not-very-friendly-pretty-much-yelling-at-us-tone said, "HOW did you get to the gate? Did you go through SECURITY?" ("Of course," I replied.) "Did you go through SCREENING?" ("Absolutely. Of course.")
"Well, I need PROOF that you went through security!" ("Excuse me?")
"WHERE did you get these boarding passes?" ("At the club.")
"OUR club?" ("Yes, of course.")
"This says that you have to go through SECONDARY SCREENING!" ("Yes, m'am. And we did. Every inch of our bags were searched.")
"I need PROOF of this!" ("????")
Finally, they made a bunch of calls while my daughter and I stood to the side hoping that we would actually get to be home tonight.
And we are.
But a word to the wise -- don't forget to get proof of secondary screening if you get new seats/boarding passes at the worldclub!
Feb 4, 2007, 9:00 pm
#3
Original Poster
Join Date: Jan 2004
Location: billings, mt, usa
Programs: nwa GE
Posts: 54
Sorry to be confusing.
We weren't upgraded. We just had different seats assigned to us by the worldclub agents.
And apparently our NEW boarding passes did not have any sort of stamps/initials/whatever to indicate that we HAD gone through the secondary screening (as required by our SSSSSS notation on our boarding pass).
(The gate agent said that the worldclub agent just made a mistake--and I only posted this because I didn't want someone else to miss a flight due to a similar mistake in the future.)
We weren't upgraded. We just had different seats assigned to us by the worldclub agents.
And apparently our NEW boarding passes did not have any sort of stamps/initials/whatever to indicate that we HAD gone through the secondary screening (as required by our SSSSSS notation on our boarding pass).
(The gate agent said that the worldclub agent just made a mistake--and I only posted this because I didn't want someone else to miss a flight due to a similar mistake in the future.)
Feb 4, 2007, 9:15 pm
#4
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Join Date: Feb 2003
Location: Greener Pastures
Posts: 10,515
What airport were you at? I've never had that happen (and I've definitely been issued new BP's at the WC. What about connecting passengers? When I fly from say DCA-DTW-SAN for example, I get my BP for DCA-DTW checked at DCA, but my DTW-SAN BP's doesn't get written on at all. Most of the airports that have WC's inside of security are also airports one can connect through. IMHO, that was a really crappy gate agent & I would definitely bring it up with NW management as its not your fault & I (personally) don't think the GA was doing her job correctly.
Feb 4, 2007, 9:45 pm
#5
Join Date: Jul 2000
Posts: 3,746
This kind of makes sense. If a boarding pass has SSSS on it, TSA is supposed to make a notation on it that you have been screened.
So, it stands to reason that if the WC issues you a new boarding pass on it, which still contains the SSSS, then you will be presenting an SSSS boarding pass at the gate without the TSA notation that you have been screened.
I'm not quite sure what the WC can do in this situation. Don't know if they can issue you a BP without the SSSS, they probably can't override. And, if they give you a new BP with the SSSS, there probably is no notation that they can make that would be allowed (they are not TSA.)
Now, in a logical world, they should issue you a new BP with the SSSS, and you should be able to retain your old BPs with the TSA notation showing you were screened, and this should be accepted at the gate as proff of screening. However, given that we are talking TSA here which is part of the Bizarro world and not the logical world, this might not work.
So, it stands to reason that if the WC issues you a new boarding pass on it, which still contains the SSSS, then you will be presenting an SSSS boarding pass at the gate without the TSA notation that you have been screened.
I'm not quite sure what the WC can do in this situation. Don't know if they can issue you a BP without the SSSS, they probably can't override. And, if they give you a new BP with the SSSS, there probably is no notation that they can make that would be allowed (they are not TSA.)
Now, in a logical world, they should issue you a new BP with the SSSS, and you should be able to retain your old BPs with the TSA notation showing you were screened, and this should be accepted at the gate as proff of screening. However, given that we are talking TSA here which is part of the Bizarro world and not the logical world, this might not work.
Feb 4, 2007, 10:08 pm
#6
Join Date: Dec 2006
Location: BKK/SEL/YQG
Posts: 2,543
Is getting the SSSSS random?
Feb 4, 2007, 10:58 pm
#7
Join Date: Jan 2005
Posts: 8,884
Even with SSSS, they never check the connecting boarding passes as alluded to by bhatnasx. The GA was simply uncooperative and uninformed. Thanks for the post. I, too, would like to know the airport. I've never had this happen to me and you should definitely report it.
Feb 4, 2007, 11:17 pm
#8
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Generally speaking, no. There are certain things that tip off the SSSS, such as tickets paid for in cash, one-way tickets w/out a FF #, or tickets purchased very close to departure (or a non-standby change of your ticket that gets reissued close to departure).
Feb 5, 2007, 12:29 am
#9
Join Date: May 2002
Location: Las Vegas, NV USA
Posts: 748
Actually, the agent boarding the flight was doing their job correctly. We are required to verify that a selectee has completed the secondary screening process prior to boarding them on a flight. The TSA has a special stamp or hole-punch to indicate such on a boarding pass, if that doesn't exist on a boarding pass, we are required to send the customer back for screening, which, can cause a person to miss his/her flight.
Feb 5, 2007, 1:19 am
#10
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Actually, the agent boarding the flight was doing their job correctly. We are required to verify that a selectee has completed the secondary screening process prior to boarding them on a flight. The TSA has a special stamp or hole-punch to indicate such on a boarding pass, if that doesn't exist on a boarding pass, we are required to send the customer back for screening, which, can cause a person to miss his/her flight.
Feb 5, 2007, 2:29 am
#11
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What airport were you at? I've never had that happen (and I've definitely been issued new BP's at the WC. What about connecting passengers? When I fly from say DCA-DTW-SAN for example, I get my BP for DCA-DTW checked at DCA, but my DTW-SAN BP's doesn't get written on at all. Most of the airports that have WC's inside of security are also airports one can connect through. IMHO, that was a really crappy gate agent & I would definitely bring it up with NW management as its not your fault & I (personally) don't think the GA was doing her job correctly.
A new BP for the same flight doesn't necessarily (or generally) spit out a BP with haraSSSSment selection.
Also, an agent issuing a boarding pass airside that pops up with haraSSSSment selection can remove it manually and reissue the boarding pass again. [A landside agent can remove it too, if they know what they are doing.]
One of the more unusual ones encountered is when a person is not a haraSSSS-ment selectee on their first (one or two) boarding pass but is on their second or third (connecting) flight boarding pass on the same itinerary. (This is a more recent tweak.) In the case of NW/CO connections at EWR this is at least partially "fixed" (i.e., programming-wise made permanent) into the engine to come out as such more often. Is that because of terminal change there?
This kind of makes sense. If a boarding pass has SSSS on it, TSA is supposed to make a notation on it that you have been screened.
So, it stands to reason that if the WC issues you a new boarding pass on it, which still contains the SSSS, then you will be presenting an SSSS boarding pass at the gate without the TSA notation that you have been screened.
I'm not quite sure what the WC can do in this situation. Don't know if they can issue you a BP without the SSSS, they probably can't override. And, if they give you a new BP with the SSSS, there probably is no notation that they can make that would be allowed (they are not TSA.)
Now, in a logical world, they should issue you a new BP with the SSSS, and you should be able to retain your old BPs with the TSA notation showing you were screened, and this should be accepted at the gate as proff of screening. However, given that we are talking TSA here which is part of the Bizarro world and not the logical world, this might not work.
So, it stands to reason that if the WC issues you a new boarding pass on it, which still contains the SSSS, then you will be presenting an SSSS boarding pass at the gate without the TSA notation that you have been screened.
I'm not quite sure what the WC can do in this situation. Don't know if they can issue you a BP without the SSSS, they probably can't override. And, if they give you a new BP with the SSSS, there probably is no notation that they can make that would be allowed (they are not TSA.)
Now, in a logical world, they should issue you a new BP with the SSSS, and you should be able to retain your old BPs with the TSA notation showing you were screened, and this should be accepted at the gate as proff of screening. However, given that we are talking TSA here which is part of the Bizarro world and not the logical world, this might not work.
In a logical world, haraSSSSment selection would be scrapped at airports because it's a process full of holes. 1) It wastes resources; and 2) it is easily circumvented even if in some fantasy world the "secondary screening" was actually effective (which it isn't).
Actually, the agent boarding the flight was doing their job correctly. We are required to verify that a selectee has completed the secondary screening process prior to boarding them on a flight. The TSA has a special stamp or hole-punch to indicate such on a boarding pass, if that doesn't exist on a boarding pass, we are required to send the customer back for screening, which, can cause a person to miss his/her flight.
Even with SSSS, they never check the connecting boarding passes as alluded to by bhatnasx. The GA was simply uncooperative and uninformed. Thanks for the post. I, too, would like to know the airport. I've never had this happen to me and you should definitely report it.
Last edited by thezipper; Feb 5, 2007 at 7:28 pm
Feb 5, 2007, 5:57 am
#12
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Whether they think it's stupid or not, it's their job under the current guidelines. You don't sign their paychecks, nor do I....so I'll refrain from telling them what I think is dumb or not about their jobs. You must be a gate agents worst nightmare.
Feb 5, 2007, 11:27 am
#13
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Originally Posted by crimguy1976
Originally Posted by GUWonder
Do most gate agents know, even as they are required to be complicit in this TSA show, that this gate check procedure is a waste that does not for flight security and is easily circumvented, right?
Cute attempt at a a personal attack that won't stick.
Just because you don't like my question doesn't, claim as you may, make me a gate agent's worst nightmare.Do most NW gate agents know, even as they are required to be complicit in this TSA show, that this gate check procedure is a waste that does nothing for flight security and is easily circumvented? A good number default to the near-equivalent action of ignoring the mark of the TSA (including its absence). Is that an indication that those gate agents who think about this realize what a waste the measure is and decide to engage in the near-equivalent of ignoring the TSA's mark (or its absence)? Hard tot tell, but that's why the question was asked.
Last edited by GUWonder; Feb 5, 2007 at 12:41 pm
Feb 5, 2007, 2:12 pm
#14
Join Date: Apr 1999
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Does not EVERYONE on flyertalk know that if you get a boarding pass that says SSSSSS, all you need to do is reprint it at a kiosk and the SSSSSS goes away?????
I guess it is possible that someone would not check his/her boarding pass for this annoyance and take the appropriate corretive action. My wife and I always carefully scrutinize ours.
I guess it is possible that someone would not check his/her boarding pass for this annoyance and take the appropriate corretive action. My wife and I always carefully scrutinize ours.
Feb 5, 2007, 2:28 pm
#15
Join Date: Jul 2000
Posts: 3,746
C'mon, the TSA is stupid, but not that stupid.
The only time I have ever received boarding passes with SSSSS have been at kiosks, as they won't print online (because then all you would have to do would be to use the technique of your choice to get rid of the SSSS from the home-printed boarding pass.)
The only time I have ever received boarding passes with SSSSS have been at kiosks, as they won't print online (because then all you would have to do would be to use the technique of your choice to get rid of the SSSS from the home-printed boarding pass.)
Does not EVERYONE on flyertalk know that if you get a boarding pass that says SSSSSS, all you need to do is reprint it at a kiosk and the SSSSSS goes away?????
I guess it is possible that someone would not check his/her boarding pass for this annoyance and take the appropriate corretive action. My wife and I always carefully scrutinize ours.
I guess it is possible that someone would not check his/her boarding pass for this annoyance and take the appropriate corretive action. My wife and I always carefully scrutinize ours.