Go Back  FlyerTalk Forums > Destinations > America - USA > New York City
Reload this Page >

Ewr for the elderly- immigration/customs line

Ewr for the elderly- immigration/customs line

Old Sep 5, 19, 4:20 am
  #1  
Original Poster
 
Join Date: Apr 2008
Posts: 208
Ewr for the elderly- immigration/customs line

so my mother who is close to 80 will be flying out of Newark and returning there a month later. Luckily Im able to assist her on this round trip, but Im wondering if shed have to stand in security lines on departure and likewise coming back in through immigration and customs.

ive asked the airline to provide a wheelchair both ways, whether or not that materializes is another issue I suppose? I have an apec card and global entry, she has neither. Is it likely shell be made to wait in long lines? From everything Ive read, my perks dont allow me to extend to her. Any help would be appreciated here
jacklee is offline  
Old Sep 5, 19, 7:18 am
  #2  
 
Join Date: Jan 2007
Location: NYC/Northern NJ
Programs: 1K - UAL, Platinum DL, Marriott, Hilton, SPG
Posts: 1,684
I'm not handicap or elderly. My opinion (no fact check besides an older father years back) - if she is in a wheelchair they will bring her to the front of security line and/or custom/immigration and she will only need to stand/walk through the metal detector. After completion, she will sit back down in chair and be shuttled to the gate awaiting flight take-off.
RooseveltL is offline  
Old Sep 8, 19, 1:21 pm
  #3  
 
Join Date: Dec 2016
Programs: CX MPC DM
Posts: 341
What terminal do you expect arrival? At terminal B, I have witnessed wheelchair pax escorted up to the immigration level. There's an elevator there. Sorry, I don't know if they are escorted though immigration and handed off to special lanes. At that point, I'm just trying to get to and through the Global Entry kiosk as fast as I can so I haven't paid attention to what happens.
synthkeys is offline  
Old Sep 8, 19, 3:30 pm
  #4  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 42,960
If she requires assistance, she will be escorted from the aircraft to curbside, whatever that entails. On departure, from curbside to the aircraft. If she is unable to stand on her own at all, she will be assisted to and from her seat as well.

Allow plenty of extra time at every stage, including for wheelchair pushers to materialize (can take repeated requests).

However, the wheelchair pushers (and cart drivers) are just that. They do not provide any care or specialized service.
Often1 is offline  
Old Sep 9, 19, 6:52 am
  #5  
 
Join Date: Feb 2010
Location: JFK LGA PBI BOI
Posts: 534
Wheelchair pushers are a contracted company, as Often said they just push the chair, they will not assist getting in and out of the chair. Some may place carry on bag under the chair, some might not. Depends who you get and what company. Some are dispatched with tablets, some use radios and some just are dispatched from a central desk. You might even be lucky and get a caring exceptional person, has happened to my Mom. Service is from curb, or from where you meet them to the jetway. If a chair is needed to get to seat on the plane then transferred to one that fits down the plane isle and reverse to the curb.
Have done this with my Mom from many airports just not EWR
Brighton Line is offline  
Old Sep 10, 19, 12:58 am
  #6  
FlyerTalk Evangelist
Hilton Contributor Badge
 
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, NW Plat, Former CO Gold, Hilton Diamond
Posts: 16,484
Originally Posted by Brighton Line View Post
Wheelchair pushers are a contracted company, as Often said they just push the chair, they will not assist getting in and out of the chair. Some may place carry on bag under the chair, some might not. Depends who you get and what company. Some are dispatched with tablets, some use radios and some just are dispatched from a central desk. You might even be lucky and get a caring exceptional person, has happened to my Mom. Service is from curb, or from where you meet them to the jetway. If a chair is needed to get to seat on the plane then transferred to one that fits down the plane isle and reverse to the curb.
Have done this with my Mom from many airports just not EWR
Wheelchair pusher do assist with getting in and out of chair. Also for flights to/from US they're required to assist with bags. (Or get another person to assist them) Also for passengers to/from US the airline must bring you to/pickup from anywhere on the airport plus transfer you other airlines, even on separate tickets. This includes on airport hotel/trains/etc.. Even in the EU the airline is responsible even though the airport is the one that contracts with company.
flyerCO is offline  

Thread Tools
Search this Thread