Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Non-hotel Lodging Services including Airbnb and VRBO
Reload this Page >

Air BNB: how do I get a refund when travel isn't allowed?

Air BNB: how do I get a refund when travel isn't allowed?

Old Jun 2, 20, 1:19 pm
  #1  
Original Poster
 
Join Date: Mar 2013
Location: Richmond .VA
Posts: 17
Air BNB: how do I get a refund when travel isn't allowed?

Due to go to England July 22 2020...Coronavirus +14 day quarantine and most recently an e mail from British Airways saying the flight is canceled. I have been back and forth with Airbnb to seek a refund or change of date under their extended circumstances policy but keep getting "we update on the 1st and 15th of the month keep watching to see if you'd be eligible for a refund" There where no updates on June 1. My host said there's not much they can do from their end. Any ideas of what else I could do ? Even if we wanted to go we couldn't !
Britsok1 is offline  
Old Jun 6, 20, 8:05 am
  #2  
 
Join Date: Jun 2004
Posts: 2,870
Did you book prior to March 14? My understanding is that their extenuating circumstances policy now includes check-in dates up to July 15:
https://www.airbnb.com/help/article/...avirus-covid19

For now I think you need to wait and keep an eye out for a further extension. A few weeks ago, it only included check-in dates through May 31, so they do extend it periodically. I would guess it will be very likely that your check-in date will be included soon.
SusanDK is offline  
Old Jun 21, 20, 12:06 am
  #3  
Original Poster
 
Join Date: Mar 2013
Location: Richmond .VA
Posts: 17
Thanks Susan ! Just an update , The extenuating circumstances policy was updated to include our dates and I'm happy to report we now have a credit with airbnb for our canceled stay !
Britsok1 is offline  
Old Jun 22, 20, 10:18 am
  #4  
 
Join Date: Jun 2004
Posts: 2,870
Glad it worked out for you. Did you only have an option for a credit, or could you have requested a refund?
SusanDK is offline  
Old Jun 28, 20, 7:27 am
  #5  
 
Join Date: Jun 2020
Posts: 26
AirBnb last update 6/15 is cancellation up to 7/31/20. I will have to wait until 7/1 to cancel my hawaii booking on august. Urrgggh.
Taikucing is offline  
Old Jun 30, 20, 6:53 am
  #6  
Original Poster
 
Join Date: Mar 2013
Location: Richmond .VA
Posts: 17
No option for a refund was given, provided they dont go out of business I'm ok with having the credit !
Britsok1 is offline  
Old Jun 30, 20, 6:54 am
  #7  
Original Poster
 
Join Date: Mar 2013
Location: Richmond .VA
Posts: 17
Fingers crossed it works out for you !
Britsok1 is offline  
Old Jul 1, 20, 2:15 pm
  #8  
 
Join Date: Jun 2020
Posts: 26
Originally Posted by Britsok1 View Post
No option for a refund was given, provided they dont go out of business I'm ok with having the credit !
To get the full refund option is tricky. Airbnb try to hide the option. You need to choose "My travel plans have changed due to covid-19" It will then give you 2 options, 50% cash refund or 100% credit,

HOWEVER, there is another option if you click on get started at the bottom

"If you qualify for an extenuating circumstances exception to your host’s cancellation policy you can apply for a full cash refund by submitting official documentation for review.
Get started"

Shady AirBNB.
Britsok1 likes this.
Taikucing is offline  
Old Jul 1, 20, 11:02 pm
  #9  
 
Join Date: Jun 2004
Posts: 2,870
Thank you, Taikucing, for this advice. I'm assuming I will soon be in this situation and will want a refund which I believe qualifies under the extenuating circumstances policy. Do you know if AirBnB accepts as 'documentation' the fact that the destination country is refusing visitors of one's citizenship? Or the fact that one's flight was cancelled due to COVID? We're about to be in the situation where our flight is cancelled plus I will not be permitted entry to the country where our AirBnB reservation is (booked in early February).
SusanDK is offline  

Thread Tools
Search this Thread
Search Engine: