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Old Jun 17, 2017, 6:43 pm
  #46  
 
Join Date: Aug 2008
Location: South Park, Metropolis
Programs: AA LT PLT 3MM, Hilton/Marriott/SPG/Club Carlson GLD, IHG PLT
Posts: 4,608
Originally Posted by Maayan
Yes, I haven't received points in over a week.
Same here.
arollins is offline  
Old Jun 17, 2017, 8:05 pm
  #47  
 
Join Date: Feb 2008
Location: SAV
Programs: ??????????
Posts: 963
Originally Posted by oopl
Has these miles stopped posting for anyone? It's been about a week or so since they've posted on aa.com
If you're not seeing miles post, please email me: [email protected] with your name as it appears on your AA account and the last 3 numbers of your AA account. I may need additional information related to your specific comment to track down any problem in posting.

We've had a couple of days of delays in posting, but I do see miles posting to accounts so I'd need to double check your specific comment/submission.
thehowieee is offline  
Old Jun 17, 2017, 8:05 pm
  #48  
 
Join Date: Feb 2008
Location: SAV
Programs: ??????????
Posts: 963
Originally Posted by arollins
Same here.
If you're not seeing miles post, please email me: [email protected] with your name as it appears on your AA account and the last 3 numbers of your AA account. I may need additional information related to your specific comment to track down any problem in posting.

We've had a couple of days of delays in posting, but I do see miles posting to accounts so I'd need to double check your specific comment/submission.
thehowieee is offline  
Old Jun 17, 2017, 8:07 pm
  #49  
 
Join Date: Feb 2008
Location: SAV
Programs: ??????????
Posts: 963
Originally Posted by Maayan
If you're not already using Rewards Network for another purpose, you'd do much better enrolling your AA account than with Award Wallet's 5 points a day. To boot, Rewards Network now has a 2000-mile promo. And then you earn several points for each dollar spent dining.

If you're in USA, that is.
If you're using this mechanism to earn a free flight I highly doubt you'll be able to keep up with inflation.
thehowieee is offline  
Old Jun 19, 2017, 5:18 am
  #50  
 
Join Date: Aug 2008
Location: South Park, Metropolis
Programs: AA LT PLT 3MM, Hilton/Marriott/SPG/Club Carlson GLD, IHG PLT
Posts: 4,608
Originally Posted by arollins
Same here.
Originally Posted by thehowieee
If you're not seeing miles post, please email me: [email protected] with your name as it appears on your AA account and the last 3 numbers of your AA account. I may need additional information related to your specific comment to track down any problem in posting.

We've had a couple of days of delays in posting, but I do see miles posting to accounts so I'd need to double check your specific comment/submission.
Email sent, along with pertinent details requested.
arollins is offline  
Old Jun 19, 2017, 6:34 am
  #51  
 
Join Date: Feb 2011
Posts: 29
Originally Posted by thehowieee
If you're not seeing miles post, please email me: [email protected] with your name as it appears on your AA account and the last 3 numbers of your AA account. I may need additional information related to your specific comment to track down any problem in posting.

We've had a couple of days of delays in posting, but I do see miles posting to accounts so I'd need to double check your specific comment/submission.
I've sent by e-mail my details too.
rosarioit is offline  
Old Jun 19, 2017, 7:50 am
  #52  
 
Join Date: Feb 2008
Location: SAV
Programs: ??????????
Posts: 963
Emails received; thanks, folks. We're working through a bug in the deposit process. As soon as I have an update I'll share that here. Miles owed will be posted.
thehowieee is offline  
Old Jun 19, 2017, 8:20 am
  #53  
 
Join Date: May 2015
Programs: All the programs!
Posts: 1,006
Looking forward to the followup.
I think AwardWallet provides a valuable service.
oopl is offline  
Old Jun 19, 2017, 8:24 am
  #54  
 
Join Date: Feb 2011
Posts: 29
Originally Posted by thehowieee
Emails received; thanks, folks. We're working through a bug in the deposit process. As soon as I have an update I'll share that here. Miles owed will be posted.
Thanks a lot.
rosarioit is offline  
Old Jun 19, 2017, 1:00 pm
  #55  
 
Join Date: Feb 2008
Location: SAV
Programs: ??????????
Posts: 963
Quick (incomplete) update. There is a delay in processing and an error on our side that caused a few deposit requests to be improperly submitted.

We've resubmitted all the requests for miles and are now working with the points.com team (they do the actual deposit) to make sure any backlog is properly processed. Anyone that I've emailed I'll follow up with an email of a final resolution. Progress updates will only be posted in this thread.
thehowieee is offline  
Old Jun 19, 2017, 7:00 pm
  #56  
 
Join Date: Nov 2006
Location: TLV
Posts: 522
Originally Posted by thehowieee
Quick (incomplete) update. There is a delay in processing and an error on our side that caused a few deposit requests to be improperly submitted.

We've resubmitted all the requests for miles and are now working with the points.com team (they do the actual deposit) to make sure any backlog is properly processed. Anyone that I've emailed I'll follow up with an email of a final resolution. Progress updates will only be posted in this thread.
Exemplary customer service, and for a free benefit no less! ^
Maayan is offline  
Old Jun 20, 2017, 4:18 am
  #57  
 
Join Date: Aug 2008
Location: South Park, Metropolis
Programs: AA LT PLT 3MM, Hilton/Marriott/SPG/Club Carlson GLD, IHG PLT
Posts: 4,608
Originally Posted by Maayan
Exemplary customer service, and for a free benefit no less! ^
I second Maayan comments as well. Thanks thehowieee for the quick followup and troubleshooting. I see that miles have started to post as well this AM.
arollins is offline  
Old Jun 20, 2017, 5:01 am
  #58  
Suspended
 
Join Date: Jan 2015
Location: Bregenz, Austria
Programs: AA, BAEC, Alaska, Flying Blue, United, IHG, Hilton
Posts: 2,950
Originally Posted by arollins
I second Maayan comments as well. Thanks thehowieee for the quick followup and troubleshooting. I see that miles have started to post as well this AM.
+1. Most impressed. Thanks Howie.
The_Bouncer is offline  
Old Jun 30, 2017, 6:56 am
  #59  
 
Join Date: Feb 2008
Location: SAV
Programs: ??????????
Posts: 963
Hey everyone, as of now I would expect everything to be posted that was delayed. I've reviewing reporting from the past few days, and everything looks to be posting correctly, but I can't see into your AA account to confirm it, so I'll need you to do that.

Miles from comments through June 27th should be posted to your accounts. That said, if you have commented (and it has been approved) and it has been more than five business days, and you're expecting miles to post, please reach out and let me know so we can investigate.

Thanks for your patience and participating in the comments!
thehowieee is offline  
Old Jun 30, 2017, 6:32 pm
  #60  
 
Join Date: Sep 2015
Posts: 130
just signed up to award wallet , left a comment on the blog , how do u know if u get the 5 miles , do u just wait to see if they go into ur aa account? just need miles to keep mine open.
Allie Abby is offline  


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