National/ Alamo FAQs and Questions

Old Feb 23, 20, 10:56 pm
  #1291  
 
Join Date: Mar 2015
Posts: 18
I have a trip to Hawaii coming up. I booked midsize cars at LIH, and OGG which to get access to the Emerald Aisle. After booking, I obtained Executive Elite status through American Express. Will I now be able to access the Executive Area at these airports? My old reservations just show Emerald Aisle, but if I start a new reservation it shows Executive Area access with midsize and above.
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Old Feb 24, 20, 9:36 am
  #1292  
 
Join Date: Jan 2009
Location: New York suburbs
Posts: 3,612
It goes by your status on the date of rental, not date of reservation, I believe.
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Old Mar 31, 20, 8:34 pm
  #1293  
 
Join Date: Mar 2020
Posts: 2
National Corporate Codes

Hi everyone,

Just had a question if anyone knows of a way to combine two corporate contract codes on a rental? I enjoy using National and the company I work for has a corporate contract code that really makes National make sense for me. I recently got the Amex Platinum card and I was really looking forward to using the Emerald Club Executive status that comes with this card. Now that I've actually gone to look at making a reservation it looks like the Amex contract booted out my corporate number. I sent National a twitter message and they claimed it was not possible to use both contracts. Does anyone know of a way to apply both codes or get around this?

Thanks,

Alex
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Old Mar 31, 20, 8:47 pm
  #1294  
Company Representative - Autoslash
 
Join Date: Jun 2006
Location: New York, NY
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Originally Posted by alex4592 View Post
Hi everyone,

Just had a question if anyone knows of a way to combine two corporate contract codes on a rental? I enjoy using National and the company I work for has a corporate contract code that really makes National make sense for me. I recently got the Amex Platinum card and I was really looking forward to using the Emerald Club Executive status that comes with this card. Now that I've actually gone to look at making a reservation it looks like the Amex contract booted out my corporate number. I sent National a twitter message and they claimed it was not possible to use both contracts. Does anyone know of a way to apply both codes or get around this?

Thanks,

Alex
One thing has nothing to do with the other. You first need to either create a new Emerald Club account or upgrade your existing one to Emerald Executive through this link. Once you have National EE status, you can use any contract code you want--you don't need to use the Amex code once your account has been upgrade to EE status. Conversely, just using the Amex Platinum corporate discount number does not give you EE benefits with National. They are two separate and distinct things.
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Old Mar 31, 20, 11:27 pm
  #1295  
 
Join Date: Oct 2016
Posts: 1,542
Originally Posted by alex4592 View Post
Hi everyone,

Just had a question if anyone knows of a way to combine two corporate contract codes on a rental? I enjoy using National and the company I work for has a corporate contract code that really makes National make sense for me. I recently got the Amex Platinum card and I was really looking forward to using the Emerald Club Executive status that comes with this card. Now that I've actually gone to look at making a reservation it looks like the Amex contract booted out my corporate number. I sent National a twitter message and they claimed it was not possible to use both contracts. Does anyone know of a way to apply both codes or get around this?

Thanks,

Alex
You should see an X button next to the Amex code on the reservation screen - just click it and type in your corporate code. The Amex code is basically full retail anyway.
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Old Apr 3, 20, 10:43 am
  #1296  
 
Join Date: Mar 2020
Posts: 2
Originally Posted by m907 View Post
You should see an X button next to the Amex code on the reservation screen - just click it and type in your corporate code. The Amex code is basically full retail anyway.
Awesome, thanks. Wasn't sure how that would work and was really hoping to be able to use both benefits. Did not want to pay the full rate as it looks like my corporate rate is about a 60% discount for the week.
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Old Apr 6, 20, 1:00 pm
  #1297  
Company Representative - National Car Rental
 
Join Date: May 2010
Posts: 43
Hello, Alex!
You will only be able to use the benefits of one contract ID or the other as benefits can't be doubled up on. If you can provide us with some additional information we're happy to address your specific account information with you directly. To do so, please email [email protected] with your full name, email address, telephone number, date of birth, Emerald Club ID, and the details of your question above.
Thank you! We look forward to hearing more from you soon.
Carol H.
Social Monitoring
National Car Rental
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Old Apr 23, 20, 7:48 am
  #1298  
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I have some ne Two Free free rental days that expire in June. Will those be extended at all?
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Old Apr 24, 20, 12:28 pm
  #1299  
Company Representative - National Car Rental
 
Join Date: May 2010
Posts: 43
Originally Posted by Xyzzy View Post
I have some ne Two Free free rental days that expire in June. Will those be extended at all?
@Xyzzy, this is a great question! At this time, there is no plan to extend the expiration date on promotional coupons. However we will be evaluating the situation on an ongoing basis and the potential for extensions is possible in the future. Check back with us later. Kind Regards - Carol H. Social Monitoring National Car Rental
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Old May 26, 20, 3:05 pm
  #1300  
Moderator: Hawaii-based airlines & Hawai'i forums
 
Join Date: Mar 2003
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Process to Update Corporate Account Number in Profile?

I have an account that I opened in 2001 that I use for corporate and leisure travel. I moved my rentals elsewhere about 10 years ago but wanted to check out some rates in my area just for comparison. While I am still at the same firm, it looks like the corporate account number associated with my account changed, as my corporate travel page lists another corporate account number (the name of my firm slightly changed a few years ago so I can tell the difference). For the life of me, I can't seem to figure out how to update my profile with the new corporate account number; any ideas on what I may be missing? I want to make sure I have the most current in my profile to make sure I don't get any grief from my firm for not using the correct account.

Thanks!
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Old May 27, 20, 11:40 am
  #1301  
Company Representative - National Car Rental
 
Join Date: May 2010
Posts: 43
Originally Posted by FlyinHawaiian View Post
I have an account that I opened in 2001 that I use for corporate and leisure travel. I moved my rentals elsewhere about 10 years ago but wanted to check out some rates in my area just for comparison. While I am still at the same firm, it looks like the corporate account number associated with my account changed, as my corporate travel page lists another corporate account number (the name of my firm slightly changed a few years ago so I can tell the difference). For the life of me, I can't seem to figure out how to update my profile with the new corporate account number; any ideas on what I may be missing? I want to make sure I have the most current in my profile to make sure I don't get any grief from my firm for not using the correct account.

Thanks!
FlyinHawaiian we've noted your comments and would like to help out. Our Customer Service representatives are happy to assist you with updating your profile. You can reach that team at 1-800-468-3334 or send us the complete details, your Emerald Club id, your full name, email address, and telephone number to [email protected] for prompt assistance. Thank you! - Carol H.
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Old May 27, 20, 1:18 pm
  #1302  
Moderator: Hawaii-based airlines & Hawai'i forums
 
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Thank you for confirming that this could only be done via Customer Care; I emailed them and received a response in less than an hour.
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