What is going on with ATT email service?
 

Sorry to start a thread on ATT here but was relevant as it relates to DL skymiles bonus...Just read the reply to my email from one ATT service reps...does it make sense?
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my email -
Message: This is the 4th email regarding the DELTA SKYMILES bonus
and miles for each month. I still haven't received my 5000 bonus miles
and nor the 5 miles / $1 i spent on ATT calls. I had enrolled in this offer in Oct 2002 and my skymiles no is 22********.
Please let me know whats happening.
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response i got today was
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Thank you for contacting AT&T Online Customer Service.

In response to your enquiry regarding the Delta Sky Miles bonus
program,
I would like to inform you that you can enroll in the bonus program by
calling us at 1-888-359-2881.

You are a valued customer and we appreciate your business. Please do
not reply to this e-mail. If you need further assistance, please
contact us at:

http://www.flyertalk.com/forum/mad.gif http://www.flyertalk.com/forum/mad.gif

debo nair,

Phone AT&T at 1-800-354-8800. You have to hit the # key and then enter your home # but when they get to the next question hit the 0 key and you will be transferred to an operator. I just did this because I have been waiting since Sept. for my SkyMiles to post. The guy told me an acct. had never been set up for me!!! He took my SkyMiles #, talked to a supervisor, and said everything was now OK and my miles should start posting in 30 to 45 days. I will get retroactive miles plus the 5000.

So, don't screw around with emails-call them. What a bunch of crooks, eh?

Phil

[This message has been edited by philemer (edited 12-07-2002).]

My apologies if I misinterpreted the intent of the thread, but their is an active topic here on "MilesBuzz" that seems to be related:

http://www.flyertalk.com/forum/Forum1/HTML/007975.html

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Craig6z
Buzz & United Moderator
[email protected]