Unexpected system error on EC site
May 22, 2013, 10:02 am
#1
Original Poster
Join Date: Sep 2010
Location: Usually LAX or SFO but sometimes MIA in the winter or LCY or PVK in the summer and every now and then SIN or SGN
Programs: in ASM, APL & C++ but never Java
Posts: 159
Unexpected system error on EC site
Trying to make a reservation for LHR with my Emerald account and each time I try to select a car I get the message saying "unexpected system error". Then made a successful reservation without my Emerald number but means a counter visit at LHR (yuck).
Called National and they had no clue, but created yet another reservation, but when I try and view the new reservation I now get another error "unexpected system error (20707) Please try again! First time I've ever had an issue trying to book at LHR - Odd, anyone else seen anything like this?
Called National and they had no clue, but created yet another reservation, but when I try and view the new reservation I now get another error "unexpected system error (20707) Please try again! First time I've ever had an issue trying to book at LHR - Odd, anyone else seen anything like this?
May 22, 2013, 11:44 am
#2
Join Date: Mar 2005
Location: YVR
Programs: AC SE, HH Gold, Marriott Titanium, National EE, Sixt Platinum, Hertz PC, AVIS PC
Posts: 1,908
We've been discussing this here:
http://www.flyertalk.com/forum/natio...stions-40.html
Several of us have the same problem... I've put in an online request - haven't heard back yet.
Ron.
http://www.flyertalk.com/forum/natio...stions-40.html
Several of us have the same problem... I've put in an online request - haven't heard back yet.
Ron.
May 22, 2013, 12:52 pm
#3
Join Date: Mar 2005
Location: YVR
Programs: AC SE, HH Gold, Marriott Titanium, National EE, Sixt Platinum, Hertz PC, AVIS PC
Posts: 1,908
I did get a reply just now..
"Thank you for your email.
Thank you for taking the time to notify National of these errors that you are incurring. I have notified National's website maintenance team of these errors. Please be assured that this team will work diligently to ensure that the site is working optimally as soon as possible. I apologize for any inconvenience this may have caused.
Please contact us again with any questions or concerns.
Regards,
Jerry
Customer Service
National Rent A Car"
"Thank you for your email.
Thank you for taking the time to notify National of these errors that you are incurring. I have notified National's website maintenance team of these errors. Please be assured that this team will work diligently to ensure that the site is working optimally as soon as possible. I apologize for any inconvenience this may have caused.
Please contact us again with any questions or concerns.
Regards,
Jerry
Customer Service
National Rent A Car"
May 23, 2013, 3:34 pm
#9
Join Date: Sep 2009
Location: South Yorkshire
Programs: DL PM, National Exec, HH Dia, Sixt Plat, SPG Gold
Posts: 182
Glad it's not just me. I get this error for ANY UK booking. The work around it not to log in, or have [email protected] book it for you. The twitter folks say there are technical issues that are being fixed... stay tuned.
May 23, 2013, 5:06 pm
#10
Original Poster
Join Date: Sep 2010
Location: Usually LAX or SFO but sometimes MIA in the winter or LCY or PVK in the summer and every now and then SIN or SGN
Programs: in ASM, APL & C++ but never Java
Posts: 159
I'm still getting the run-around, this is the latest response:
"Since LHR is an International rental, your Emerald Club number will not be able to be attached to your reservation. The Emerald Club counter and aisles benefits are only located in the United States, Canada and Puerto Rico"
While there isn't an Emerald isle at LHR, there's a nice Emerald office where I'm always helped (at least the last 7 times!). Oh well, I'll find out Sunday!
"Since LHR is an International rental, your Emerald Club number will not be able to be attached to your reservation. The Emerald Club counter and aisles benefits are only located in the United States, Canada and Puerto Rico"
While there isn't an Emerald isle at LHR, there's a nice Emerald office where I'm always helped (at least the last 7 times!). Oh well, I'll find out Sunday!
May 27, 2013, 11:21 am
#14
Original Poster
Join Date: Sep 2010
Location: Usually LAX or SFO but sometimes MIA in the winter or LCY or PVK in the summer and every now and then SIN or SGN
Programs: in ASM, APL & C++ but never Java
Posts: 159
Picked up my car at LHR and all was good! Did get a really hard sell on their insurance coverage which I've never had before at any National, and it took a firm no to end it.
May 29, 2013, 2:41 am
#15
Join Date: Oct 2008
Location: YYJ
Programs: Aeroplan, Priority Club, National Exec Elite, Hertz #1 Gold, Avis First, Thrifty Bluechip
Posts: 1,924
I had this problem a few days ago but then when I went to make an actual booking at YYJ last Saturday it worked again. I also sent an e-mail and got the "we're looking into it" response.