Go Back  FlyerTalk Forums > Miles&Points > Car Rental Programs and Ride Services > National | Emerald Club
Reload this Page >

Should a rental using regular free-day get rental credit? This one didn't

Should a rental using regular free-day get rental credit? This one didn't

Old Dec 2, 19, 2:17 pm
  #1  
Original Poster
 
Join Date: Nov 2010
Posts: 1,486
Should a rental using regular free-day get rental credit? This one didn't

VEHICLE DRIVEN

CHEVROLE MALIBU


CAR CLASS DRIVEN

ICAR

CAR CLASS CHARGED

ICAR

ODOMETER START

3359 Miles

ODOMETER END

4324 Miles

TOTAL DISTANCE

965 Miles

PICK UP
Jacksonville International Airport (JAX)
+1 833-856-0892
Sat, Nov 30, 2019 at 9:51 PM
RETURN
Manhattan Astor & Broadway
+1 212-366-5423
Sun, Dec 1, 2019 at 7:35 PM

RENTAL RATE

TIME & DISTANCE (1 day @ $ 147.00)

$ 147.00

FEESView Details

AIRPORT SECURITY FEE 2.00/RNTL

$ 2.00

CONCESSION RECOUP FEE 11.11 PCT

$ 0.09

FL WASTE TIRE/BATTERY FEE .02/DAY

$ 0.02

SC REC - FL SURCHG RECOV 2.00/DAY

$ 2.00

VLF REC .80/DAY

$ 0.80

SALES TAX

$ 0.34

ADJUSTMENTS

FREE DAY - COUPON POSTTAX

$ -147.00

TOTAL (Subject to Audit)

$ 5.25





Total Amount Charged

$ 5.25 USD
SinglePapa2 is offline  
Old Dec 2, 19, 2:25 pm
  #2  
Original Poster
 
Join Date: Nov 2010
Posts: 1,486
I'm surprised, cuz last year a similar rental did

VEHICLE DRIVEN

TOYO CAMR

CAR CLASS DRIVEN

ICAR

CAR CLASS CHARGED

ICAR

ODOMETER START

450 Miles

ODOMETER END

681 Miles

TOTAL DISTANCE

231 Miles


PICK UP
Daytona Beach International Airport (DAB)
+1 844-816-4383
Mon, Dec 31, 2018 at 8:00 AM
RETURN
Savannah-Hilton Head Intl. Airport (SAV)
+1 844-370-8310
Tue, Jan 1, 2019 at 7:36 AM

RENTAL RATE

TIME & DISTANCE (1 day @ $ 67.86)

$ 67.86

FEESView Details

CONC REC 11.11 PCT

$ 0.09

CUSTOMER FACILITY CHG 2.50/DAY

$ 2.50

FL WASTE TIRE/BATTERY FEE .02/DAY

$ 0.02

SC REC - FL SURCHG RECOV 2.00/DAY

$ 2.00

VLF REC .80/DAY

$ 0.80

SALES TAX

$ 0.35

ADJUSTMENTS

FREE DAY - COUPON POSTTAX

$ -67.86

TOTAL (Subject to Audit)

$ 5.76




Total Amount Charged

$ 5.76




REWARDS EARNED
1
SinglePapa2 is offline  
Old Dec 2, 19, 10:13 pm
  #3  
 
Join Date: Sep 2013
Location: SFO/MCI
Programs: DL GM 0.4MM, Hyatt Explorist, HHonors Gold, SPG Plat, Marriott Plat, Avis PC, National EE, Hertz PC
Posts: 1,595
I just completed a rental using a regular free day (booked luxury, one-way SFO-LAX). Rental credit was earned toward status and regular free days as expected.
Auto Enthusiast likes this.
kxc262 is offline  
Old Dec 3, 19, 12:29 am
  #4  
Original Poster
 
Join Date: Nov 2010
Posts: 1,486
I'd expect the same. But combing over all of my similar rentals, I see half of them didn't get credit. Seems pick-up locations are treated variably. No idea WHY.

I also recall calling-in about this last year, and the CSR seemed to imply it had to be a "paid" rental
SinglePapa2 is offline  
Old Dec 4, 19, 12:27 pm
  #5  
 
Join Date: Oct 2016
Posts: 1,818
Why are you posting your receipts? This question has been answered before.
m907 is offline  
Old Dec 6, 19, 9:43 am
  #6  
Original Poster
 
Join Date: Nov 2010
Posts: 1,486
Originally Posted by m907 View Post
Why are you posting your receipts? This question has been answered before.
I apologize, is there downside to posting a receipt vs. hearsay? As to "answered before": what IS THE ANSWER, please? I thought the answer was that every rental is a rental, and "should" receive 1 rental credit. But this time, my account says "0 credit earned". So what's the answer?? What's the difference between two receipts I posted (first awarded 0 credit, second awarded 1 credit)?
SinglePapa2 is offline  
Old Dec 6, 19, 10:42 am
  #7  
 
Join Date: Sep 2013
Location: SFO/MCI
Programs: DL GM 0.4MM, Hyatt Explorist, HHonors Gold, SPG Plat, Marriott Plat, Avis PC, National EE, Hertz PC
Posts: 1,595
If you used a 1-2 free day, it will not earn credit towards regular free days. It will count towards Executive/EE status though.
kxc262 is offline  
Old Dec 6, 19, 11:43 am
  #8  
Original Poster
 
Join Date: Nov 2010
Posts: 1,486
Originally Posted by kxc262 View Post
If you used a 1-2 free day, it will not earn credit towards regular free days. It will count towards Executive/EE status though.
Thanks! But...I used a regular FREE DAY. Now what?

What quote can I produce to CSR to convince they owe me 1 credit (which I happen to be missing right now for a new free day). I think they once tried to state (in last year's phonecall) that "free rental" doesn't get 1 credit
SinglePapa2 is offline  
Old Dec 6, 19, 1:20 pm
  #9  
 
Join Date: Jan 2015
Posts: 50
It's been my experience when using a 12F coupon or Free Rental Days, that if my bill is over $1, then I get the Rental Credit Reward. The only time I have not received it is when I rented, using a 12F, from LGA and the total cost for the rental was about .45 cents. I did not receive any Rental Credit Rewards for this rental.

I've had 5 rentals (of varying length) this year using 12F coupons and have received a Rental Credit Reward of 1 day on each - the most recent being a 1 way from OXC to JFK

I've had multiple rentals this year (of varying length) using Free Rental Days, and have always received the Rental Credit Reward of 1 day - the most recent being a 5 day rental of a Camaro Conv at PHX
2Labs is offline  
Old Dec 6, 19, 1:23 pm
  #10  
 
Join Date: Jan 2019
Location: Minneapolis
Programs: UA 1K, DL PM, IHG Spire Amb., Marriott Platinum, National EE
Posts: 279
I received rental credit for a three-day rental with 1-2-free day credits, FYI. But a regular free day didn't net me a credit in September.
rdh0924 is offline  
Old Dec 6, 19, 6:55 pm
  #11  
Original Poster
 
Join Date: Nov 2010
Posts: 1,486
Originally Posted by rdh0924 View Post
I received rental credit for a three-day rental with 1-2-free day credits, FYI. But a regular free day didn't net me a credit in September.
That's what I mean: in my account, there are both hits and misses - on exact same rental structure. That's why I began this topic with 2 receipts that show exact same circumstances - and opposite outcomes. And the only difference appears pick-up station(?)
SinglePapa2 is offline  

Thread Tools
Search this Thread
Search Engine: