Greenpoints backpedals
 

I got this note from Greenpoints this afternoon:

Dear S&H greenpoints.com member,

We are hoping you will accept our sincere apologies for the recent change we
made to our points value system. Your feedback is very important to us, and
to that end, effective immediately - we are reversing our points back to
their original redemption levels.

Please again accept our apologies for any inconvenience this may have caused
you, and know that your points will be assigned accordingly. If you have
redeemed points for a higher valued certificate in the last few days, we
will be happy to credit you for the difference.

If you have any immediate needs, please email our Customer Care Center at
[email protected] or call our toll free number 1-800-435-5674
for assistance.

Thank you for your patience and cooperation in advance.


Janice, Customer Care
[email protected]

I just checked and the point levels are back to 2500 for the mileage certificates. Great job folks.

POWER TO THE CONSUMER!!!!!!!! WHEN WE TALK CORPORATIONS BETTER LISTEN!!!!!!

I would like to thank ALL FT members who VOICED concerns on the increase to S&H Greenpoint.com.

Regards,

Mike

http://www.flyertalk.com/forum/smile.gif http://www.flyertalk.com/forum/wink.gif Great news! http://www.flyertalk.com/forum/biggrin.gif

The only thing I'd like to add is to those of you who have friends who registered multiple times to get mutliple awards ... please encourage your friends to stop so they don't ruin a good opportunity like this for everyone by abusing it. I would certainly appreciate that, and I'm sure many other folks here would too. Thank you.

Excellent news! I am glad I called and wrote to them and I am sure a lot of us did!
I admit this leaves a bad taste in my mouth, in so far as "can they be trusted" so I personally will proceed cautiously. I honestly would be afraid to make large purchases for fear of the points I was counting on in good faith would not be worth what I was promised they would be. Just my opinion. Clickrewards and Ebates still have my loyalty as they have never pulled a stunt like this that I am aware of.

Beckles I agree wholeheartedly!
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Earn money back for shopping online -- http://www.ebates.com/index.jhtml?referrer=keithnj973

[This message has been edited by keithnj973 (edited 05-25-2000).]

http://www.flyertalk.com/forum/cool.gif

Great job everybody! It's too bad we had to go through this, but we learn from our experiences. I just ordered my certs and won't be clicking through Greenpoints anytime soon.

Interesting - I never received any response from either Greenpoints or BUY.COM. I'm glad this was a group effort. You're a great bunch of people.

[This message has been edited by Papollo (edited 05-25-2000).]

[This message has been edited by Papollo (edited 05-25-2000).]

I received the same exact email re: reversion to the original points. Now its time to redeem them! Inmediatamente!

Greenpoints also sent me the same apologetic email! I must say that I am impressed that they took such quick action to redeem themselves in our eyes. It's not often that companies will listen to the consumer, THAT quickly! I cashed in 15,000 points pronto! I'll shop them again! http://www.flyertalk.com/forum/smile.gif

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I got the same e-mail in response to my e-mail to them. I e-mailed them back with:

YOU GUYS ARE GREAT!! I am impressed with responsiveness. I will continue
to order things through your web-site. You have shown yourselves to be a
class act company.

Positive reinforcement!



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DtG

Wow! I'm thrilled and impressed.

I too wrote to Greenpoints yesterday and received the same reply everyone else did.

I must say I am pleased with their decision. To be a good corporate citizen is to recgonize when me make a mistake and to fix it. Greenpoints has done just that. For some of us to say that we will never use them again does nothing to reinforce a companies decision to respond positively to customer feedback. We complained, they listened. Did we all abandon our airlines when they made changes to their programs we did not like?

TW

PS I think all of us should now take the time and thank Greenpoints. This will give them a warm fuzzy, like them know we appreciate their change of heart, let them know there is a lot of us out here and help them to really think, before they change the rules mid game.

Well, you've convinced me. I'll buy my two new machines via Greenpoints. I'm still mad they put us throught this, and my grandmother's advice from way back "First time shame on you, Second time shame on me" is ringing in my ears, but I'll take the chance that Greenpoints won't change the rules on us again.

http://www.flyertalk.com/forum/smile.gif

With advance notice, I can't really complain about changing rules. As long as members/customers have enough time to react and make informed decisions on what to do with reward points earned.

TW

Right, Tolarian Wind. I agree - I have no complaint about rule changes as long as I am informed the changes are coming. I hope this was a bad business decision only, and that they won't repeat it.