the blatant dishonesty of Agoda
May 5, 23, 9:29 pm
#1
Original Poster
Join Date: Sep 2011
Location: Milan
Programs: QR Plat, HH Diamond
Posts: 415
the blatant dishonesty of Agoda
I used to book on Agoda quite often many years ago as they seemed to be an Asia specialist and were good for booking small hotels on motorcycle trips in the region
This past week I booked on Agoda several times in Cambodia and the rates / details seem to be intentionally vague where prices posted often do or do not include taxes / fees and of course almost all hotels offer breakfast but often unclear if it is included in the rate or not
But what I really find to be dishonest is "Our Last Room" claims, where you book the supposed last room at a particular hotel and moments later there is another "last room" at a lower rate
When you contact them about the discrepancy, they just hide behind some legal-ese and complicated Terms & Conditions
Was just a rotten experience and I feel cheated from a brand I formerly viewed favourably
This past week I booked on Agoda several times in Cambodia and the rates / details seem to be intentionally vague where prices posted often do or do not include taxes / fees and of course almost all hotels offer breakfast but often unclear if it is included in the rate or not
But what I really find to be dishonest is "Our Last Room" claims, where you book the supposed last room at a particular hotel and moments later there is another "last room" at a lower rate
When you contact them about the discrepancy, they just hide behind some legal-ese and complicated Terms & Conditions
Was just a rotten experience and I feel cheated from a brand I formerly viewed favourably
Last edited by #1son; May 6, 23 at 12:40 am
