The Results Are In: Frequent Flyer Program Award Redemption Satisfaction Survey
Jun 28, 2012, 1:45 am
#1
Moderator: Hilton Honors forums
Original Poster
Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 24,996
The Results Are In: Frequent Flyer Program Award Redemption Satisfaction Survey
So — which airline soars above the rest?
Well, the results are in, based on the responses of 450 people who participated in the survey, which is the second in a series of joint surveys by FlyerTalk and Frequent Business Traveler magazine.
Out of 14 international airlines, one airline clearly ranked exceptionally poorly — at the bottom, to be more specific — with 73 percent of the survey participants not satisfied with the redemption of miles for awards in its frequent flyer loyalty program. Which airline do you believe earned this distinction — and was it deserved?
Do you agree or disagree with the results?
Well, the results are in, based on the responses of 450 people who participated in the survey, which is the second in a series of joint surveys by FlyerTalk and Frequent Business Traveler magazine.
Out of 14 international airlines, one airline clearly ranked exceptionally poorly — at the bottom, to be more specific — with 73 percent of the survey participants not satisfied with the redemption of miles for awards in its frequent flyer loyalty program. Which airline do you believe earned this distinction — and was it deserved?
Do you agree or disagree with the results?
Jun 28, 2012, 6:36 am
#4
Join Date: Aug 2005
Location: DCA/IAD
Posts: 135
I couldn't care less about the survey results but I must object about the mealy mouthed characterization that FlyerTalk is "an online travel community whose members are somewhat fanatical about miles and points." FT'ers, who are probably well adjusted individuals in other aspects, are never "somewhat" fanatical on this subject!!
Jun 28, 2012, 9:08 am
#7
Join Date: Jul 2011
Location: DFW
Programs: AA, UA
Posts: 31
Jun 28, 2012, 10:07 am
#8
Join Date: Mar 2000
Location: Santa Cruz, CA USA
Programs: AA, UA, WN, HH, Marriott
Posts: 7,290
I agree that the chart is very confusing. Why don't the numbers for each airline add up to 100%? How are the %'s calculated?
Jun 28, 2012, 1:16 pm
#9
Join Date: Feb 2005
Location: ATL
Programs: DL Spam; SPG Gold; other randoms
Posts: 198
Jun 28, 2012, 1:50 pm
#10
Join Date: Jan 2010
Location: New York and Vienna
Programs: PA WorldPass Platinum, AA, DL, LH. GHA Black, SPG and HHonors Gold
Posts: 3,870
There is a newer version of the chart that should have been included with percentages based on each airline. The percentages now on the chart include the N/As which were survey respondents not in that particular program.
Apologies for the confusion. We will get it updated.
EDIT/UPDATE
The correct chart was appended to the article a few hours ago.
Last edited by jspira; Jun 28, 2012 at 9:12 pm
Jun 28, 2012, 9:08 pm
#12
Join Date: Mar 2009
Location: East Coast
Posts: 1,018
Jun 29, 2012, 2:22 pm
#13
Join Date: Jan 2010
Location: New York and Vienna
Programs: PA WorldPass Platinum, AA, DL, LH. GHA Black, SPG and HHonors Gold
Posts: 3,870
