First bad Experience with natl- key west
#16
Join Date: Sep 2013
Location: Paradise
Posts: 1,616
Where did the thread say they might have or don't have a car for confirmed reservations?
It's true they were sold out when the OP arrived, but her main peeve was that they did not inform her and she stood around wasting time for their shuttle to arrive, when she could have been gotten a car at a different agency and been on her way.
A lot of stations at each car rental company probably sells out at any given time during the year for a variety of reasons, that's not a National specific or Key West problem. Lets face it, the goal of a rental agency is to rent every car out. It's how you handle new incoming customers when you do sell out that counts. As a EE with National, she expected and should have received better communication about the situation at hand.
It's true they were sold out when the OP arrived, but her main peeve was that they did not inform her and she stood around wasting time for their shuttle to arrive, when she could have been gotten a car at a different agency and been on her way.
A lot of stations at each car rental company probably sells out at any given time during the year for a variety of reasons, that's not a National specific or Key West problem. Lets face it, the goal of a rental agency is to rent every car out. It's how you handle new incoming customers when you do sell out that counts. As a EE with National, she expected and should have received better communication about the situation at hand.
#17
Join Date: Jul 2007
Location: LAX-- But I'd rather be on Brokeback Mountain. United 1K! Other
Programs: RCC,HHonors Diamond,HGVC Elite,SPG Plat,Hyatt Diamond,Nat'l Emerald Exec Elite, Disney Premier Pass
Posts: 2,472
#18
Join Date: Sep 2013
Location: Paradise
Posts: 1,616
Has nothing to do with SOP. If they knew they were gonna be sold out in advance, she would have gotten a sold out message when trying to reserve a car. Stuff happens.
Bottom line is if your reservation went through, 99.5% chance you'll meet a car on the lot.
#19
Original Poster
Join Date: Dec 2012
Location: Venice, Florida
Programs: Hilton Diamond
Posts: 2,607
Yes, but your asking/implying even with a reservation that they won't have a car for you. The OP never suggested that's the case every time she rented at Key West; just that at that particular time, they ran out of cars and did not communicate to her about it.
Has nothing to do with SOP. If they knew they were gonna be sold out in advance, she would have gotten a sold out message when trying to reserve a car. Stuff happens.
Bottom line is if your reservation went through, 99.5% chance you'll meet a car on the lot.
Has nothing to do with SOP. If they knew they were gonna be sold out in advance, she would have gotten a sold out message when trying to reserve a car. Stuff happens.
Bottom line is if your reservation went through, 99.5% chance you'll meet a car on the lot.
Op here--yes, I had a reservation. I got n email welcoming me to the airport and that my reservation was ready. waited 45 min for shuttle and only then was told there was no car for me, even though I called and asked when I arrived at airport--really bad experience...
#20
Join Date: Mar 2013
Location: MCI
Programs: National Executive, Hertz Five Star, Hilton Diamond, BW Diamond
Posts: 323
Being EE shouldn't make a difference. The communication should have been better even if this were OP's first ever rental with National. Every customer should expect that, not just EE level.
#21
Original Poster
Join Date: Dec 2012
Location: Venice, Florida
Programs: Hilton Diamond
Posts: 2,607