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"Your reservation is not eligible for Emerald Checkout"

"Your reservation is not eligible for Emerald Checkout"

Old Oct 28, 18, 12:12 am
  #1  
Original Poster
 
Join Date: Feb 2005
Location: So Cal
Programs: UA scum/0.699MM, WN ALP/CP, Hyatt Diamond, MR/SPG Gold,Hertz PC, National EE, Carlson Silver
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"Your reservation is not eligible for Emerald Checkout"

Have a reservation starting Monday evening and in the app it says the reservation isn't eligible for Emerald Checkout. There is also a note that says Emerald Checkout opens at 5:30am which of course doesn't matter since I'm arriving at 7:30pm

I thought maybe I was too late (though that doesn't make sense) and changed to an earlier arrival and it changed nothing. Then thought there was just something wrong with the reservation, so I cancelled and rebooked. No change

Anyone else seeing this on their reservations? Normally I wouldn't care, but I'm using Emerald Checkout to get some extra 12F points
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Old Oct 28, 18, 4:37 am
  #2  
Company Representative - Autoslash
 
Join Date: Jun 2006
Location: New York, NY
Posts: 3,869
Maybe the credit card or driver's license on your profile is expired?
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Old Oct 28, 18, 9:36 am
  #3  
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Join Date: Feb 2005
Location: So Cal
Programs: UA scum/0.699MM, WN ALP/CP, Hyatt Diamond, MR/SPG Gold,Hertz PC, National EE, Carlson Silver
Posts: 5,226
Negative. CC good until 2021 and DL good until 2020. Used Emerald Checkout just this past week at the same facility as well. Good thoughts though.
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Old Oct 28, 18, 9:46 am
  #4  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
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Call and ask?
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Old Oct 28, 18, 10:17 am
  #5  
Original Poster
 
Join Date: Feb 2005
Location: So Cal
Programs: UA scum/0.699MM, WN ALP/CP, Hyatt Diamond, MR/SPG Gold,Hertz PC, National EE, Carlson Silver
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Originally Posted by MSPeconomist View Post
Call and ask?
Yeah, that's the next step. Was trying to see if it was systemic and affecting everyone or not.
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Old Oct 29, 18, 4:44 pm
  #6  
 
Join Date: Aug 2014
Posts: 53
I have had the following reasons for Emerald Check Out not being available:
1. Additional Driver Added to Reservation
2. Credit Card Expired or About to Expire
3. Driver License Expired or About to Expire
4. Emerald Check Out Closed (Usually middle of the night)
5. Change in Day (Arrived at 11:58 pm and the cannot use Emerald Check out starting at midnight)
6. Confirmation Email Says Counter Service
Xu Guan is offline  
Old Oct 29, 18, 11:19 pm
  #7  
Original Poster
 
Join Date: Feb 2005
Location: So Cal
Programs: UA scum/0.699MM, WN ALP/CP, Hyatt Diamond, MR/SPG Gold,Hertz PC, National EE, Carlson Silver
Posts: 5,226
Well interestingly the message disappeared on its own once I got to the day of the reservation. Seems like the message was more or less indicating that I wasn't yet to my arrival date so I want eligible yet. Seems a bit weird though. Of course after all this, the car I ended up getting didn't have a QR code so I could use Emerald Checkout anyways
jasonvr is offline  

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