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Emerald Executive SAN (San Diego)BEWARE!!!!

Emerald Executive SAN (San Diego)BEWARE!!!!

Old Dec 26, 19, 1:55 pm
  #1  
Original Poster
 
Join Date: Dec 2019
Posts: 3
Emerald Executive SAN (San Diego)BEWARE!!!!

Ok, stay away from National at SAN. Iíve been Executive and Executive Elite for years and was treated like I had NO status whatsoever by the people manning the kiosk in the garage. ESPECIALLY, the older gentleman. They had compacts and pickups in executive aisle and a dozen larger cars to the side but you were charged double to get one.....such a joke, taking advantage of their best customers.

STAY AWAY!!!!
readytgo is offline  
Old Dec 26, 19, 2:58 pm
  #2  
 
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy Tit Forever, AmEx Plat, National EE, WN CP, CLEAR, Covid-19
Posts: 4,237
Originally Posted by readytgo View Post
STAY AWAY!
How about YOU go away? I rent from SAN 15-20 times a year and they've always taken great care of me.
kennycrudup is offline  
Old Dec 26, 19, 4:41 pm
  #3  
 
Join Date: Jul 2014
Location: WAS
Posts: 115
Originally Posted by readytgo View Post
STAY AWAY!!!!
Sorry to hear you had a bad experience. SAN has always been a one of my best locations for car choices. Very frequently get the cars I'm looking for - large SUVs and/or decently equipped sedans
BlueEngineer is offline  
Old Dec 26, 19, 5:27 pm
  #4  
 
Join Date: Nov 2009
Programs: National Exec, HA Pualani Gold
Posts: 536
If the OP’s Do-You-Know-Who-I-Am attitude towards the National staff is similar to the tone of what was written here, I probably would have charged the OP double too.
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qs933 is offline  
Old Dec 26, 19, 9:06 pm
  #5  
Original Poster
 
Join Date: Dec 2019
Posts: 3
Originally Posted by readytgo View Post
Ok, stay away from National at SAN. Iíve been Executive and Executive Elite for years and was treated like I had NO status whatsoever by the people manning the kiosk in the garage. ESPECIALLY, the older gentleman. They had compacts and pickups in executive aisle and a dozen larger cars to the side but you were charged double to get one.....such a joke, taking advantage of their best customers.

STAY AWAY!!!!
Originally Posted by BlueEngineer View Post
Sorry to hear you had a bad experience. SAN has always been a one of my best locations for car choices. Very frequently get the cars I'm looking for - large SUVs and/or decently equipped sedans

Glad to hear youíve had good experiences there. I must have just caught them on an off day....but it was really bad. Iíve been a big fan of National for years but have never been treated that way. Oh well, it happens.
readytgo is offline  
Old Dec 27, 19, 7:52 am
  #6  
 
Join Date: Nov 2010
Posts: 1,482
this mirrored my pre-Xmas Thrifty experience
1. instant Blue Chip member, I just walked to airport lot like it was Emerald Aisle
2. My $28.27 all-in rental gave me a FREE DAY to use all next year
3. Joked with manager, and got Mid-Size SUV choice on mid-size reservation
4. Picked 2020 Encore (which for 3,000mi on the odometer, shifted oddly btw)
5. Exit booth, upon hearing that the needle pointed hardly F, marked me 1/2 tank

I must admit that staff is likely 30% lower paid than National's
SinglePapa2 is offline  
Old Dec 29, 19, 1:45 am
  #7  
 
Join Date: Mar 2011
Location: Window Seat
Programs: National Executive, HHonors Gold, IHG Platinum, Hyatt Visitor
Posts: 2,009
Once returning at SAN, I returned a car after I drove it into a curiously tall curb when parking on a hill in La Jolla. There was a giant dent in the front of the car. It was very ugly. Very visible. The return clerk marked me as no damage and gave me the receipt. I pointed out the damage to him (yeah, I know...) because I just wanted to get the claim process going with my credit card and get it over with. I damaged the car and it was significant damage in my opinion. Something I would have to get fixed had it been my personal car. Since he had already checked me in and marked no damage in the system, instead he filled out some other kind of express incident form and gave me that so I would have something to submit over to the credit card. But I got the impression he would have rather I not pointed out the damage.

It took a good six weeks before they finally sent me a payment notice and I was able to submit that last piece of documentation to the credit card so they could pay it.

Oddly the damage was less than $400. They got the repair done all the way out in El Cajon. I was quite impressed with the low repair cost given the magnitude of the damage.
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storewanderer is offline  

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