Change in elite seating policy
Jul 13, 2005, 8:12 am
#46
Join Date: Jul 2003
Location: Seattle, WA
Programs: Marriott Titanium
Posts: 2,861
Originally Posted by MikeMpls
Your use of "upgrade" in this context is ambiguous.
Are you talking about moving a companion to a premium/elite/exit seat (the subject of this thread) or companion upgrades at the gate?
Are you talking about moving a companion to a premium/elite/exit seat (the subject of this thread) or companion upgrades at the gate?
Jul 13, 2005, 8:32 am
#47
FlyerTalk Evangelist
Join Date: Dec 2004
Location: MSP
Programs: Fallen Plats, ex-WN CP, DYKWIW; still a Hilton Diamond & Club Cholula™ R.I.P. Super Plats
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Originally Posted by 925
The upgrading of a non-elite by an elite at no cost, based on the status of the elite, either at EUA, manual, or at the gate.
Platinum and Gold Elite members may upgrade one companion from any paid fare at the airport only within two hours of departure on a Northwest- or Continental-operated flight. No advance confirmation is available.
Members using the Platinum Elite Confirmed Companion Upgrade will be able to upgrade one companion booked within the same reservation...
"from any paid fare" vs. "booked within the same reservation"
Members using the Platinum Elite Confirmed Companion Upgrade will be able to upgrade one companion booked within the same reservation...
Jul 13, 2005, 11:32 am
#48
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Originally Posted by SpinzCity
What Northwest SHOULD do is add the option of coordinating seating to nwa.com, such that an elite member could type in the record locator of a companion into her or his own record, and that would then designate the other person as an elite companion, and would permit a person to book P seats in that record. I would volunteer to fly up to Minnesota and do the programming on that one. Do they still use DOS ? 
Jul 14, 2005, 11:17 am
#49
Join Date: Mar 2005
Programs: NW, Marriott, HHonors, Westin
Posts: 57
Originally Posted by Live4Miles
I'm not sure that is true...I have been around at gate and on planes when parents were complaining that their "5 year old child" wasn't seated next to them...It's funny to hear the GA tell them that they can't do anything but the flight attendentants will help them (knowing full well that isn't true...they can ask for volunteers to switch seats, but they can't force anybody to change...and some FA's just say, "you will have to just ask people to switch seats...without offering to help.)
In any event, when calling the elite services line, I've been told more than once that if my separate-record companion is a minor child, I can move them to elite seating, but otherwise not.
Jul 27, 2005, 9:35 am
#50
Join Date: Dec 2003
Location: ROC
Programs: DL DM, HH Diamond, National EE
Posts: 1,229
This is really starting to tick me off. Two more situations I've encountered. Using any E-certs means you can't have the reservation together and thus can't sit with your non-elite companion. Even if you use two of the same e-certs, one for each passenger, you can't be on the same reservation. Lots of good my mechanical delay e-certs are unless I'm flying alone...and who wants to use coupons for business travel?
If you buy one ticket and use miles for the other, again it can't be put on same reservation and you can't sit together.
If you haven't already, send an e-mail to customer care to let them know how ridiculous this policy is.
If you buy one ticket and use miles for the other, again it can't be put on same reservation and you can't sit together.
If you haven't already, send an e-mail to customer care to let them know how ridiculous this policy is.
Jul 27, 2005, 10:02 am
#51
Join Date: Aug 2004
Posts: 647
Originally Posted by Phil2016
This is really starting to tick me off. Two more situations I've encountered. Using any E-certs means you can't have the reservation together and thus can't sit with your non-elite companion. Even if you use two of the same e-certs, one for each passenger, you can't be on the same reservation. Lots of good my mechanical delay e-certs are unless I'm flying alone...and who wants to use coupons for business travel?
If you buy one ticket and use miles for the other, again it can't be put on same reservation and you can't sit together.
As someone who often flies on a cheap ticket with my fiance who's on a Y or B ticket (he flies to my hometown for business a lot), this policy bugs me A LOT. He's in the exit row and they refuse to put me in the seat next to him -- instead giving me a middle toward the back (because I often book fairly close to departure).
Jul 27, 2005, 10:38 am
#52
Join Date: Jan 2004
Location: SYD+TYO+GFK
Programs: UA 1K, QF Plat, VA Gold, IHG Spire Ambassador, Hilton Diamond, Marriott Gold, Coles FlyBuys
Posts: 2,805
Originally Posted by troyintn
The GA can not kick someone out of a seat. All they see is empty seats, so if the flight is full or their are not any seats next too each other the only thing they can do is hope the FA will get it worked out.
. NW's great FAs, GAs and CSRs were key to building my loyalty but they're not doing much to keep me around anymore.
Oct 9, 2005, 2:05 pm
#53
Join Date: Aug 2005
Location: DCA
Programs: UA 1K, DL Gold, Alitalia Confiscated iPod Club
Posts: 434
One thing that I have found is that agents at WorldClubs seem to be able to put people together in Premium/Exit Rows, even for flights a few weeks off. They don't call the Seating Desk or whatever, they just smile, type away, and print out a new reservation confirmation. Helps if you're nice to them (duh).
On one occasion I did this, and both I and my girlfriend somehow ended up rebooked in Y (from a K fare!). Don't know how that one happened, but I didn't say anything either..
On one occasion I did this, and both I and my girlfriend somehow ended up rebooked in Y (from a K fare!). Don't know how that one happened, but I didn't say anything either..
Oct 9, 2005, 2:47 pm
#54
Join Date: Nov 2004
Location: Ann Arbor
Programs: HHonors Gold , National Emerald Exec, Hertz Presidents, Delta Gold
Posts: 2,604
Originally Posted by rdg_dc
One thing that I have found is that agents at WorldClubs seem to be able to put people together in Premium/Exit Rows, even for flights a few weeks off.
Oct 10, 2005, 12:36 am
#55
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Join Date: Apr 2002
Location: Madison, WI, USA
Posts: 14,162
Is it at all possible for NW agents to put 2 tickets on the same PNR if they have different start points? I'm traveling to Oslo with my non-Elite mother, but she will start from TPA while I will start from MSN. Premium seats together on the transatlantic portion would be nice. I will be purchasing both tickets.
Oct 10, 2005, 12:43 am
#56
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Originally Posted by PaulMSN
Is it at all possible for NW agents to put 2 tickets on the same PNR if they have different start points?
You have a very good case for adjacent transatlantic seat assignments. Ask nicely -- and, if necessary -- call back and I expect you will be accommodated.