Airline Points

Old May 17, 20, 12:01 pm
  #1  
Original Poster
 
Join Date: Mar 2011
Location: Window Seat
Programs: National Executive, HHonors Gold, IHG Platinum, Hyatt Visitor
Posts: 1,595
Airline Points

Does National not give Airline Points any longer with rentals? On my recent rental my flyer number was attached to the contract however I notice no frequent traveler points fee was charged. Now a few weeks later I see no points were ever given. Also, I did not get an Emerald Club credit for the rental either. Wonder what happened.

Feels like National has disappeared and even though the paperwork says National, like I am now using the Enterprise brand. No skip the counter, no air miles, oh well.
storewanderer is offline  
Old May 17, 20, 8:29 pm
  #2  
Company Representative - Autoslash
 
Join Date: Jun 2006
Location: New York, NY
Posts: 3,866
Have you tried to reach out to National to inquire about why you did not receive credit? Their customer support is usually pretty good, although with COVID-19 and layoffs, response times may be longer than usual.
AutoSlash is offline  
Old May 18, 20, 11:01 am
  #3  
 
Join Date: Oct 2001
Location: DTW
Programs: BW Diamond, Choice Plat, National Exec Elite
Posts: 3,073
I've had a few issues recently (I'm still renting at least weekly). I had an issue with not getting credit for an Enterprise rental. They fixed it, but never responded. I just had an issue at DTW with the shuttles. They've switched from large buses to the Enterprise minibus. Now they are limiting to 3 customers on the bus at a time, but not adding shuttles to account for this change. Because of the backlog I had to wait over 30 minutes for a shuttle and got to my flight after they had closed the jetbridge door. No response. Clearly they are no longer worried about responding to customers. I get that they may not have the staffing they once did, but then at least start explaining that. I'm still travelling and renting. I still need to be able to count on National.
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duxfan is offline  

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