If there was a restriction of a $1000 purchase limit in a 7 day period, it was not stated. I never read anything on their web site about it. I never used any name or address other than my own, but received the letter from them. So I did not exploit any loophole or do anything wrong. If Chase makes an offer on their web site, they should expect people to avail the offer. If the offer is a money loser for them, then they should not offer it.

As I said earlier I am almost 2K miles ahead, and do not have any bad feelings towards Chase, other than they are selectively targeting people and excluding them from an offer on their web site.

I feel that Chase is a little like managed care in the health care industry. You have a benefit, but they want to deny you getting it. No fictitious names were used. Just because four independent people live in the same building should not deny their right to purchase whatever is being sold. Each had their own phone number and credit card. Their only crime was to have the same street address. Heaven forbid that roommates would want to make this purchase. I have not cashed in any of the travelers checks and plan to use them for my vacation in one week - what isn't used will then be cashed in. I would have considered doing business with Chase - which I believe is the point of their web-site to expand beyond NYC, but this and visiting the recommended website ChaseSucks has convinced me that it has VERY poor management. Yuck

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DtG

I have waited all day and still no one posts that they spoke with Ms. Beata Bialecka on Tuesday? The suspense is killing me. http://www.flyertalk.com/forum/wink.gif I haven't been personally involved, but this has been one of the more interesting threads of late. Anyone try to call her?

david

Wouldn't it be a hoot if they told us that Ms Beata Biakecla...who as someone suggested is probably not a real name....is no longer employed by Chase because of her "overzealous" or "insensitive" letter?

"Deep Bank" assures me that Ms. Bialecka really does exist.

I spoke with Beata this morning briefly and she was supposed to get back to me later in the day but never did after she could review my file; I never did anything but order travelers cheques using another bank's credit cards; no phony names, apartment numbers, etc. But I still received "the letter" yesterday. If they cross-referenced addresses with Chase accounts, they'd have easily seen that I have 3 accounts with Chase and have been doing business with them close to 20 years now..

The gist of our brief conversation was that they were dumping customers because of Chase's perceived fraud problems with anyone who apparently ordered more than one travelers cheque order. She claimed that they were calling all customers to say an order was not being shipped or they were being dumped because of suspected fraud but I received no call, and there was no fraud.

I'll post what happens when I do finally hear back from her. I expect to be reinstated since I'm a long-time Chase customer and there is no fraud going on here; or I will cancel my Chase accounts..

I spoke with Beata this morning briefly and she was supposed to get back to me later in the day but never did after she could review my file; I never did anything but order travelers cheques using another bank's credit cards; no phony names, apartment numbers, etc. But I still received "the letter" yesterday. If they cross-referenced addresses with Chase accounts, they'd have easily seen that I have 3 accounts with Chase and have been doing business with them close to 20 years now..

The gist of our brief conversation was that they were dumping customers because of Chase's perceived fraud problems with anyone who apparently ordered more than one travelers cheque order. She claimed that they were calling all customers to say an order was not being shipped or they were being dumped because of suspected fraud but I received no call, and there was no fraud.

I'll post what happens when I do finally hear back from her. I expect to be reinstated since I'm a long-time Chase customer and there is no fraud going on here; or I will cancel my Chase accounts..

I spoke with Beata this morning briefly and she was supposed to get back to me later in the day but never did after she could review my file; I never did anything but order travelers cheques using another bank's credit cards; no phony names, apartment numbers, etc. But I still received "the letter" yesterday. If they cross-referenced addresses with Chase accounts, they'd have easily seen that I have 3 accounts with Chase and have been doing business with them close to 20 years now..

The gist of our brief conversation was that they were dumping customers because of Chase's perceived fraud problems with anyone who apparently ordered more than one travelers cheque order. She claimed that they were calling all customers to say an order was not being shipped or they were being dumped because of suspected fraud but I received no call, and there was no fraud.

I'll post what happens when I do finally hear back from her. I expect to be reinstated since I'm a long-time Chase customer and there is no fraud going on here; or I will cancel my Chase accounts..

I'm not surprised that Beata has not gotten back to you yet. I'm guessing that she has had a busy couple of days.

You guys are all a bunch of cheaters trying to steal money from my employer. Why are you picking on me? This kind of thing never happened when I worked for the Registry of Motor Vehicles. I think I'm going to send you all another rude letter tomorrow.
Beata

http://www.flyertalk.com/forum/smile.gif This topic is better than fine in-flight cusine http://www.flyertalk.com/forum/smile.gif I can't say how much I have enjoyed this http://www.flyertalk.com/forum/smile.gif

I just do not know... this should definitly make inflight entertainment.... could show the rest of the world how freaky we are about miles.. we are addicts being pushed by our "airline and partner" pushers...
HELP ME http://www.flyertalk.com/forum/smile.gif

LOL! Keep the fun coming... so much fun.

Sorry if I gave the wrong impression, but I was not trying to say that "Beata Bialecka" was a made-up name. I was just relaying what I thought was an interesting tidbit about the mail-order company that I worked for, not supsicions about Chase.

I am sitting here laughing my head off trying to decide which of my FT friends was clever enough to reinvent her/himself as Beata the Poster Girl.

The wonderful thing is that there are so many of you with whacky and wonderful enough humor to have done so. http://www.flyertalk.com/forum/smile.gif No wonder I keep coming back.

My six sense tells me that the whole story can't be explained by what's happening here. I believe that Chase is practically shutting down its currency to go program due to massive CC fraud. It's probably a CC scheme being investigated right now. IMHO.

http://www.flyertalk.com/forum/smile.gif

Sergio. Would you like to come work in my Department? You would fit right in. As for the rest of you....just TRY and balance your checkbooks this month.
Beata

Here's the bottom line on this (from my second conversation with Beata): Chase doesn't want customers who order more than once or twice a year. Ordering once a month may be allowed but more than that will set off their alarm and you will be told to go elsewhere, buh-bye. Her advice...if you need to order more than infrequently (which in Chase-speak, is once or twice a year), go elsewhere or you'll get "the letter." If you're a longtime Chase customer, they'll cut you a little slack..(maybe they got tired of the multiple names, apartment numbers, etc. that some tried to pull over on them..)

George, Thanks for relaying the results of your conversation with VP Beata. I was lucky enough to get four orders in before getting the infamous letter. It seems obvious that if Chase wants to limit orders, they would have mentioned it on their website. Sending curt letters without explanations is not a good way to win friends and influence people. And if we keep trying to order checks following the instructions on the offer, what would Beata's next step be? Would we get a letter from her boss. Would a nasty phone call be next? It is scarey to think of all the things Beata may have in store for those who try to do business as advertised.

[This message has been edited by Lurch (edited 12-16-1999).]

I don't get it. The website says "every 7 days". If they were only going to allow you to use their service once or twice a year then they should say so. The numerous times I've spoken to customer service reps, I was told over and over that you can only buy them every 7 days. Is is 7 days or is it every 365 days. I would say there is a difference. I am thinking Chase does not need new customers. It will be a cool day in ---- before I'm one.

So what is Beata"s direct phone number?

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DtG

(212)622-1962

Try ordering some small amount of foreign
curency plus TC. Since I am flying abroad in Jan and Feb I can use the currancy as well as the TC. I do this once a week for myself and my wife and so far no Chase letter.

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I spoke to Beata (she is a real person) and there were apologies. The claim is that they saw this as something people would do no more than 5 times a year. She apologized for the tone of the letter and that had they not been so flooded we all would have gotten phone calls clarifying the legitimacy of the orders. I asked if I could order in the begining of the year when I flew to the Caribean. She was non-commital - maybe after a couple of months. So there may be hope that we are not black-balled forever. I told that she underestimated the frequency with which many people travel and that we don't want foreign currency which would have to be changed again if we don't use. So, I think each and every one of you should call Beata and tell your own story instead of thinking YOU did something terribly wrong. I believe that they plan to change the web-site after they are sure that they don't have any Y2K problems.

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DtG

After screwing around last week trying to place an order (website kept insisting that my order was for under $100 after I picked totals of $1000, $900, $950, etc.) I gave up and tried again yesterday. With a $1000 order, it only gave the pickup at Chase branch option so I bumped it back to $950 and it took OK..
This was my first order since getting "the letter" and after my two conversations with Beata in which she told me I'd be reinstated. I did receive it this morning so she either took care of things or my order slipped through the cracks and was shipped. I'll wait 2 weeks to do another..

Got my third order today,each time was for 950.I deem it best to let at least 7 bus. days pass before reordering and at times 2 weeks.As of yet no letter,I even called to cancel an order when I remembered not enough time past. AS OF YOU WHO ARE THINKING OF BUYING FOREIGN CURRENCY THINK AGAIN I GOT QUOTES AND FOR ENGLAND IT WOULD COST $10 PER 100 pounds WHILE A WITHDRAWL FROM AN ATM WOULD COST 60 cents FOR THE SAME AMOUNT OR UP TO $400 U.S. WORTH OF ENGLISH MONEY.SO I DONT SEE THE REASON FOR BUYING ANYTHING!!OTHER THAN U.S. TC's.

The letter is toned down now. Mine, dated 12/15 just said they reviewed my account and cannot continue to do business with me (after 2 uses). What upsets me is they do not email me and let me know right away. I was in SAT a week ago so ordered some TC to pick up at the Branch there. The Branch had no idea of the program (and obviously did not have my TCs).

Maybe I will try again next week -- can't hurt.

Happy New Years Everyone!!! Just curious...can we use another address with Chase when we order? Ive had two orders go through no problem. I used my normal Advantage card and my home address...now thanks to this board I have a Click Citi card. Near by me is a Mail Boxes Etc....I have done business there and talked to the owner...he will gladly hold the overnighter for me..so my thinking is order once or twice a month for my home, then use my click Citi card for the Mail Boxes Etc address, double the miles every month..but before I do this anyone have any comments on this? I will use the street address and bypass the PO requirements in the Chase AD. Or I could even change my Click Citi address to that of the Mail Boxes Etc ...pick up my bill once a month....im there at least once a week...Any thoughts??

Can anyone help me,I was using a c.c. that I just cancelled out-I was hoping to use CITI-AA but from reading the booklet I just got with the card it seems they consider it a cash advance and at 3%.Did anyone use a CITI-AA master card or a click card and if so were you charged as a cash-adv??? Gonna wait a couple of more weeks before reordering won't need them till then but at 3% I'll forgo it or use a card that gives me something for it but not miles.

I used my Click Citi AAdvantage card twice and was charged as a purchase both times, and I got the double miles !

After five successful orders (all with my citiclick), I got chased today. I ordered yesterday and this evening some guy called (I did not bother to note his name) to tell me my order was not going to be filled. Yada yada. They wanted the foreign currency sales and the US dollars were not supposed to be their main product. I knew the score here from the board and did not feel like giving him more than my two cents. I'll take the miles I got and leave it at that.

[This message has been edited by Comicwoman (edited 01-05-2000).]

dudman- The address you use must match the billing address of your credit card. An address verification check will be done based on the information you enter; and if it comes back as not matched, the transaction will likely be denied (it is the merchan'ts option).

So if you are going to try and use the MBE, you would need to change the address of another card you have to that address.

Cheers,

'toad

Perhaps this should be a new thread called "hope...after THE letter from Chase" After getting the letter, and after talking with Beata, several weeks have passed I thought I would try and see if I have been removed from the blackball list. My $950 order came Thursday morning. I don't know if my whole family has been given a reprieve. We will try in a couple of weeks and see what happens. Now if only I could get a click card. Citibank believes I have too much available credit.

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DtG

dgordon--

My third order came yesterday. I order once a month after reading this board. Going to take it nice and slow. First two orders where with my normal credit card...last one was with my click card...just got it. Citibank at first sent me a letter saying I wasnt 18 yet, even after having one of their cards since 1992 and charging and paying off over $30,000 last year on it. Keep trying...

Sounds like an ill conceived marketing strategy by Chase. They changed their plan after the loophole became apparent and their costs exceeded the benefit. While Chase's response mechanism is/was weak, they do have the right to cancel any program at any time.

I agree with Kokonutz on page two. Be happy with the miles that you received, and keep looking for new ways to earn miles. But...Anytime that the offer is too good to be true, it will be canceled when the Co. discovers it is a loser. -Too bad that they did not think the program through before initiation.

Can anyone tell us whether this offer was for a specified time period? If so, does anyone have the fine print that accompanied this promotion?

The Chase Currency to Go program is not a promotion. It is a service offered by Chase to buy foreign currency and charge them to your c/c as a purchase (no interest and miles)

Well, another item they sell are US Dollars travelers checks at face value. If you order more than $500, they overnight them to you for free.

You then deposit the checks into the bank account from which you pay your bill, and the charges balance out.

Your net reward: Free miles!!

Has anyone used their Sheraton Optima AMX card to make a purchase and if so do they treat it as a purchase, NOT a cash advance?

They only take Visa and Mastercard.

Has anybody placed & received their order lately?