Any experience with Airbnb?
#646
Join Date: May 2005
Location: Cincinnati, OH
Programs: Delta, Starwood, Hilton
Posts: 455
I agree, but it’s not clear whether gungadin was actually requesting a specific date or just making an inquiry before making a reservation request. If it was the latter, then s/he might have been shown a different price if the host had listed a variety of prices for various dates.
#647
Join Date: Apr 2003
Location: MSY
Programs: BA GfL
Posts: 5,925
In that case, I am in full agreement with Finkface—that price should have been honored. Jacking it up without warning is a d*** move, in my Superhost opinion. Unfortunately, there’s no way to ding a host for this sort of thing, since you didn’t go through with the stay and don’t have an opportunity to leave a review.
#648
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 17,405
So based on that experience, I don't really want the extreme-budget-seeking overnight guest (even though I fully admit that's me when I travel myself). When your guests are of a higher caliber, they tend to treat your home like their own and keep things neat and tidy and in good order. People who are either willing to pay a cleaning fee on a short stay or who book (and pay for) longer stays tend to be that, so just having the cleaning fee in place tends to screen out some of the bad clientele.
#649
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,830
So here is why I dislike AirBnB and much prefer VRBO. It goes along with what I said earlier about the quality of the clientele. AirBnB-ers tend to be much cheaper and wanting even more of a discount as opposed to just paying the quoted total as they tend to do on VRBO.
AirBnB inquiry for next September. My place was PERFECT, never seen one better, is dying to stay there, doesn't want to stay anywhere else, etc. But wants a 6am checkin. I said if it is available at the time, sure, but if it is imperative to check in that early, she should book the night before to be sure as I can't guarantee someone else won't book it (I am always pretty much 100% booked, which you can see if you scroll through my calendar) and if so, it then wouldn't be vacant for a 6am check in. She sent me back a snotty reply about how I have no idea what good customer service is. Seriously, she expects me to block off an extra night for her for free on a 7 night stay a year in advance?
This rarely happens on VRBO. People either book an extra night before or after if they need it without even asking about extended time, or they ask me how much for a late check out. I should note that I always give a late check out free to anyone who stays a decent amount of time (like 3 weeks or more). I just block off that night for them. But to expect it on a short stay and then to get mad when I won't give them a free night (at $159)? Sheesh.
AirBnB inquiry for next September. My place was PERFECT, never seen one better, is dying to stay there, doesn't want to stay anywhere else, etc. But wants a 6am checkin. I said if it is available at the time, sure, but if it is imperative to check in that early, she should book the night before to be sure as I can't guarantee someone else won't book it (I am always pretty much 100% booked, which you can see if you scroll through my calendar) and if so, it then wouldn't be vacant for a 6am check in. She sent me back a snotty reply about how I have no idea what good customer service is. Seriously, she expects me to block off an extra night for her for free on a 7 night stay a year in advance?
This rarely happens on VRBO. People either book an extra night before or after if they need it without even asking about extended time, or they ask me how much for a late check out. I should note that I always give a late check out free to anyone who stays a decent amount of time (like 3 weeks or more). I just block off that night for them. But to expect it on a short stay and then to get mad when I won't give them a free night (at $159)? Sheesh.
#651
Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Plat (won't hit DM again) 2MM (2.5), HH Gold, PC Gold, Hyatt Plat
Posts: 5,626
Cleaning is a service every guest uses once. It makes 100% perfect sense to me that each guest should pay for that service exactly what it costs. Unbundling it from the rental rate keeps it absolutely fair for everyone, since everyone then pays for their fair share of the consumed product. It's not like a hotel, where there's daily maid service and so it's fine and fair to include it in the room rate (since you're in effect paying for exactly what you consume, and also, with low-paid full-time staff and a large block of rooms to spread those costs over and smaller rooms that don't take as long to clean, the per-room cost of cleaning are relatively smaller than in a vacation home).
Big bed room with a queen and twin bed, couch, table and chairs, another room with fridge, microwave, plates, cups, etc for 4. Big bathroom, separate toilet.
The host provided coffee and tea, milk, juice, bread, cheese, ham, cereal, butter and jam, and lots of fresh fruit.
I paid $38/night plus the Airbnb $15; no cleaning charge.
And because there was no kitchen sink, the host has you put dirty dishes in a plastic tub and collects them and washes and returns them each day. She also gave me fresh towels for the third night.
But this is ‘shoulder’ season in northern NZ.
In my mind, she really is a super host.
Tom
#652
Join Date: Apr 2009
Location: SEA
Programs: AA LT PLT; HH Diamond; AS 75K
Posts: 2,877
I've given up on AirBnB. I was asked to provide photo verification which I attempted over 10 times but decided to try to book one more time as there was a property I liked. It took my photo and confirmed the reservation and payment from my credit card. Next day I was cancelled and refunded because I wasn't "verified". I sent an email and received this response:
"You’ve completed the necessary verification steps and should now have full access to your account.
You were enrolled in this verification flow because our systems detected unusual activity (ex: an attempt to log in from a new computer) on your account. When this happens, we ask you to complete additional verification before logging in. We do this to help make sure you, and only you, have access to your account.
If you’re still having trouble logging in, please let me know—I'm here to help."
To which I replied:
DID YOU READ MY EMAIL??? YOU WON’T ACCEPT MY PHOTO ID!!! I obviously can log in as I sent a message from my account.
I’ve attempted to provide a photo with two different browsers, the app, a laptop, downloaded photo, live photo and it takes the photo and then I get a message the photo wasn’t adequate. How many times do I have to give you a photo. I’m just going to ask owners to list on HomeAway because you have a problem you won’t fix.
"You’ve completed the necessary verification steps and should now have full access to your account.
You were enrolled in this verification flow because our systems detected unusual activity (ex: an attempt to log in from a new computer) on your account. When this happens, we ask you to complete additional verification before logging in. We do this to help make sure you, and only you, have access to your account.
If you’re still having trouble logging in, please let me know—I'm here to help."
To which I replied:
DID YOU READ MY EMAIL??? YOU WON’T ACCEPT MY PHOTO ID!!! I obviously can log in as I sent a message from my account.
I’ve attempted to provide a photo with two different browsers, the app, a laptop, downloaded photo, live photo and it takes the photo and then I get a message the photo wasn’t adequate. How many times do I have to give you a photo. I’m just going to ask owners to list on HomeAway because you have a problem you won’t fix.
#653
FlyerTalk Evangelist
Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,505
This rarely happens on VRBO. People either book an extra night before or after if they need it without even asking about extended time, or they ask me how much for a late check out. I should note that I always give a late check out free to anyone who stays a decent amount of time (like 3 weeks or more). I just block off that night for them. But to expect it on a short stay and then to get mad when I won't give them a free night (at $159)? Sheesh.
#655
Join Date: Apr 2003
Location: MSY
Programs: BA GfL
Posts: 5,925
A few hours early is one thing (usually I’m OK with anything past noon, although my listing says 3 PM). A 6 AM check-in is quite another. I often offer early check-in, proactively, if I have evening plans that will constrain my ability to check guests in after 5-6 PM.
#658
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 17,405
I'm still not a huge fan of Airbnb, but it''s grown so large that it's virtually impossible to ignore if you're visiting an unusual location or need a vacation rental. I have a couple of winter "island vacation" trips planned and Airbnb was pretty much the only game in town. Airbnb and the VRBO website seem to have driven some vacation rental realtors out of the game. I do like how I'm able to apply discounted airbnb gift cards for my stay -- usually at around 20% off -- but for longer/more expensive gift cards, it's sometimes hard to find the discounted cards when you need them (I'm reluctant to prospectively load hundreds of dollars in Airbnb gift cards to my account, since my usage of their site is erratic). I do like the fact that they now seem to let you pay 1/2 for your rental now, and half later (no fee for this). That gives me time to round up more discounted gift cards, which I assume I can easily use to pay off the balance of my rental when the bill comes due. I'm also using my Discover card bonus category spending (5% and 10% for $1500, usually with gift cards) to redeem for "free" airbnb gift cards when I need them, which they sell to you at a 10% discount.
#659
Join Date: Aug 2010
Location: YWG
Programs: Aeroplan, MileagePlus, Marriott Rewards
Posts: 2,159
I'm still not a huge fan of Airbnb, but it''s grown so large that it's virtually impossible to ignore if you're visiting an unusual location or need a vacation rental. I have a couple of winter "island vacation" trips planned and Airbnb was pretty much the only game in town. Airbnb and the VRBO website seem to have driven some vacation rental realtors out of the game. I do like how I'm able to apply discounted airbnb gift cards for my stay -- usually at around 20% off -- but for longer/more expensive gift cards, it's sometimes hard to find the discounted cards when you need them (I'm reluctant to prospectively load hundreds of dollars in Airbnb gift cards to my account, since my usage of their site is erratic). I do like the fact that they now seem to let you pay 1/2 for your rental now, and half later (no fee for this). That gives me time to round up more discounted gift cards, which I assume I can easily use to pay off the balance of my rental when the bill comes due. I'm also using my Discover card bonus category spending (5% and 10% for $1500, usually with gift cards) to redeem for "free" airbnb gift cards when I need them, which they sell to you at a 10% discount.
#660
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 17,405
If you follow doctorofcredit's blog, he'll tell you when you can buy them and where.
But there may be a bit of a glitch about paying the "second half" with gift cards. I've had to escalate this matter to management. They're payment system is oddly ill-equipped to deal with it. So to avoid any problems, pay in full with your discounted gift cards.
But there may be a bit of a glitch about paying the "second half" with gift cards. I've had to escalate this matter to management. They're payment system is oddly ill-equipped to deal with it. So to avoid any problems, pay in full with your discounted gift cards.