Originally Posted by JonNYC

...I feel the access to the info that expertflyer.com currently provides is extremely beneficial to BOTH AA and some of it's most loyal customers. IMHO, there's no question about that...

Originally Posted by Horizons

This is a very interesting thread -- first I'd ever heard of ExpertFlyer. I've just spent about half an hour poking around FT looking for any thread that introduces EF or discusses how to use it. So far, no luck.

Can anyone point me to where on FT to read up to get up to speed on ExpertFlyer? A PM is fine, so as not to continue off-topic. Thanks!

Originally Posted by HNL

October 17, 2005

Dear Mr. HNL:

..... We want to ensure all American Airlines information represents our product accurately and competitively and utilizes our customers' information with care.

Originally Posted by HNL

Has anyone receive a response from AA on this. I saw the non-specific response that another person posted earlier. I'm interested in additional responses.

Frankly I'm stunned that I have gone 8 days since sending my e-mail to AA without hearing a word, aside from the auto reply that is sent when the message is received.

That said I really do appreciate that I have not received the off topic form letter. I am assuming that AA is considering the situation carefully. I do look forward to a timely response, as the clock on my original letter is still ticking, and as an EXP I do expect a response.

Originally Posted by AA Flyer

Just wondering....

How many of you (us) are actually writing?

Originally Posted by pdb

To Our Subscribers:


We need your help.

In our effort to expand our service offering and better serve the frequent flyers of the major airlines and alliances, we need your help in expressing to your favorite airline(s) the value and importance you place in ExpertFlyer in helping you to manage your air travel. We know ExpertFlyer plays a unique role especially as it relates to seeing comprehensive fares and upgrade and award inventory.

Throughout ExpertFlyer's development and until now we have tried with very limited success to reach out to the airline Sales and Frequent Flyer departments to seek their permission to access certain flight inventory, resolve questions and issues that you have brought to our attention when using ExpertFlyer and explore ways with the airlines to better represent them and provide more information to you. As you know, we do not sell tickets and encourage you to purchase your airline tickets from the airlines directly or whatever source best suits your needs.

However, it has come to our attention that even today some airlines view us on an adversarial basis. Frankly, we find this quite puzzling. Ultimately, this poses a threat to our ability to continue to access certain information that we know you value and prevent us from providing additional services to you. We are under no illusions about the historical nature of the airline industry and its concern about openness of fares and inventories. But on balance, we strongly believe that ExpertFlyer provides a unique and valuable augmentation to their services by reducing their internal workload and providing their best customers with information in a clear and concise manner rarely, if ever, found on their own web sites. In short, our subscribers are the airlines' best and most valuable customers to whom ExpertFlyer strengthens that relationship by improving visibility of the airlines' own fare-based and award seats to their Elite customers.

How can you help us?

We urge you to contact the Frequent Flyer program's Customer Relations department of your choice by email or phone using the contact information associated with your status. Email is preferred as this gives them something to internally circulate and respond to. And, if you receive any responses, we would appreciate it if you can share them with us so we can get a better understanding of their reaction.

If you don't know whom to contact, below are the email address links and phone numbers of the Customer Service and Frequent Flyer program departments of the major alliance carriers. We would like you to call or email them and let them know the value you have found in ExpertFlyer in helping you to travel with them and to get the most out of their frequent flyer program both in accumulating and, where available, redeeming miles. Some suggested topics you may want to include:

* The value in having complete fare visibility to let you decide the best value for your specific travel requirements.
* The value in being able to know exactly what flights are available for mileage awards and upgrades in a clear and timely manner on those airlines that have made it available.
* The desire to see award and upgrade inventory on those airlines that have not made it available to you through ExpertFlyer.
* The value to you in saving you time and getting the information you need in planning your travel.
* The increased likelihood of traveling on a specific airline where award, upgrade, fare and route information is transparently available.
* The suggestion that they consider actively engaging in dialogue with ExpertFlyer to develop ways to enhance your travel experience and relationship with that airline to everyone's benefit.

At ExpertFlyer we appreciate your continued patronage. We are always working to improve your experience and expand the value of ExpertFlyer for you. Thank you for helping us with this effort.

Sincerely,
The ExpertFlyer Team


American Airlines
AAdvantage Customer Service
http://www.aa.com/apps/utility/contactAA/EmailACS.jhtml
Phone: 1-800-421-0600
Customer Relations:
http://www.aa.com/apps/utility/conta...elations.jhtml

British Airways
Customer Relations:
http://generic-uk-questions.custhelp...w_question.php
Phone: 0870 850 9 850 (from the UK)

Cathay Pacific
Customer Relations:
http://www.cathaypacific.com/intl/co...ns/0,,,00.html
Phone: (852) 2747-5563 (English), (852) 2747-5579 (Chinese)

Continental Airlines
OnePass Customer Service:
[email protected]
Phone: 1-713-952-1630
Customer Relations:
https://www.continental.com/contact/...stomercare.asp
Phone: 1-800-WE-CARE2 (1-800-932-2732)

Delta Airlines
SkyMiles Customer Service:
http://www.delta.com/emailus/servlet/EmailUs?cmd=go
Fax: 1-404-773-1945
Customer Relations:
http://www.delta.com/emailus/servlet/EmailUs?cmd=go
Phone: 1-404-715-2600

Lufthansa
Miles & More Customer Relations:
http://www.lufthansa.com/online/port...lufthansa?l=en
Fax: + 49 - (0)1805 - 838005

Northwest Airlines
Customer Relations:
https://www.nwa.com/talk/ttu.html
WorldPerks Phone: 1-800-447-3757

Singapore Airlines
KrisFlyer Customer Relations:
Phone: 1800 7898 188 (Singapore) Fax: (65) 6534 2809

United Airlines
Mileage Plus:
http://www.united.com/page/specialpa...Title=email+MP
Phone: 1-800-421-4655
Customer Relations:
http://www.united.com/page/specialpa...omer+relations
Phone: 1-877-228-1327

US Airways
Dividend Miles Customer Service:
[email protected]
Phone: 1-800-428-4322
Customer Relations:
http://www.usairways.com/customers/c...meraffairs.htm
Phone: 1-866-523-5333

Originally Posted by TIGA31328

Well, I have never used Expert Flyer, I just checked their site, their "Subscribe" service, which isn't free. So...I could certainly understand that if airlines didn't comfy up to them, they are making money off information they 'apparently' mine from the airlines and other sources. They may be a good source, but they "are" in it for the money, and, as such, are a commercial entity. It wouldn't shock me that airlines wouldn't want to share their data that freely, especially, if it allows their customers to make better use of upgrades and miles usage. :/

Patrick