$200 Airbnb Promo Code

Old Dec 2, 17, 8:31 am
  #1  
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$200 Airbnb Promo Code

Hi all, for those able to use the $200 promo code yesterday (12.1) on Airbnb (Secret Flying):
  • Did Airbnb cancel your reservation?
  • If so, have you reached out to them, and what was their response?
Thanks!
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Old Dec 2, 17, 9:38 am
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I booked one night on the code. Even after the code it was intentionally not a free night, I paid about $15. Airbnb canceled the reservation. I spoke with an agent over the phone who claimed that the promo code had been created by a 3rd party and was not an airbnb code. When I mentioned that is nonsense as a code they didn't put in their system would never give a discount he had nothing to say.

Conversation wasnt going anywhere until I mentioned taking it to small claims court. He has promised to look in to it further and has opened an email chain with me so I can follow up.
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Old Dec 2, 17, 9:38 am
  #3  
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My reservation was canceled, as were the reservations of at least half a dozen friends of mine. I donít think any of us have reached out to Airbnb.
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Old Dec 2, 17, 10:05 am
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My reservation was canceled but they are going to call me back

Mine was canceled. I called them and they said a manager will call me back to see what can be done.
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Old Dec 2, 17, 12:14 pm
  #5  
 
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Following this. My reservation was also cancelled.
Paid around $120 for 3 nights after the promo code. Willing to let it slide but would be delighted if I could get some Air BnB credit.
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Old Dec 2, 17, 1:22 pm
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Calcelled while staying . Weird. At least i stay free
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Old Dec 2, 17, 1:44 pm
  #7  
G_G
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Cancelled without any word of explanation ! Has anyone a phone number to call ?
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Old Dec 2, 17, 2:25 pm
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Originally Posted by G_G View Post
Cancelled without any word of explanation ! Has anyone a phone number to call ?
its really not that difficult to Google the airbnb phone number for your country. Want someone to hold your hand while you do it?
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Old Dec 3, 17, 7:44 am
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I'm not going to fight it but it seems problematic that they didn't even email to let you know they were canceling.
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Old Dec 5, 17, 3:56 am
  #10  
G_G
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Originally Posted by PbodyPhoto View Post
its really not that difficult to Google the airbnb phone number for your country. Want someone to hold your hand while you do it?
If you could help me it would be perfect : I've sent two tweets and an email and no answer at all
Very bad customer service and it's not the first time
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Old Dec 5, 17, 4:42 am
  #11  
 
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Really!? Just pick up the phone
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Old Dec 6, 17, 2:20 pm
  #12  
G_G
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Originally Posted by PbodyPhoto View Post
Really!? Just pick up the phone
I don't have a phone number !
They even took the money today for a cancelled booking !
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Old Dec 7, 17, 5:58 pm
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Originally Posted by G_G View Post
I don't have a phone number !
They even took the money today for a cancelled booking !
And have you tried searching for their phone number? Not that difficult
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Old Dec 10, 17, 2:21 pm
  #14  
G_G
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Originally Posted by PbodyPhoto View Post
And have you tried searching for their phone number? Not that difficult
It depends on the countries : not everybody is living in the USA
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Old Dec 10, 17, 11:26 pm
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Originally Posted by G_G View Post
It depends on the countries : not everybody is living in the USA
they have a phone number in lots of countries and you. An always use Skype to call the American number.
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