[Expired] 50K AmEx MR for Additional Cardholders
Aug 10, 2011, 9:39 am
#62
Join Date: Dec 2008
Posts: 563
Just tell them you are not giving them the SSN and they can't pull the credit. I just hung up and told them I was not giving the SSN. They said ok and added the cards anyway.
Aug 10, 2011, 9:40 am
#63
Join Date: Jul 2011
Location: North America
Posts: 2,265
It is not a hard pull to add additional users. It is a soft pull. And you can refuse to provide SSN's and tell them you want to put in the request without providing SSN's. It all comes down to how persistent you are I guess, you have to stay "in charge" and don't settle for their reasoning. I'm not saying to be rude (that is wrong), what I'm saying is to know the rules, to believe in those rules, and to play your game by those rules.
Aug 10, 2011, 9:43 am
#64
Join Date: Jul 2010
Location: RDU
Programs: AA EXP; Marriott Titanium; Globalist
Posts: 376
Called MR. CSR indicated could only see offer for Delta Gold card and it was valid only for one free additional card. Did that. She did not see the offer that was applicable for the Platinum card but spoke to the Customer Services department. The CS CSR indicated that offer was not in the system for the Platinum card. So the CS CSR said they (CS) would research this and that I should call back in a day or two. He also indicated this was the second call he had taken this morning on this offer!
Aug 10, 2011, 9:44 am
#65
Join Date: Apr 2011
Location: New York
Programs: AA, BA, CO
Posts: 402
OK, just had a supervisor call me back. She said she now can't apply this promotion to my account. "System" is not letting her to apply it.
Is this B.S. ?
I tried to do this to my Amex Open Gold Biz card. I also have a AMEX Gold premier card that I wanted to double dip with.
Is this B.S. ?
I tried to do this to my Amex Open Gold Biz card. I also have a AMEX Gold premier card that I wanted to double dip with.
Aug 10, 2011, 9:44 am
#66
Formerly known as iahsumr
Join Date: Jan 2011
Posts: 520
OK ... they are making me jump through hoops.
First Rewards department girl said she applied the offer and said that additional users have to be added by customer service department. She transferred me and that's when problems began. Had to speak with a supervisor who was nice to say that even though she sees the offer, I was not targeted for it and she just wants to make sure I get these points. So she said she'll speak with Rewards department to make clearer notes on my account and will call back.
Is this normal???
What was your experience???
First Rewards department girl said she applied the offer and said that additional users have to be added by customer service department. She transferred me and that's when problems began. Had to speak with a supervisor who was nice to say that even though she sees the offer, I was not targeted for it and she just wants to make sure I get these points. So she said she'll speak with Rewards department to make clearer notes on my account and will call back.
Is this normal???
What was your experience???
Aug 10, 2011, 9:46 am
#68
Formerly known as iahsumr
Join Date: Jan 2011
Posts: 520
OK, just had a supervisor call me back. She said she now can't apply this promotion to my account. "System" is not letting her to apply it.
Is this B.S. ?
I tried to do this to my Amex Open Gold Biz card. I also have a AMEX Gold premier card that I wanted to double dip with.
Is this B.S. ?
I tried to do this to my Amex Open Gold Biz card. I also have a AMEX Gold premier card that I wanted to double dip with.
Aug 10, 2011, 9:48 am
#69
Join Date: Jun 2011
Location: JFK/LGA
Programs: AA, BA, UA, US; IHG Plat, SPG, HH Gold
Posts: 48
Thank you OP! Just called Rewards department and the gentleman was really nice, he said he did see this offer in my account, but he could not add the new AU for me on his end and had to transfer me to Customer Services. However he kindly offered to check quick with his supervisor to retroactively apply the bonus 10k to an AU card I got 2 months ago.
Got 2 AU cards for the parents and 30k MR points for this offer. I love Amex!
Add: I have the PRG card from the 75k bump up offer few months ago.
Got 2 AU cards for the parents and 30k MR points for this offer. I love Amex!
Add: I have the PRG card from the 75k bump up offer few months ago.
Aug 10, 2011, 9:55 am
#70
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,041
They told me I have to add the users online, but I'll get the 10K points. Fine.
But I can't figure out how to add users online. I see the link, but clicking it seems to take me to the wrong place.
Anyone have success adding users online?
But I can't figure out how to add users online. I see the link, but clicking it seems to take me to the wrong place.
Anyone have success adding users online?
Aug 10, 2011, 9:56 am
#71
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,432
Well I called and spoke to CSR and he said that he needed SS#s and I said I didnt have them in front of me but would gather them and call back. He said, never mind, he'll just take the DOB and name. I gave him 4 authorized users for my Gold Business and now I will call back and get it for the Gold Premier Rewards. I forgot to add my FIL so I will ask for 5 additional users on that one. If all goes well, 90K between the two. Thanks OP
Aug 10, 2011, 9:57 am
#72
Join Date: Apr 2011
Location: New York
Programs: AA, BA, CO
Posts: 402
Well I called and spoke to CSR and he said that he needed SS#s and I said I didnt have them in front of me but would gather them and call back. He said, never mind, he'll just take the DOB and name. I gave him 4 authorized users for my Gold Business and now I will call back and get it for the Gold Premier Rewards. I forgot to add my FIL so I will ask for 5 additional users on that one. If all goes well, 90K between the two. Thanks OP
Aug 10, 2011, 10:08 am
#74
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,041
I did find a way to add users online.
No mention of the 10K, of course, but I'll add online, and circle back with a message after the cards come.
Online, they require an SSN and a date of birth, and the person has to be at least 15.
No mention of the 10K, of course, but I'll add online, and circle back with a message after the cards come.
Online, they require an SSN and a date of birth, and the person has to be at least 15.
Aug 10, 2011, 10:11 am
#75
Join Date: Aug 2006
Location: BOM
Posts: 208
I have sent them a message asking them to add users under this bonus offer. I have given the name and DOB of each additional user.
I doubt they might be willing to add users this way but we will see.
I will update here once I receive response from them.