Overcharges !
Nov 29, 1999, 7:11 pm
#1
Original Poster
Join Date: Apr 1999
Location: Northport, NY
Posts: 1,732
Overcharges !
I just rented a car from National at MCO. I had the car for 8 days. When I made my reservation, I used an Aadvantage coupon for a free day. When I reviewed the charges I found that National charged $154.99 for the week, and $31.99 for the eighth day. The free day was credited as only $22.14 which is one seventh of the weekly rate. I feel I should only pay the $154.99 for the entire rental. It's not the $9 and change, but what I feel is a consumer ripoff. Has anyone had a similar experience ?
Nov 30, 1999, 1:23 am
#2
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,222
Once or twice a year, I discover an overcharge on my National rental. I don't usually discover it until I'm back in the office doing my expense. In every case, I've simply phoned National, explained the situation and what I feel the amount of the overcharge is. And in each case, they simply credited my Amex card for the difference, and faxed me a new rental contract, showing the corrected amount.
Nov 30, 1999, 6:35 am
#3
FlyerTalk Evangelist
Join Date: Oct 1999
Location: So Fla & NYC
Programs: DL DM/2MM, UA MM, BV LT Titanium, HH Diamond
Posts: 23,766
My experience with National customer service is very much the same as Ken Hamer's. For some reason, National's computers not infrequently transmit different info to the renting location than you have on your reservation, sometimes the difference being very small, a few dollars or less (either way). But when the difference is substantial, a call to the customer service immediately gets you the credit. I have somewhat attributed this to the fact that I use the Emerald Club, however that may not even be necessary to get the good service.