What is the best way to contact National about an incorrect bill?
May 21, 2018, 6:40 am
#1
Original Poster
Join Date: Aug 2012
Programs: AA Platinum, Delta Silver, National EE, Hertz PC
Posts: 41
What is the best way to contact National about an incorrect bill?
What is the best way to contact National about an incorrect bill? I had a rental at IND over the weekend using free days that was supposed to be $14 that when I got the email invoice ended up being $170. I have the confirmation email that states $14. What is the best email or phone number to get this addressed?
May 21, 2018, 8:01 am
#4
Join Date: Sep 2013
Location: SFO/DTW
Programs: DL PM 0.5MM, Hyatt Globalist, HHonors Gold, SPG Plat, Marriott Gold, Avis PC, National EE, Hertz PC
Posts: 1,988
Call them - honestly its a lot faster than email.
Billed for refueling once - called then and it was refunded. Took about 10 mins.
Billed for refueling once - called then and it was refunded. Took about 10 mins.
May 21, 2018, 8:25 am
#5
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Try a call. If there is no appreciable hold time and the agent can deal with it quickly, you invested 5 minutes. If the hold times are long or this appears to be turning into a marathon session, just hang up (politely if the agent is on with you) and use the webform.
May 21, 2018, 10:46 am
#6
Join Date: Nov 2017
Programs: AA Plat Pro, National Exec Elite, Marriott Platinum, Hyatt Discoverist
Posts: 129
Call the customer service line between 8 and 5 EDT -- I've had the best luck doing that, most recently about a month ago. National's central customer service is its weakest link, especially on weekends, and there is a significant variance in the skillsets and initiative among their CSR's The e-mail form doesn't generally result in a substantive response for at least a couple of days
