Go Back  FlyerTalk Forums > Miles&Points > Car Rental Programs and Ride Services > National | Emerald Club
Reload this Page >

National website broken? Not deducting coupons

National website broken? Not deducting coupons

Old Jun 11, 17, 1:18 am
  #1  
Moderator, Alaska Airlines & FlyerTalk Evangelist
Original Poster
 
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR (ex-75K, GLD, 1K, and S+), Choice Diamond, HZ PC, Costco Exec, NPS Passport
Posts: 22,927
National website broken? Not deducting coupons

Had a bit of a scare today when reviewing an upcoming reservation and the price had jumped about $35. I called National to see what changed and the automated system and agent both confirmed that they were seeing the lower price.

I then went to check out another reservation and same thing. And another--they all were the same.

I then made a test booking to see what happened and everything confirmed correctly, and I received a confirmation email with the correct price. When I re-opened the reservation on the website to cancel it, sure enough, the price had jumped up, but the phone system confirmed the lower price.

I did some more testing and it seems that the issue is that the website is not reflecting the discount applied by coupons. If I book a reservation with a contract ID only, there's no discrepancy. If I book with a coupon, though, when retrieving the reservation, the coupon doesn't get deducted, and the price shows higher.

It seems to only be an issue with the website, though, not the actual reservation system, because the phone system and phone agents both confirm the lower rate.

For grins and giggles, I went to check on one of my Alamo reservations and same thing. So it seems to be a systemwide issue between both Alamo and National. (Not Enterprise, though, as they don't use coupons and their back-end system might be different anyway.)

Anyone else seeing this? Quite annoying. It'd be nice if they could fix it.

Last edited by jackal; Jun 11, 17 at 12:11 pm Reason: typo
jackal is offline  
Old Jun 11, 17, 5:43 am
  #2  
Company Representative - Autoslash
 
Join Date: Jun 2006
Location: New York, NY
Posts: 3,867
This is something that seems to have broken in the last few days as I happened to check a reservation early in the week and it looked fine, and now the same reservation is showing the rate without the coupon amount deducted.

Since you also reported the problem with Alamo, I did a test reservation there with a coupon, and sure enough, when I viewed the reservation online, it was higher than the amount in my email confirmation. I then called Alamo's reservation line and the rep confirmed to me that the amount shown on my email confirmation was correct. He was at a loss as to why Alamo.com showed a higher rate.

Clearly, they broke something with their most recent release. Hopefully they will get it resolved soon, otherwise, their call center is going to be swamped with customers wondering why their rate is significantly higher than quoted.
AutoSlash is offline  
Old Jun 12, 17, 12:42 pm
  #3  
 
Join Date: Nov 2016
Location: Paradise
Posts: 142
This happens to me all the time. I called up National the first time I saw this and they said their system doesn't always show the correct invoice amount on previously booked reservations if I applied a coupon, but as long as I have the original email confirmation I will be fine.
Twixboy is offline  
Old Jun 12, 17, 1:11 pm
  #4  
 
Join Date: Jun 2011
Programs: National EE, Hertz PC
Posts: 115
Customer Service is not the right place to complain about this issue, as long as everything looks proper at their end they don't care much on how it appears on the customers window, you need to talk to someone in their tech. department about this.
GreeNYC is offline  
Old Jun 12, 17, 8:38 pm
  #5  
Ambassador: Alaska Airlines
 
Join Date: Feb 2008
Location: ANC, SAP
Programs: AS MVP Gold, Priority Pass
Posts: 1,774
Interesting. I had just noticed the same for the first time over the weekend - I definitely had never seen that before, and was pretty annoyed - to the point of looking at other options for the rental given the pretty significant difference in price without the coupon.

Glad I came to FT for the answer before I acted! Thanks to the information in this thread, I called and confirmed the rate I had reserved at - both via the automated system as well as with the agent.

Hopefully they get this fixed - seems many others will likely act as I did and consider switching their reservations...clearly that's bad for business.
ANC RED-EYE is offline  
Old Jun 12, 17, 10:03 pm
  #6  
Company Representative - Autoslash
 
Join Date: Jun 2006
Location: New York, NY
Posts: 3,867
Yeah I know Twixboy said this has happened before, but we haven't seen anything like it in at least the last few years or so. They definitely broke something recently.
AutoSlash is offline  
Old Jun 12, 17, 10:12 pm
  #7  
 
Join Date: Aug 2005
Posts: 353
Yeah, my 3 day one way full-size SUV rental from CID-ATW shows north of $1250.00. ($450 a day/Max Daily Rate). Of course I'm an EE and used free days. I'm sure they'll fix it eventually. Checked on the app, and that shows the correct price.

Last edited by NCLSEA123; Jun 12, 17 at 10:21 pm Reason: Duplicate word
NCLSEA123 is offline  
Old Jun 13, 17, 10:17 am
  #8  
 
Join Date: Dec 2005
Location: SFO
Programs: Marriott Gold, Hertz PC, National Elite, Hilton Gold
Posts: 348
Unable to use any coupon on National Website

I don't know if anyone else has encountered this but I am unable to apply any coupon code when making a reservation online. I have tried for the past couple days and it doesn't work. I tried a variety of different locations and dates and they all come back with an error when I try to use them. For the reservation I am trying to make, I know I can use this particular code so something is wrong with the website.
UCSBCHRIS2002 is offline  
Old Jun 13, 17, 10:26 am
  #9  
Company Representative - Autoslash
 
Join Date: Jun 2006
Location: New York, NY
Posts: 3,867
Originally Posted by UCSBCHRIS2002 View Post
I don't know if anyone else has encountered this but I am unable to apply any coupon code when making a reservation online. I have tried for the past couple days and it doesn't work. I tried a variety of different locations and dates and they all come back with an error when I try to use them. For the reservation I am trying to make, I know I can use this particular code so something is wrong with the website.
What coupon are you trying to apply? Note that sometimes coupons are blacked out for holiday periods. In some locations, the entire summer season could be blacked out.
AutoSlash is offline  
Old Jun 13, 17, 10:54 am
  #10  
 
Join Date: Dec 2005
Location: SFO
Programs: Marriott Gold, Hertz PC, National Elite, Hilton Gold
Posts: 348
Originally Posted by AutoSlash View Post
What coupon are you trying to apply? Note that sometimes coupons are blacked out for holiday periods. In some locations, the entire summer season could be blacked out.
Its the $20 off a weekend per the specials page on National Site. ND9364SZA

Looks like Denver Airport location is not accepting it for July Rentals and SFO is not accepting. Get these errors:
1. Capacity Check - Coupon is not available

2. We're sorry, but this coupon isn't currently accepted at the location you selected. Please choose a different location, or adjust your date and/or time selections to continue.

I used these for bookings in June with this same code and no issues. All of a sudden this starting to show up.
UCSBCHRIS2002 is offline  
Old Jun 13, 17, 11:32 am
  #11  
Company Representative - Autoslash
 
Join Date: Jun 2006
Location: New York, NY
Posts: 3,867
Originally Posted by UCSBCHRIS2002 View Post
Its the $20 off a weekend per the specials page on National Site. ND9364SZA

Looks like Denver Airport location is not accepting it for July Rentals and SFO is not accepting. Get these errors:
1. Capacity Check - Coupon is not available

2. We're sorry, but this coupon isn't currently accepted at the location you selected. Please choose a different location, or adjust your date and/or time selections to continue.

I used these for bookings in June with this same code and no issues. All of a sudden this starting to show up.
Yeah try it in PHL for example and you'll see it still works.
AutoSlash is offline  
Old Jun 15, 17, 4:24 pm
  #12  
 
Join Date: Jun 2011
Programs: National EE, Hertz PC
Posts: 115
Looks like the issue has been resolved.
GreeNYC is offline  
Old Jul 7, 17, 12:42 pm
  #13  
 
Join Date: Jul 2017
Posts: 1
New website?

I've seen this issue a couple of times with coupons and "capacity" issues. They seem to go away after awhile or if I look up the reservation on the National app.

It looks like there may be a new National site in Ireland (found this: www.nationalcar.ie). Hopefully they'll be making improvements to the nationalcar.com soon!
drwbridge is offline  
Old Jul 8, 17, 11:27 pm
  #14  
 
Join Date: Mar 2005
Location: YVR
Programs: HH Gold, Hyatt Diamond, Marriott Gold, National EE, Sixt Platinum, Hertz PC
Posts: 1,390
Originally Posted by drwbridge View Post
I've seen this issue a couple of times with coupons and "capacity" issues. They seem to go away after awhile or if I look up the reservation on the National app.

It looks like there may be a new National site in Ireland (found this: www.nationalcar.ie). Hopefully they'll be making improvements to the nationalcar.com soon!
Hope not!

Tried a dummy booking on the Ireland site.. got this message:
"Error We're sorry, but we're temporarily unable to provide reservation prices online. Please try again soon or call us for further assistance."

Ron.
newfbc is offline  
Old Jul 9, 17, 5:37 am
  #15  
 
Join Date: Mar 2011
Programs: Emerald Club Executive Elite, Hertz President ś Circle , AF- KLM Flying Blue, BA Executive Club
Posts: 78
New website format

It looks like there may be a new National site in Ireland www.nationalcar.ie).

From this morning that website is active
Like its sister in France www.nationalcar.fr

To bring it on topic ; these new websites do not accept coupon codes.
The Contract-ID got a new name : Acoount number

When booking on Nationalcar.com use this coupon code NDA2324BR
bedeve is offline  

Thread Tools
Search this Thread
Search Engine: