NWA online booking broken

 
Old Sep 10, 04, 4:27 pm
  #1  
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Join Date: Aug 2004
Location: LAN
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Angry NWA online booking broken

Why is it that NWA's online booking system is so error prone and broken?

My personal example. I'm pricing a last minute fare from LAN-IAD roundtrip for 9/10-9/12. If you look by schedule, nothing shows up, but if you search by price, some flights show up (even today and sooner than 3 hours away), but it doesn't even show you all the available flights on Sunday. There is no possible way to book the combination you need online.

Probably the most frustrating thing, having to pay the $5 to call the airline to schedule a last minute booking. Even more frustrating, paying $5 to book via the phone because their online system doesn't work properly.

I'd go Flyi, but the late flight I want is $110 one way for Sunday.

Note: More combinations show up on Orbitz then on Northwest's own site.

Last edited by havaloc; Sep 10, 04 at 4:32 pm
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Old Sep 10, 04, 4:44 pm
  #2  
 
Join Date: Jan 2003
Location: NYC
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AA has a special AA.com technical support 800 number you can call in situations like this. If only NW had one. Or maybe they do and I just can't find it? Ugh.
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Old Sep 10, 04, 4:45 pm
  #3  
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Join Date: Aug 2004
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The routing works much better in reverse. This isn't the first time I've had problems with this particular combination either.
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Old Sep 10, 04, 6:23 pm
  #4  
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The one thing I'd gripe about re: online booking is the number of times they've changed a fare I've been looking to book over the past few days (for a flight in Janaury 2005)...

FWIW:

nwa.com Customer Service (Website related questions)
1-800-692-6955
24 hour

Worth a shot.

aloha
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Old Sep 10, 04, 6:39 pm
  #5  
 
Join Date: Mar 2004
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I don't know the answer to your question but I'm having trouble today too.


[QUOTE=havaloc]Why is it that NWA's online booking system is so error prone and broken?a the phone because their online system doesn't work properly.
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