Malfunctioning Vehicle Back on the Line
Jan 18, 2018, 9:45 pm
#1
Original Poster
Join Date: Apr 2009
Location: SoCal (ONT), PVD/BOS, JAX, RSW
Programs: AA/US PlatPro & 1.05MM, DL Plat (challenge), UA dirt
Posts: 3,189
Malfunctioning Vehicle Back on the Line
I picked up a rental off of the EC at LAX (BMW 430i Convertible) and the plan was to drop it off at ONT (Ontario, CA). However, 3 days into the rental, I was driving and the car displayed a red exclamation point with the following messages:
They swapped me into a similar BMW 430i, but I saw the car that I was driving go to the service area, only to see it get washed and brought back to the line. When I asked if they did a diagnostic on the car, the manager said "no" and that it will reset itself eventually. While I was waiting for the new car to get cleaned, another customer got into the car that I had returned, turned the car on, turned the car off, and told the EA agent that the car had error messages.
Clearly this vehicle needed to be brought to a service center because something is seriously wrong with the car. Is this a common issue with National now?
- Passenger Restraint Malfunction! Contact Service Center
- Dynamic Stability Control Malfunction! Contact Service Center
- Supplemental Restraint System Malfunction! Contact Service Center
They swapped me into a similar BMW 430i, but I saw the car that I was driving go to the service area, only to see it get washed and brought back to the line. When I asked if they did a diagnostic on the car, the manager said "no" and that it will reset itself eventually. While I was waiting for the new car to get cleaned, another customer got into the car that I had returned, turned the car on, turned the car off, and told the EA agent that the car had error messages.
Clearly this vehicle needed to be brought to a service center because something is seriously wrong with the car. Is this a common issue with National now?
Jan 31, 2018, 12:27 pm
#2
Join Date: May 2000
Location: Chicago
Programs: AA EP, UA Gold-MM, UA 1K (former), GS (former),SPG LT Platinum, Hyatt Diamond, HH Diamond
Posts: 2,299
I picked up a rental off of the EC at LAX (BMW 430i Convertible) and the plan was to drop it off at ONT (Ontario, CA). However, 3 days into the rental, I was driving and the car displayed a red exclamation point with the following messages:
They swapped me into a similar BMW 430i, but I saw the car that I was driving go to the service area, only to see it get washed and brought back to the line. When I asked if they did a diagnostic on the car, the manager said "no" and that it will reset itself eventually. While I was waiting for the new car to get cleaned, another customer got into the car that I had returned, turned the car on, turned the car off, and told the EA agent that the car had error messages.
Clearly this vehicle needed to be brought to a service center because something is seriously wrong with the car. Is this a common issue with National now?
- Passenger Restraint Malfunction! Contact Service Center
- Dynamic Stability Control Malfunction! Contact Service Center
- Supplemental Restraint System Malfunction! Contact Service Center
They swapped me into a similar BMW 430i, but I saw the car that I was driving go to the service area, only to see it get washed and brought back to the line. When I asked if they did a diagnostic on the car, the manager said "no" and that it will reset itself eventually. While I was waiting for the new car to get cleaned, another customer got into the car that I had returned, turned the car on, turned the car off, and told the EA agent that the car had error messages.
Clearly this vehicle needed to be brought to a service center because something is seriously wrong with the car. Is this a common issue with National now?