storewanderer

I think at this point with the limited staffs you are dealing with Enterprise employees and at Enterprise status means nothing and it seems to be somehow rewarded to sell upgrades at Enterprise.

National's primary customer is basically not traveling right now: the business traveler who pays more for a superior, efficient experience. Business travel is all but shut down. National is for all intents and purposes basically on "idle."

Enterprise is a little more "open" between the local business they do with auto repair shop rentals (even if auto damages are way down due to less driving/less traffic) and such.

storewanderer

The certificates appear in my portal and say "redeemed on .... date of reservation." Can you backtrack to the date of the reservation to find the code for the certificates that you should be able to re-use?

It is really feeling like they do not want to help much with anything regarding this One Two Free promotion right now... I understand them not extending the expiration of the certificates (I don't think they can afford to, need that liability off the books ASAP), but not helping with your case is somewhat confusing to me. I wonder if we will get a promotion again this season.

NationalCares

@storewanderer, we're happy to help answer your questions about your 1,2, Free promotional account. If you have coupons that were attached to a cancelled reservation they will reappear in your account within 10 business days of the cancelled reservation. You will see them available in your promotional account. Please call us at 1-800-468-3334 or you can write to [email protected]. I hope this information is helpful. Please reach out to us anytime. Take care! - Carol H. Social Monitoring National Car Rental

aww3583

Yes, you're correct. I know which coupons were redeemed with the now-cancelled reservation. No major problem, but if National's internal customer care team can see the active coupon, the website should be able to reflect that.

I'm sorry NationalCares, this is incorrect. As previously stated, I redeemed three 1-2-F coupons for a reservation that ended up being cancelled. A full month later, the coupons are still showing as redeemed and unavailable. The email Customer Care team says the coupons are active but will not be shown as available on the 1-2-F web portal.

NationalCares

aww3583 I assure you that your coupons are once again available to be redeemed within 10 business days of cancellation. Your coupon codes remain the same and are again available to be added to your next reservation. If you need assistance with this please contact one of our specialists at 1-800-468-3334 as they will be happy to assist you with making your reservation. Thank you and take care! - Carol H. Social Monitoring

aww3583

@NationalCares,

I'm not disputing the availability of the returned coupons. Your contribution in post #1248 says:

This is not the case and has been confirmed by the email customer care team. The coupons refunded from a cancelled reservation do not show as "available" in your account and there is no "REDEEM NOW" button to click on the coupon. They will continue to show as "redeemed", even though they are available for use.

s0ssos

Do you know which ones are still unused? As in, which ones are from the cancelled reservation?
You know you can just enter the code (shows up in your account, when you are looking at "my coupons earned" after "ID") as a coupon when you are booking a reservation and it works exactly the same? Just copy and paste. Done.

m907

HAHAHAHA - Did everyone miss that at the end? Fantastic trolling Carol. Phenomenal. I'm on Carol's side now.

sjpmurph01

Oh no, she's become self aware!

btonkid12345

It definitely is the reward part - the employees pocket about half the upsell amount, so it makes sense. I saw one of the employees yelling at a Manager, asking to be laid off already, claiming his former co-workers make more now without their position, than he does working; I understand that mentality and empathize, even if it comes across as unprofessional to customers.

The AI Bot signature was funny; but the exact same copy/pasted language about writing in regarding a contract etc. was used when that wasn't even what my quoted post was talking about...indeed, AI is good at self-learning, but can't help copy/pasting.

SpeedRicer

I'm seeing this now too -- have encountered it in the past where coupons from cancelled reservations still showed "Redeemed on MM/DD/YYYY" but hadn't seen it at all during this year's promotion. In fact, I cancelled a bunch of reservations for March/April/May (made in February) and all of them were showing as available several weeks ago in my account. Fast forward to today when I'm trying to rebook, and now they show the "Redeemed on MM/DD/YYY" message again with no ability to directly redeem from the list. I basically had to go into a new reservation and through trial-and-error, use each coupon code one-by-one to see if they work, since I had redeemed many of them on the same day and now I'm not sure which ones were active and which ones were not. It did eventually let me book with the returned coupons using the trial-and-error method, though.

storewanderer

Okay, I see the same thing here. My coupons that I cancelled the reservation for about 2 weeks ago now, are still showing as "redeemed." I know what date I "redeemed them" then canceled that reservation on, so it is easy enough to just use them again.

So the coupons do not reactivate as @NationalCares (***"AI BOT***) says, they still show as redeemed.

Perhaps this is an effort to make it harder for people to redeem these or to make people think they are already redeemed when they aren't?

It will be VERY Interesting to see if they even repeat this promotion this year. They should... but, who knows now.

Qwkynuf

Certainly, Hanlon's razor could not possibly apply here.

NationalCares

@storewanderer, I assure you your coupons are valid after you've cancelled your reservation. The coupons are re-activated within 10 business days. Simply log onto your promotional account to make your reservation and use the same coupon codes. We appreciate your loyalty and your business. Should you have additional questions, please feel free to reach out to us at [email protected] or by telephone to 1-800-468-3334. Take Care! - National Car Rental Bot Carol Social Monitoring Team

xienon

This is why I never cancel reservations booked with 1 2 free day, I just modify the date on the reservation to some random time in the future. That way I never have to wait for those coupons to get reactivated.