Most "apology" WP miles you've ever gotten?
Apr 10, 2006, 11:50 pm
#1
Original Poster
Join Date: Jul 2004
Programs: NW Gold, '06. Good times.
Posts: 7,361
Most "apology" WP miles you've ever gotten?
I just got notice that I'm getting 11,500 miles for a 2 hour delay on NW305 MSP-LAX a few days ago. While I appreciate the gesture, I'm puzzled as I got only 5,000 miles in comparison for a 4 hour DTW-NRT delay.
So what's the most NW has ever given you by way of apology?
Dear [hoyateach]
RE: Case Number [XXXXXXX]
On behalf of the 40,000 employees at Northwest Airlines, I would like to
extend a sincere apology for the flight irregularity you experienced on
April 5. Travelers expect us to provide dependable and reliable service
and we failed on this occasion.
Northwest Airlines would like to take this opportunity to apologize for
the disruption of Flight NW0305 on April 5. We value you as a customer,
and for that reason we have added 11500 WorldPerks bonus miles to your
account. You may visit our website at www.nwa.com/freqfly/ to verify
these miles have been posted. Please allow 3 business days for miles to
appear.
My colleagues and I pledge to you that we are dedicated to providing
good service. Our safety record speaks for itself. Unfortunately, a
reality in this industry is that there will be times when we are forced
to delay, cancel, or divert flights. Thank you for your support and for
flying Northwest.
Sincerely,
Cassie Steidler
Manager, Customer Care
Northwest/KLM Airlines
RE: Case Number [XXXXXXX]
On behalf of the 40,000 employees at Northwest Airlines, I would like to
extend a sincere apology for the flight irregularity you experienced on
April 5. Travelers expect us to provide dependable and reliable service
and we failed on this occasion.
Northwest Airlines would like to take this opportunity to apologize for
the disruption of Flight NW0305 on April 5. We value you as a customer,
and for that reason we have added 11500 WorldPerks bonus miles to your
account. You may visit our website at www.nwa.com/freqfly/ to verify
these miles have been posted. Please allow 3 business days for miles to
appear.
My colleagues and I pledge to you that we are dedicated to providing
good service. Our safety record speaks for itself. Unfortunately, a
reality in this industry is that there will be times when we are forced
to delay, cancel, or divert flights. Thank you for your support and for
flying Northwest.
Sincerely,
Cassie Steidler
Manager, Customer Care
Northwest/KLM Airlines
Apr 11, 2006, 1:39 am
#2
FlyerTalk Evangelist
Join Date: Dec 1999
Programs: Marriott Lifetime Titanium
Posts: 15,346
Originally Posted by hoyateach
I just got notice that I'm getting 11,500 miles for a 2 hour delay on NW305 MSP-LAX a few days ago. While I appreciate the gesture, I'm puzzled as I got only 5,000 miles in comparison for a 4 hour DTW-NRT delay.
So what's the most NW has ever given you by way of apology?
So what's the most NW has ever given you by way of apology?
Apr 11, 2006, 1:46 am
#3
Join Date: Dec 2005
Location: US/Asia-Pacific
Programs: Peon extraordinaire
Posts: 393
in june '04 family members in WBC got 50k miles (and family in coach got 25k miles) for a delay that caused them to be delayed some 8 hours and miss an important family milestone...
Apr 11, 2006, 4:35 am
#4
Join Date: Feb 2006
Location: DTW
Programs: DL 0.22 MM, AA 0.34 MM, PC Plat Amb, Hertz #1 GC 5*
Posts: 7,511
I've personally never gotten an "apology miles" posting, but I'm surpised noone's chimed in with 19,000... isn't that the most you can get, without a supervisor's approval?
Steve B.
Steve B.
Apr 11, 2006, 4:49 am
#5
Join Date: Jan 2005
Location: MI
Programs: DL Skypesos PE, PP Platinum, HH DIAMOND, AA, CH GE, SPG
Posts: 170
Most I have ever recieved is 5k as a lowly Silver Elite!
Apr 11, 2006, 5:19 am
#6
Join Date: Feb 2006
Location: DTW
Programs: DL 0.22 MM, AA 0.34 MM, PC Plat Amb, Hertz #1 GC 5*
Posts: 7,511
Originally Posted by cdnpilot
Most I have ever recieved is 5k as a lowly Silver Elite!
Steve B.
Apr 11, 2006, 5:59 am
#7
Join Date: Mar 2004
Location: NW Platinum, SPG Platinum, HHonors Diamond.
Posts: 1,186
My wife, son and I each received 50k miles earlier this year for a "mix up" from BKK to NRT. ^
Apr 11, 2006, 6:23 am
#8
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 5,518
Originally Posted by sbagdon
I've personally never gotten an "apology miles" posting, but I'm surpised noone's chimed in with 19,000... isn't that the most you can get, without a supervisor's approval?
Apr 11, 2006, 6:31 am
#9
Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Plat (won't hit DM again) 2MM (2.5), HH Gold, PC Gold, Hyatt Plat
Posts: 5,626
12000 for non-functional audio and video on an AMS-DTW flight. I was silver at the time. In coach, yet so it wasn't that great to start with. I was pleased.
Apr 11, 2006, 7:01 am
#10
Join Date: Jan 2004
Location: DCA
Posts: 3,395
The most that I have gotten was 4K, but that was before I was an elite. Since then it seems like any time I have occassion to complain there have been things in my account summary that I really did not want them to catch so I haven't complained. (i.e. a transatlantic segment in full Y or the like).
Apr 11, 2006, 7:02 am
#11
Join Date: Jan 2004
Location: DCA
Posts: 3,395
A base member friend of mine got 7,500 miles for an 8 hour delay at FNT, before heading on to LAS.
Apr 11, 2006, 7:06 am
#12
Join Date: Feb 2005
Location: Astoria, NY: LGA, JFK
Programs: Delta PM; Sheraton's Vistana BOD; SPG Gold
Posts: 2,035
Also 11,500 for a 2 1/2 hour delay that included a change of planes (mechanical problems) followed by an aborted take-off on the replacement plane. Mrs. Yogimax (Gold Elite) received 5,000 miles for the same flight.
Apr 11, 2006, 7:19 am
#13
Join Date: May 2001
Location: Ft Lauderdale
Posts: 2,596
I got 25,000 I had a delay, then an we finally left and started circling like crazy, then we went back due to a mechanical, and then the next flight was delayed. Then when I went to come home delay, cancel, delay.
Apr 11, 2006, 7:34 am
#14
Join Date: Oct 2005
Location: IND
Programs: DL DM, UA & AA Peeon, Hilton/Starwood Gold
Posts: 875
11.5k for a diversion earlier this year as an SE
Apr 11, 2006, 7:42 am
#15
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,419
I've never gotten any miles from NW without asking. I've always had to call to complain about something. Never gotten miles for delays - just service/equipment problems.
9500 for a broken seat.
9500 for a broken seat.