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Can no longer access the gift cards for the Hyatt promo --

Can no longer access the gift cards for the Hyatt promo --

Old May 9, 2024, 10:28 pm
  #1  
Original Poster
 
Join Date: Apr 2006
Posts: 14
Can no longer access the gift cards for the Hyatt promo --

When I click on the link with the gift card information I get -- "sorry and error has occurred" Any idea who to contact?

Thanks
owen567 is offline  
Old May 10, 2024, 6:07 am
  #2  
 
Join Date: Dec 2000
Location: New York City
Programs: AA EXP, DL DM, SPG Plat, Hilton Gold
Posts: 2,129
Promo is over. Now book (or try to) at Hyatt.com
mizzou miles is offline  
Old May 10, 2024, 8:06 am
  #3  
skj
 
Join Date: Jul 2009
Location: IAH
Programs: UA 2MM, Hyatt Diamond, SPG Gold
Posts: 2,197
Originally Posted by mizzou miles
Promo is over. Now book (or try to) at Hyatt.com
I don't think this answers the OP's question ... If I understand it correctly, the OP is having difficulty accessing the gift cards they purchased during the promo. Unfortunately, I don't have a good answer for them. There's lots of reports of finger pointing between WoH and M&MS when issues with this promo and the gift cards have come up.

I didn't buy any gift cards so I can't check this personally, but have you logged into the original promo site Mr & Mrs Smith Gift Cards (redeam.com) ?
skj is offline  
Old May 10, 2024, 9:30 am
  #4  
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Join Date: Apr 2006
Posts: 14
Yes, this is the error --

Sorry, an error occurred while processing your request.

owen567 is offline  
Old May 10, 2024, 9:49 am
  #5  
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Join Date: Apr 2006
Posts: 14
I used chat...I guess there is a ticket open. If that doesn't work I can dispute the credit card charge I guess....
owen567 is offline  
Old May 10, 2024, 9:43 pm
  #6  
Original Poster
 
Join Date: Apr 2006
Posts: 14
So I asked the question, who can I call the redeem the gift cards I do not have access to. Hyatt says call Mr. and Mrs. Smith. Mr. and Ms. Smith redirect to Hyatt. Is no one else having this problem?
owen567 is offline  
Old May 11, 2024, 7:41 am
  #7  
 
Join Date: Mar 2017
Programs: UA GS, Hyatt LT G, Marriott LT T
Posts: 275
Originally Posted by owen567
When I click on the link with the gift card information I get -- "sorry and error has occurred" Any idea who to contact?

Thanks

Use chat option or call MM smith agent and let them book for you and give them your gift card code to pay for the reservation.
willliamjia is offline  
Old May 11, 2024, 8:53 am
  #8  
skj
 
Join Date: Jul 2009
Location: IAH
Programs: UA 2MM, Hyatt Diamond, SPG Gold
Posts: 2,197
Originally Posted by willliamjia
Use chat option or call MM smith agent and let them book for you and give them your gift card code to pay for the reservation.
It sounds to me that the OP is unable to access the gift card(s) they purchased, so they don't have any code to redeem.
skj is offline  
Old May 11, 2024, 5:27 pm
  #9  
 
Join Date: Aug 2008
Location: Colorado
Programs: Hilton Gold , Hyatt Globalist, United Gold
Posts: 138
Originally Posted by owen567
So I asked the question, who can I call the redeem the gift cards I do not have access to. Hyatt says call Mr. and Mrs. Smith. Mr. and Ms. Smith redirect to Hyatt. Is no one else having this problem?
The code you need is in the email confirming your purchase. You don't need to click "Click here to download your e-card". Right above that you'll have a thing that says "Voucher Code:" with a # after it. For me they all started with WOH. That # is all I had to give to the MMS travel agent to book.

That being said, even though I've already redeemed my gift cards, I did click the link and it still worked (albight showing a value of USD0). The one that errored out for me was when i clicked the blue "Gift Cards" on the top right. But that shouldn't matter since all you need is the Voucher code.
Drek82 is offline  

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