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Enterprise rentals disappeared in EC rental history?

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Enterprise rentals disappeared in EC rental history?

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Old Oct 23, 2019, 5:42 am
  #1  
Original Poster
 
Join Date: Dec 2004
Location: UK
Programs: Bonvoy Gold, AA Plat, Volare Premier, VS Silver, National Emerald Elite, Hertz President Circle
Posts: 2,526
Enterprise rentals disappeared in EC rental history?
I do not rent often but I distinctively remember a couple of Enterprise rentals of a couple of months ago on my emerald profile. They seem to have gone. Also I see no way of retro-claiming to try and bring them back.

Does anyone know what this might be?
wobbly wings is offline  
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Old Oct 24, 2019, 12:03 am
  #2  
 
Join Date: Mar 2011
Location: Window Seat
Programs: National Executive, HHonors Gold, IHG Platinum, Hyatt Visitor
Posts: 2,495
Originally Posted by wobbly wings
I do not rent often but I distinctively remember a couple of Enterprise rentals of a couple of months ago on my emerald profile. They seem to have gone. Also I see no way of retro-claiming to try and bring them back.

Does anyone know what this might be?
Same has happened to me. It may not count for EC Credit and/or it may not count toward EC Status. I had one that gave me EC Credit toward free rental and even gave me One Two Free Credit for neighborhood rental but did not give me EC Status. If you go to Enterprise.com and bottom left area of page find the receipt look-up option. It should show up there at least for a US-based rental... make sure you don't log in. If you log in, it won't show up.

Something really weird with National rentals on Enterprise system...
storewanderer is offline  
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Old Oct 24, 2019, 2:01 am
  #3  
Original Poster
 
Join Date: Dec 2004
Location: UK
Programs: Bonvoy Gold, AA Plat, Volare Premier, VS Silver, National Emerald Elite, Hertz President Circle
Posts: 2,526
I also remember mine gave EC credit towards free rentals. I believe 1-2-3 too. Is this a glitch or has there been a change and Enterprise rentals no longer count?
wobbly wings is offline  
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Old Oct 24, 2019, 9:08 am
  #4  
Company Representative - National Car Rental
 
Join Date: May 2010
Posts: 47
We'd like to help you out and take a look at your Emerald Club account for you. Please email [email protected] with your contact information,your Emerald Club account ID, the reservation or rental agreement number in question and any other details so we can research this promptly. Our Customer Care team is always available to help as well. You can reach out at 1-800-468-3334. Thank you. – Carol H.
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Old Oct 25, 2019, 2:08 am
  #5  
 
Join Date: Oct 2016
Posts: 3,703
Well, that was out of the blue...
m907 is offline  
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Old Nov 4, 2019, 11:58 pm
  #6  
Original Poster
 
Join Date: Dec 2004
Location: UK
Programs: Bonvoy Gold, AA Plat, Volare Premier, VS Silver, National Emerald Elite, Hertz President Circle
Posts: 2,526
Originally Posted by NationalCares
We'd like to help you out and take a look at your Emerald Club account for you. Please email [email protected] with your contact information,your Emerald Club account ID, the reservation or rental agreement number in question and any other details so we can research this promptly. Our Customer Care team is always available to help as well. You can reach out at 1-800-468-3334. Thank you. – Carol H.
I emailed the EC as instructed but no answer after several days. Anyone had better luck? Do people get responses after emailing in?
wobbly wings is offline  
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Old Nov 13, 2019, 1:32 pm
  #7  
Company Representative - National Car Rental
 
Join Date: May 2010
Posts: 47
wobbly wings, it may take several full business days to receive a response from our customer service email team. Have you been helped? If you still need assistance with a review of your Emerald Club rentals please use this link or write to us at [email protected]. Thank you! - Carol H. http://bit.ly/ZtMetB
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Old Nov 15, 2019, 8:47 pm
  #8  
Original Poster
 
Join Date: Dec 2004
Location: UK
Programs: Bonvoy Gold, AA Plat, Volare Premier, VS Silver, National Emerald Elite, Hertz President Circle
Posts: 2,526
Originally Posted by NationalCares
wobbly wings, it may take several full business days to receive a response from our customer service email team. Have you been helped? If you still need assistance with a review of your Emerald Club rentals please use this link or write to us at [email protected]. Thank you! - Carol H. http://bit.ly/ZtMetB
It's now three weeks but have not received the missing credit yet for the rentals that disappeared completely from the history.
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