NWAFA

Both of the layover hotels were NW and DL crews stay were fired upon, bombed and have hostages. The last that we have heard is that inbound NW crew were being held on the plane for their safety. These terrorist are looking for tourists with U.S. and British passports.

Julie Showers has said that all NW crew members on layover in Mumbai have been accounted for.

A call to in-flight services to the girls who man the desks claim that 5 crew members are unaccounted for.

We haven't gotten any news about the DL crews. Their hotel lobby is being used to hold hostages.

Also the Cafe' Leopold was also hit. A popular place for crews to go on their down time for eating and socializing.

I pray all are ok.

DJMeatBall

Absolutely awful. I hope good word comes back quickly regarding the missing crew members.

florin

Let's hope all the crews are ok...

Yaatri

Glad to hear that all of the NW crew are accounted for. Who are the crew that are unaccounted for?

stephem

This is pretty scary stuff and it's hard to tell how bad it is with hostages, etc. Sounds like chaos.

The travel waiver is now up for Mumbai.

http://www.nwa.com/features/weather2.shtml

We were set to leave tomorrow morning from Seattle for Mumbai and this marks the second diversion in one week for this trip (we were trying to go via Thailand originally!).

The Plat line was really nice and the waiver is very generous. I am on a paid J ticket and my wife was on a WP award. There was no problem finding J space into DEL on KL, but there was nothing in award (D) space. But the waiver says "cabin for cabin" rebooking, so they moved her over to the flight into J class. We're cancelling the planned weekend (which was originally booked in the Intercon Marine Dr right in the heart of things in Mumbai) and waiting until Saturday to fly to make sure things calm down.

jimyvr

NW033, scheduled to depart 0150 27NOV08, is now scheduled to depart 1830 and arrives AMS 2337

NWAFA

At this point, NW has pulled all the crew names on the in bound and out bound flights. I guess it's to contact families of crew members first before anyone else can contact the families.

We haven't heard anything about the DL crew members.

I guess the thing to do is to check for departures out of Mumbai for both NW and DL. I understand NW is shooting for a 3:30 am dep out of Mumbai.

Since we don't know about the outbound crew, the inbound crew being kept on the plane may get a minimum of rest in the bunks and man the plane out of Mumbai back to AMS.

In the past during the first Gulf War, we'd fly down to the Gulf and turn around and come right back.

So any number of scenarios could happen at this point.

sxf24

All DL crew were safe and departed on the outbound flight.

oliver2002

While my heart goes out to the crews, isn't it insignificant suffering compared to the 90+ dead and 900+ injured?

NWAFA

Thank sxf24. Good to know they all made it out. I'll pass the word to the employees of NW.

Of course the dead and injured are important. But this happen where NW crew members stay. We don't know if they are part of the dead or injured.

747UpperDeck

NWAFA, Thank you for the info and please keep us updated.

NWAFA

It looks like we have an EAP team on the way to AMS for the employees already there and support/debriefing when we can get the employees in India out.^

NWAFA

From: AO CUST
Sent: Wed Nov 26 18:49:07 2008
Subject: Operational Update for 26Nov - 6pm CST - Update on BOM:

Operational Update for 26Nov - 6pm CST - Update on BOM:

As reported by the media, a number of incidents occurred in Mumbai on Wednesday evening, one of which involved our crew layover hotel. Delta and Northwest have contacted all crew members who are in Mumbai and all are unharmed at this time.

Delta and Northwest are doing all we can to safely evacuate our crew members from Mumbai as quickly as possible. Delta and Northwest Security teams and our operations control centers are currently evaluating the plan for future flying to Mumbai.

As reported by NW Corporate Communications and in the Delta Daily, we’re in touch with Delta, Northwest crew in India .

We continue to monitor the situation in Mumbai , India . Our Safety and Security departments worked quickly, and all Delta and Northwest crews have been contacted. Delta considers the safety of its passengers and crew its No. 1 priority.

Station Support:

Please rebook customers with itineraries that include BOM until this situation is resolved and operations resume.

4 NW34 AMS-BOM has been cancelled for 26Nov

4 NW33 BOM-AMS has been cancelled for 28Nov

Waivers:

Northwest has issued the following exception policy to assist customers with their travel plans:

Passengers originally ticketed for travel to/from or through BOM between November 26 and December 3 may reschedule their travel to begin by December 10.
All travel may be booked on a cabin-to-cabin basis without regard to the availability of the appropriate booking class.
Northwest will waive any normally applicable change fees.
Customers who elect to travel to an alternate destination may do so provided that travel begins by December 10.
In these cases, we will waive any normally applicable change fees and collect the appropriate difference in fare.
You may also refund non-refundable tickets for customers ticketed for travel November 26 through December 3 even if their ticketed flight to BOM has not been cancelled.
Thank you for your attention to this matter .

NWAFA

This is an email blast we received from NWA AFA-CWA:

26 NOVEMBER 2008

SECURITY ALERT : BOM UNREST!

As reported by the media, BOM (Mumbai) has undergone coordinated terrorist attacks aimed at Westerners. NWA AFA-CWA has been in constant contact with Corporate Security, Scheduling and Base Operations throughout the day to ensure the safety and security of our crewmembers.

The Company has worked with all crewmembers to notify families and loved ones concerning their safety/security and current status. Also, the U.S. State Department has set up a special ‘hotline’ on the BOM situation: 1-888-407-4747.

raehl311

Can you let us know where you're going next so we can not go there?