Dec 9, 2015, 12:15 am
Last edit by: m907
- No 1-2-F credit for options on 1-day rental (SXM, etc)
- If applying 1-2-F coupons for a rental, as least one day must be paid in order for a National credit to be gained; but at least two- to get any 1-2-F points for anything associated with that rental!
- On longer rentals , 300 points are earned every 4 days
2018-2019: August 23, 2018 through February 28, 2019 - coupons valid until June 13, 2019
2017-2018: August 24, 2017 through February 28 2018, with 12F coupons valid until June 15 2018
2016-2017: August 25, 2016 through February 28 2017
2015-2016: August 2015 through end January 2016, with 12F coupons valid until June 15th 2016
- If applying 1-2-F coupons for a rental, as least one day must be paid in order for a National credit to be gained; but at least two- to get any 1-2-F points for anything associated with that rental!
- On longer rentals , 300 points are earned every 4 days
2018-2019: August 23, 2018 through February 28, 2019 - coupons valid until June 13, 2019
2017-2018: August 24, 2017 through February 28 2018, with 12F coupons valid until June 15 2018
2016-2017: August 25, 2016 through February 28 2017
2015-2016: August 2015 through end January 2016, with 12F coupons valid until June 15th 2016
Email: "ONE TWO FREE preregistration is open now"
Jun 17, 2019, 2:14 am
#1021
Join Date: Sep 2018
Posts: 561
I have a return (picked up 6/13 using coupons) in a few days, and I'll report back if they do honor the discounts.
Jun 17, 2019, 11:21 am
#1022
Join Date: Sep 2013
Location: SFO/DTW
Programs: DL PM 0.5MM, Hyatt Globalist, HHonors Gold, SPG Plat, Marriott Gold, Avis PC, National EE, Hertz PC
Posts: 1,988
https://www.flyertalk.com/forum/29888643-post829.html
Jun 17, 2019, 3:15 pm
#1023
Join Date: Mar 2001
Location: DFW/PHL
Programs: US CP, UA *G; SPG Plat, Hilton Gold; Natl Exec, Hertz PC
Posts: 623
You'll be fine. I've been doing this for the past 3 years to use the remaining one-two free coupons.
https://www.flyertalk.com/forum/29888643-post829.html
https://www.flyertalk.com/forum/29888643-post829.html
Jun 17, 2019, 4:52 pm
#1024
Join Date: Sep 2013
Location: SFO/DTW
Programs: DL PM 0.5MM, Hyatt Globalist, HHonors Gold, SPG Plat, Marriott Gold, Avis PC, National EE, Hertz PC
Posts: 1,988
As I said, I picked up on 6/13 and returned on 6/16 and it DID NOT WORK FOR ME THIS YEAR. I have the reservation but no printed contract (I didn't even know that was an option?) and the location and customer service were adamant that the car had to be returned by the expiration date. Maybe something changed this year or it is YMMV, but I will not try nor recommend taking the risk in the future. I will try customer service again, but this is definitely more hassle than it's worth.
Jun 17, 2019, 6:31 pm
#1026
Join Date: Sep 2018
Posts: 561
As I said, I picked up on 6/13 and returned on 6/16 and it DID NOT WORK FOR ME THIS YEAR. I have the reservation but no printed contract (I didn't even know that was an option?) and the location and customer service were adamant that the car had to be returned by the expiration date. Maybe something changed this year or it is YMMV, but I will not try nor recommend taking the risk in the future. I will try customer service again, but this is definitely more hassle than it's worth.
May I ask what time (and time zone) on 6/13 did you pick up? Looks like that might be the crucial issue here.
Jun 17, 2019, 6:52 pm
#1027
Join Date: Mar 2005
Location: YVR
Programs: AC SE, HH Gold, Marriott Titanium, National EE, Sixt Platinum, Hertz PC, AVIS PC
Posts: 1,909
I had the same problem with a one day rental I started on 06/13 at YVR. On return, I was charged the full amount. I picked up at 7:05pm pacific. The coupon showed expired in their system, but when I showed them my reservation with the coupon applied they had no problem adjusting it.
Ron.
Ron.
Jun 17, 2019, 8:23 pm
#1028
Join Date: Mar 2001
Location: DFW/PHL
Programs: US CP, UA *G; SPG Plat, Hilton Gold; Natl Exec, Hertz PC
Posts: 623
ezak , the fact that you resolved it with an agent at checkout probably means you're in the clear.
Jun 17, 2019, 8:34 pm
#1029
Join Date: Sep 2018
Posts: 561
11:15 CT. I had rebooked to an earlier flight but it was delayed an hour. But newfbc picking up at 7:05 PT should've been well before the expiration date in any US time zone. Maybe they are using UTC? I've talked with 3 agents and 2 "managers", on and off-shore support, and was only able to get one "courtesy" free day despite the reservation clearly showing 3 free days applied. Someone probably notated it in my record so I don't think I'm getting anything further from National.
ezak , the fact that you resolved it with an agent at checkout probably means you're in the clear.
ezak , the fact that you resolved it with an agent at checkout probably means you're in the clear.
Just so that we have more clarity for people in similar situations next year: anyone picked up before (but not on) 6/13 and returned after 6/13 using coupons? I wonder if these rentals have issues as well.
Jun 18, 2019, 6:00 pm
#1030
Join Date: Jan 2002
Location: Vancouver, BC, Canada
Posts: 5,075
Same issue: tried picking up at a non-Aisle location on 6/13 at 5:30pm Pacific. Counter agents said they couldn't apply the coupon as system said it had expired.
Customer Service said the same thing: that the return had to be by 6/13 for the coupon to be valid. Was given a free day to resolve the issue.
Customer Service said the same thing: that the return had to be by 6/13 for the coupon to be valid. Was given a free day to resolve the issue.
Jun 18, 2019, 11:56 pm
#1031
Join Date: Oct 2016
Posts: 3,703
Same issue: tried picking up at a non-Aisle location on 6/13 at 5:30pm Pacific. Counter agents said they couldn't apply the coupon as system said it had expired.
Customer Service said the same thing: that the return had to be by 6/13 for the coupon to be valid. Was given a free day to resolve the issue.
Customer Service said the same thing: that the return had to be by 6/13 for the coupon to be valid. Was given a free day to resolve the issue.
Jun 19, 2019, 12:35 am
#1032
Join Date: Sep 2018
Posts: 561
Reporting back: my return today (6/18) went smoothly as apparently the agent at pick-up already adjusted the rate manually, even though the coupons showed as expired.
For future years, I'd probably advise returning the car before coupons expire, since whether National honors them is high YMMV otherwise.
Also I do wish the promotion website is more clear on this issue. Right now, neither the T&C or the FAQ specify if car needs to be picked up before coupon expiration.
For future years, I'd probably advise returning the car before coupons expire, since whether National honors them is high YMMV otherwise.
Also I do wish the promotion website is more clear on this issue. Right now, neither the T&C or the FAQ specify if car needs to be picked up before coupon expiration.
Jun 19, 2019, 5:17 am
#1033
Join Date: Mar 2001
Location: DFW/PHL
Programs: US CP, UA *G; SPG Plat, Hilton Gold; Natl Exec, Hertz PC
Posts: 623
Reporting back: my return today (6/18) went smoothly as apparently the agent at pick-up already adjusted the rate manually, even though the coupons showed as expired.
For future years, I'd probably advise returning the car before coupons expire, since whether National honors them is high YMMV otherwise.
Also I do wish the promotion website is more clear on this issue. Right now, neither the T&C or the FAQ specify if car needs to be picked up before coupon expiration.
For future years, I'd probably advise returning the car before coupons expire, since whether National honors them is high YMMV otherwise.
Also I do wish the promotion website is more clear on this issue. Right now, neither the T&C or the FAQ specify if car needs to be picked up before coupon expiration.
I also think National needs to fix their reservation software to allow/prevent reservations based on their rules. By the way, I can't see their FAQ any more, but the Terms & Conditions seems to suggest our interpretation. I read "rent a Compact through Fullsize car starting August 23, 2018, through June 13, 2019 " as allowing rentals that start 8/23 through rentals that start 6/13.
It's not clearly specified if multiple coupons can be used which is probably why they were only willing to credit one free day.
(Quoting the whole section for posterity although only the first paragraph is relevant. All bolding is theirs.)
Redemption of Earned Free Rental Days:
Earned Free Rental Day redemption begins for registered Members the later of August 23, 2018, or 1–2 weeks after a Member reaches 600 earned points. To redeem a Free Rental Day, visit promos.emeraldclub.com/12Free/2018 to view your Free Rental Day coupons, click redeem, and then rent a Compact through Fullsize car starting August 23, 2018, through June 13, 2019. Points and Free Rental Day coupons will expire at 11:59 p.m. on June 13, 2019 CDT.
To take advantage of this Promotion, make a reservation at least 23 hours in advance. No more than three Free Rental Days may be redeemed toward one rental of three or more days. The Free Rental Coupon cannot be combined with any other discount and cannot be applied to a previous or existing reservation. Renter and Additional Driver(s) must meet renting branch’s standard rental qualifications. Additional mandatory charges may be imposed, including, but not limited to, a customer facility charge, airport concession fee, tourism commission assessment, vehicle license recovery fee, or other government imposed taxes or fees. For more information, including an estimate of your total rental cost, visit our Internet Web site at www.nationalcar.com. Earned Free Rental Day coupons may be redeemed to cover base rate (Time and Mileage) for a rental day but does not apply to taxes, surcharges, license recoupment/air tax recovery, concession recoupment fees, airport and airport facility fees, fuel, one-way rental charge, additional driver fee, protection products, or other optional items, which are the responsibility of the renter. For rentals in the United States, please check your auto insurance policy and/or credit card agreement for rental vehicle coverage. The redemption of earned free days is limited to participating locations in the 50 United States, including the District of Columbia, as well as in Argentina, Aruba, Belize, Cayman Islands, Colombia, Costa Rica, Curaçao, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Mexico, Nicaragua, Paraguay, Peru, St. Maarten, Surinam, Tortola, Trinidad & Tobago, Uruguay, Australia, and New Zealand. We cannot accept the coupon if it has been purchased, bartered or sold for cash.
Earned Free Rental Day redemption begins for registered Members the later of August 23, 2018, or 1–2 weeks after a Member reaches 600 earned points. To redeem a Free Rental Day, visit promos.emeraldclub.com/12Free/2018 to view your Free Rental Day coupons, click redeem, and then rent a Compact through Fullsize car starting August 23, 2018, through June 13, 2019. Points and Free Rental Day coupons will expire at 11:59 p.m. on June 13, 2019 CDT.
To take advantage of this Promotion, make a reservation at least 23 hours in advance. No more than three Free Rental Days may be redeemed toward one rental of three or more days. The Free Rental Coupon cannot be combined with any other discount and cannot be applied to a previous or existing reservation. Renter and Additional Driver(s) must meet renting branch’s standard rental qualifications. Additional mandatory charges may be imposed, including, but not limited to, a customer facility charge, airport concession fee, tourism commission assessment, vehicle license recovery fee, or other government imposed taxes or fees. For more information, including an estimate of your total rental cost, visit our Internet Web site at www.nationalcar.com. Earned Free Rental Day coupons may be redeemed to cover base rate (Time and Mileage) for a rental day but does not apply to taxes, surcharges, license recoupment/air tax recovery, concession recoupment fees, airport and airport facility fees, fuel, one-way rental charge, additional driver fee, protection products, or other optional items, which are the responsibility of the renter. For rentals in the United States, please check your auto insurance policy and/or credit card agreement for rental vehicle coverage. The redemption of earned free days is limited to participating locations in the 50 United States, including the District of Columbia, as well as in Argentina, Aruba, Belize, Cayman Islands, Colombia, Costa Rica, Curaçao, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Mexico, Nicaragua, Paraguay, Peru, St. Maarten, Surinam, Tortola, Trinidad & Tobago, Uruguay, Australia, and New Zealand. We cannot accept the coupon if it has been purchased, bartered or sold for cash.