When did you do this? I belong to the President's Club but don't remember seeing this offered.

Thanks for the warning. This is probably the more reason that points.com might lose a lot of customers ...

Oh well, in any case I think it should be easy enough to open new CX Asia Miles and Ebay accounts to match with a new points.com account ... as the only thing I need is to transfer Ebay anythingpoints into CX Asia Miles

It's still available if I am not mistaken. www.points.com/fpc and enter your President's Club number.

FYI - the ebay anything points >> points.com logjam seems to have been broken.

happy asiamiles transferring!

Of course, you can always "disassociate" your FF acct from a previous points.com account and then "reassociate" it with the new one. I had to do this when I opened a second points.com account with the eBay AP/AA double miles deal. Of, course, I had to call to find out what was wrong as I had forgotten about the previous points.com acct.

rbAA, if they allowed you to do this, it is 100% contrary to how they treated me. I FLAT OUT CANCELLED my old account, and they would still not allow me to associate the AsiaMiles account associated that old, now nonexistant point.com account with a new one. This was about 4 months ago. I took it through the third level of management.

here's some uper level management fer ya!
 

i may be pushing it but I think i am kinda right when I suggest that rbAA knows all to well that Points.com's treatment of customers and their point-bearing accounts is completely subjective and sometimes purely based on luck. I think that with Points.com, if you get something you set out to get through them--no matter what it is, you were lucky. If you did not, it can be a long and windy road. Oh sure, a simple transfer here or there may post as planned but higher order stuff like what you were trying to to could get lost in the cogs big time, that's for sure! (it shouldn't but it can and it does)

So for those for whom it works out nicely, I say congrats. Make it work fer ya, keep going, and enjoy your ride. But for anyone who is stuck in the sidelines, waiting for something to post beyond the normal 4-6-8-10 week waiting period, concerned about an issue that has yet to be long since resolved, and now thinking that all other people surely think your issue must be user error, I give you this contact below. He is the man on top systems-wise:

[email protected]

Nice guy actually--pretty receptive all in all, and an old software guru at heart (so he claims in similar words)...

There had been one FTer who shared my tenacity and found all the investors and boardmember's names, and also got more info on the corporate structure after some serious digging. I emailed with Mr. Glass and he eventually helped do the final clean up and compensation for all those people suffering missing miles from last year's Ebay Anything Points/AA/Points.com promo debacle.

To give you an idea of how long it took to finally resolve everything--even when dealing with top men, the last time I emailed with his was in February and I consider my dealings with Points.com to be completed in terms of my having any old or current problems with them. They eventually came thru for me and I did participate in a couple more small things using my existing account, so technically speaking, everything works now for me.

however, in my opinion, everything still takes way too long to post, and for that reason, as said in an earlier post in here, I will just let my account fizzle, and will not renew it again. I have no use for it's inherent hassles and relatively high fee structures. They are still the only company that does transfers and so business-wise, they nailed this market. I suggested in other threads that someone somehow make a newer version of Points.com and even appealed to Randy for this sort of thing, but I am only one man who is customer-savvy, not business minded. I am not on the war path to oust Points.com anymore but I tell you this: We will be in trouble should they continue to grow, because in my opinion, they still seem to waver and falter on a few major things concerning points postings and the like. This can be a big issue for anyone relying on them to convert something that makes or breaks a family vacation or something. Sounds trivial to some, maybe, but if you do use the service, please do not use it to plan travel! Use it just to pick up a few miles here and there in a growing account that is not yet being considered for award redemption by you or your loved ones.

Although Mr Glass helped me out and promised to look into issues that started problems in that big promo last year, things still run along with many holes for your points to get lost in. And now, the fees are going up, so you get to pay more for that level of service to continue.

They also power Mile Point, which, though two family members are currently receiving magazines from mile use set up in that system months ago, the miles fail to be properly deducted from people's accounts and the Points.com software that powers that service is pretty flaky in the opinions of many in the know. We are unable to get answers from them or Points.com on this issue and to me, such ineptness is inexcusable. To allow it is bad on all of our parts, I think. We should even eduscte the masses on this! I would not use the service if I were new to all things Points & miles!

Well, I have said my piece--again. Good luck w/ Mr Glass--that is, if he doesn’t take a few vactaions like the manager, Lissa Romano did 3 times during last year’s EAP/AA promo problem...

;)MM
-Customer Deight.

Agreed! What a pain points.com is. The only time it is worht having an account is when there is a loophole they were too stupid to catch. Then it's six months of waiting for points to post when they decide they don't want to honour deals they offered through their site.

Btw, I recently 'won' a sweepstakes with points.com for a week vacation at Intrawest. Also a scam imho. Sounds more like a week of promotional video hell, if you can even book anything at all using the coupon they give you.

http://www.points.com/unavailable.html

The site's down 'til Monday...we'll see what "great ways to manage our miles" await us in a few days.

Points.com has been planning this change for about six months now. They've hired a PR firm (I think - it might be an advertising firm). This is from a press release:

"The new Web site will include broader consumer offerings, and present each consumer with a comprehensive personalized view of their entire reward program universe. New management tools, such as Join, Earn and Buy, will help consumers realize more value from their favorite reward programs, to help them "Get More Rewards, Faster(TM)". These tools will also add additional revenue streams for the Company. The system will be driven by an ATG Marketing Enterprise System that will use the consumer's unique reward program, reward goals and point balance mix to suggest ways to use the Join, Earn, Buy and Swap tools most effectively."

I am cautiously optimistic. Will you all want to manage your points in this new portal?

Thanks.

The new site seems to be up and running.

I have been using Points.com to transfer eBay Anything Points to AA and Asiamiles and last week renewed my membership.

Here are the new fees:

Membership Billing Structure

You can change your membership billing structure by selecting one of the options below, and then click on "Save Changes".
Current Status
You are currently not being billed.

6 month Membership (continuous service)
$9.95 per month billed in one payment of $59.70


3 month Membership (continuous service)
$14.95 per month billed in one payment of $44.85


1 month Trial
$19.95 per month

I drained my ebay anything points account out of fear of new "enhanced exchange rates," and now it doesn't seem like you can look at the exchange rates unless you're conducting an actual swap.

Can someone conduct a dummy swap from ebay anything points to asiamiles to see if the rate remains the same?

It appears to me that the EBAP>AsiaMiles ratio is intact.

Thanks. :)

Wow -- from $20/yr to $10/month! :eek:

Glad I signed up for a free year and then extended it for a year for $20 and eBay points last summer...