Emerald Checkout
May 30, 23, 3:35 pm
#1
Original Poster
Join Date: Apr 2021
Location: Chicago, IL
Programs: Hilton-Diamond; National-EE; Hertz-PC; WN-A* List
Posts: 36
Emerald Checkout
Does anyone use the emerald checkout option in the app where you are supposed to
scan the bar code on the car? The one time I tried it I got an error message and I haven’t tried again since. I find the checkout experience at the booth so quick and painless that it hasn’t been worth it for me, but if it makes things easier for the gate agent, I would definitely make an effort to try to use it.
scan the bar code on the car? The one time I tried it I got an error message and I haven’t tried again since. I find the checkout experience at the booth so quick and painless that it hasn’t been worth it for me, but if it makes things easier for the gate agent, I would definitely make an effort to try to use it.
Jun 1, 23, 3:43 am
#4
Join Date: Dec 2022
Posts: 302
I thought with the checkout on your app, you just have the agent scan the QR code and show your DL? I know when I don’t use the checkout , the agent then manually links my car to the computer system that takes a while sometimes and then marks damages.
Jun 1, 23, 9:07 am
#5
Join Date: Oct 2018
Programs: Mileage Plus, Marriott Rewards, Southwest Rapid Rewards
Posts: 649
if emerald checkout works, do you also note damages on the app or is that still done on a piece of paper?
I thought with the checkout on your app, you just have the agent scan the QR code and show your DL? I know when I don’t use the checkout , the agent then manually links my car to the computer system that takes a while sometimes and then marks damages.
I thought with the checkout on your app, you just have the agent scan the QR code and show your DL? I know when I don’t use the checkout , the agent then manually links my car to the computer system that takes a while sometimes and then marks damages.
Jun 7, 23, 12:08 am
#6
Join Date: Jun 2004
Location: KUSA
Programs: Whatever AMEX Plat comes with... I buy on price.. Spirit Big Front Seat, want First/buy First
Posts: 1,327
Has never worked for me.... I was trying it just for giggles recently and the National manager walked up and said it rarely ever works.
Sep 30, 23, 7:00 pm
#10
Original Poster
Join Date: Apr 2021
Location: Chicago, IL
Programs: Hilton-Diamond; National-EE; Hertz-PC; WN-A* List
Posts: 36
The car on the other hand was bare bones and much dirtier than anything I ever got with National
Oct 1, 23, 12:17 am
#11
Join Date: Dec 2022
Posts: 302
so I had my first rental with Avis on account of National pretty much doing away with the corporate leisure rates. I was assigned a car I their app before I arrived but it gave me the option to choose a different car. In the choose a car option they also offered a free upgrade (to a 12 passenger van) so I passed. They verify your identity with CLEAR, so I didn’t interact with a single human being. Go to the car, app gives you a QR code. Scan and Out the gate lightning fast. No agents had to help me. No errors at any time in the app. They definitely seem to be putting more resources into a better app experience.
The car on the other hand was bare bones and much dirtier than anything I ever got with National
The car on the other hand was bare bones and much dirtier than anything I ever got with National
Oct 1, 23, 6:40 am
#12
Original Poster
Join Date: Apr 2021
Location: Chicago, IL
Programs: Hilton-Diamond; National-EE; Hertz-PC; WN-A* List
Posts: 36
The app took me to the CLEAR webpage and I took a photo of myself and my drivers license and did whatever they do to verify it. Never had to show it to a person let alone an avis employee. It was weird.
