2005 customer Survey
Jul 8, 2005, 4:51 pm
#1
Original Poster
Join Date: Jul 2003
Posts: 801
2005 customer Survey
Just recieved a 2005 Customer Survey which appears to be targeted. 1,000 miles for completion of survey. They just don't get it. With the questions were : How committed are you to your relationship with World Perks? How likely are you to committed to World Perks in the future. It was like on an online dating survey.
Let's face it; as a Gold Elite, the only reason to fly NW for me since I fly mostly domestic, is the free upgrades. It is certainly not the lack of IFE, the lack of food/snacks, the charming GAs, or the ease in redeeming miles. Living in a city that is not a hub, the connections especially through MEM are not fun, it is the upgrades that make me fly NW. Of course there was only one question about the upgrades, nothing regarding food, of IFE. They just don't get it.
Let's face it; as a Gold Elite, the only reason to fly NW for me since I fly mostly domestic, is the free upgrades. It is certainly not the lack of IFE, the lack of food/snacks, the charming GAs, or the ease in redeeming miles. Living in a city that is not a hub, the connections especially through MEM are not fun, it is the upgrades that make me fly NW. Of course there was only one question about the upgrades, nothing regarding food, of IFE. They just don't get it.
Last edited by tinnub; Jul 8, 2005 at 4:53 pm
Jul 8, 2005, 6:58 pm
#2
Join Date: Apr 2003
Location: SEA, NW/DL 1.6Million Miler
Programs: DL 1MM Annual Silver,AS 100K 22-24, AS 75K 15-21
Posts: 4,278
Originally Posted by tinnub
: How committed are you to your relationship with World Perks? How likely are you to committed to World Perks in the future. It was like on an online dating survey.
The question asked,
Relationships between customers and companies typically evolve through a number of phases over time. Which of the following statements best describes your current relationship with WorldPerks?
I am a new WorldPerks member and am discovering the benefits and obligations a long-term relationship with WorldPerks entails.
I am receiving increasing levels of benefits and satisfaction from WorldPerks such that I am more willing to become committed to a relationship with WorldPerks on a long-term basis.
I am receiving high levels of benefits and am highly satisfied with WorldPerks such that I fly Northwest if at all possible.
I am receiving decreasing benefits and am dissatisfied with WorldPerks such that I am contemplating relationship termination and considering other airlines for my travel needs.
I am a new WorldPerks member and am discovering the benefits and obligations a long-term relationship with WorldPerks entails.
I am receiving increasing levels of benefits and satisfaction from WorldPerks such that I am more willing to become committed to a relationship with WorldPerks on a long-term basis.
I am receiving high levels of benefits and am highly satisfied with WorldPerks such that I fly Northwest if at all possible.
I am receiving decreasing benefits and am dissatisfied with WorldPerks such that I am contemplating relationship termination and considering other airlines for my travel needs.
I didn't know I was dating Worldperks.
Jiburi
Last edited by jiburi; Jul 8, 2005 at 7:00 pm
Jul 8, 2005, 7:05 pm
#3
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
If you want to send a message to NW, this is the correct answer:
"I am receiving decreasing benefits and am dissatisfied with WorldPerks such that I am contemplating relationship termination and considering other airlines for my travel needs. "
"I am receiving decreasing benefits and am dissatisfied with WorldPerks such that I am contemplating relationship termination and considering other airlines for my travel needs. "
Jul 8, 2005, 7:32 pm
#4
Join Date: Apr 2003
Location: SEA, NW/DL 1.6Million Miler
Programs: DL 1MM Annual Silver,AS 100K 22-24, AS 75K 15-21
Posts: 4,278
Sorry channa, but I've been having a long relationship with Worldperks, WITH BENEFITS, and are quite happy together. 
I'm in no way thinking about terminating my relationship with Worldperks any time in the near future.
Jiburi
I'm in no way thinking about terminating my relationship with Worldperks any time in the near future.
Jiburi
Jul 8, 2005, 7:35 pm
#5
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
I didn't say you weren't happy.
I said the way to send them a message is to vote negatively. Otherwise why would they improve things if everybody is happy?
I said the way to send them a message is to vote negatively. Otherwise why would they improve things if everybody is happy?
Jul 8, 2005, 7:45 pm
#6
Join Date: Jan 2004
Location: Detroit, MI
Programs: NW PL
Posts: 28
I basically said that everything is going downhill. I'm still loyal to NW, but I indicated that could change over the next 6 months to two years. In the comments area at the end of the survey I said that what I really would want is the abilty to easily upgrade internationally with miles with a M or Q fare. What I should have said - but forgot since I'm out of DTW and it's less of an issue - is what good are upgrades when the domestic fleet is increasingly becoming CRJ's? I hope IND passengers got this survey! CRJ's on most routes and NO WORLD CLUB? EEAGH! (Yes, I know they are building a new terminal there - and I stated the importance of the WC in my survey).
I am most curious about the questions regarding our willingness to provide criticism and involvement. What's this all about? Do they REALLY care what we think? I miss Beth already.
I am most curious about the questions regarding our willingness to provide criticism and involvement. What's this all about? Do they REALLY care what we think? I miss Beth already.
Last edited by dtw4nwa; Jul 8, 2005 at 7:48 pm
Jul 10, 2005, 1:11 am
#7
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,039
E-mail subject line?
What is the e-mail subject line for this targeted 1,000-mile customer service WorldPerks "relationship" survey?
Knowing that would certainly make it easier to wade through my (and my family's) e-mail to see if we've been targeted. @:-)
Thanks. :-:
Knowing that would certainly make it easier to wade through my (and my family's) e-mail to see if we've been targeted. @:-)
Thanks. :-:
Jul 10, 2005, 1:40 am
#8
Join Date: Apr 2003
Location: SEA, NW/DL 1.6Million Miler
Programs: DL 1MM Annual Silver,AS 100K 22-24, AS 75K 15-21
Posts: 4,278
Earn 1,000 WorldPerks Bonus Miles
Originally Posted by SPN Lifer
What is the e-mail subject line for this targeted 1,000-mile customer service WorldPerks "relationship" survey?
Knowing that would certainly make it easier to wade through my (and my family's) e-mail to see if we've been targeted. @:-)
Thanks. :-:
Knowing that would certainly make it easier to wade through my (and my family's) e-mail to see if we've been targeted. @:-)
Thanks. :-:
Jul 10, 2005, 2:32 am
#9
FlyerTalk Evangelist
Join Date: Apr 2003
Location: Honolulu, Hawaiʻi [+MKK4 EBBER R577 EDSEL R577 ELKEY EXERT]
Posts: 15,826
It must be my continuous illicit relationship with Continental that prevented me from receiving this survey.
Well, Northwest, you don't know Continental like I do.
Anyone else not receive this survey?
Well, Northwest, you don't know Continental like I do.
Anyone else not receive this survey?
Jul 10, 2005, 5:53 am
#10
Join Date: May 2003
Location: Louisville, KY, US
Programs: QF Plat - OW EMD | DL Gold / Starwood Gold
Posts: 6,106
Originally Posted by slippahs
It must be my continuous illicit relationship with Continental that prevented me from receiving this survey.
Well, Northwest, you don't know Continental like I do.
Anyone else not receive this survey?
Well, Northwest, you don't know Continental like I do.
Anyone else not receive this survey?
Also could be blocked and sitting in a spam folder, will look.
SDF_Traveler
Jul 10, 2005, 6:49 pm
#11
Join Date: May 2005
Location: MD
Programs: WorldPerks
Posts: 242
As said before many times on this forum "If NW decided to do themselves a favor and monitor this," they would make their customers a whole lot happier. Not to mention that their job would be much easier.
Jul 10, 2005, 10:01 pm
#12
Join Date: Jan 2004
Location: Oklahoma City, OK - NWA Gold - AA Gold - Hilton Diamond - Marriott Gold
Programs: NW, CO, WN, HH
Posts: 409
Are they in a position where they're actually WANTING to rid the WP program?
Jul 10, 2005, 10:29 pm
#13
Join Date: May 2003
Location: NYC & BKK- Delta Diamond -- JFK all the way!
Programs: Skyclub lifetime, Priority Pass, HH Gold.
Posts: 550
Somebody pls post a link to the survey.
Jul 11, 2005, 12:38 pm
#14
Join Date: Apr 2003
Location: SEA, NW/DL 1.6Million Miler
Programs: DL 1MM Annual Silver,AS 100K 22-24, AS 75K 15-21
Posts: 4,278
Originally Posted by The NWA kid
Somebody pls post a link to the survey.
http://www.surveywriter.net/in/survey/survey139/2005css.asp?pw=XXXXXXXXX
Jiburi
Last edited by jiburi; Jul 11, 2005 at 12:41 pm
Jul 11, 2005, 12:51 pm
#15
Join Date: Jul 2003
Location: SRQ
Posts: 2,168
Originally Posted by jiburi
My link in the email has my worldperks number imbedded but try this with your worldperks number. Place your worldperks number where you see the X's. XXXXXXXXX
http://www.surveywriter.net/in/surve...p?pw=XXXXXXXXX
Jiburi
http://www.surveywriter.net/in/surve...p?pw=XXXXXXXXX
Jiburi