Happy

It is not a matter of being nice or not.

The current situation is AMEX Corporate Office has a change of heart and hard instructions are given to reps.

Reps now are fearful of losing their jobs if they try to accommodate customers by honoring what are notated on the accounts.

I have had a rep told me this late last week. I told her if she could not do it, that was fine. I would not put her on the spot. For that she thanked me repeatedly.

If you are eligible they can see it now in the system, versus it wasn't the case as late as last week. Now it seems some modification has been done to the system and literally prevent front end / low level reps to do anything. Higher level reps still have some power and the Executive Office folks still have power to issue whatever bonuses or Goodwill Adjustment in lieu of promised bonuses.

Happy

They are doing this now unless people have made meticulous records on their previous phone calls.

All the MR reps agreed my account was properly notated with the AU bonuses (2 kinds, for only 2 AUs), including the manager's name and date and comments.

Yet, all were telling me they could not honor that because my account was not targeted.

Took it to the Executive Office level. Was given phony response on first day. Followed up on the next day. Had to get down to ugly words before the guy agreed to honor one of the promo by way of Goodwill Adjustment.

I can see it is getting harder and harder even calling the 212 number (which the operator actually transferred me back to MR office in Ft. Lauderdale).

I think the card companies should think long and hard going forward about their marketing / acquisition efforts. It might be better for them to offer standard bonus offers than all sorts of "targeted" offers.

Also after seeing Chase took a hardline on its Sapphire Preferred targeted offer, and apparently had not had ill result, AMEX might decide to go that direction.

ma91pmh

sad to say but there are plenty of folks on ft who would rather see people lose their jobs than them not get their points... just read the whole aa/verizon thread for plenty of evidence of that

DziVang

Well, at least our unemployment rate is still unchanged

zutmin

Got the 100K

Had to provide "proof" of the offer being notated and promised. Had text from a prior SM and provided that as the proof. Did all of this via SM.

pcharles

If you are saying you did the spend prior to trying to get the bump noted, you are definitely out of luck. Otherwise, as others are showing, bumps that were noted have been moving forward. And in some cases, more than just the bump has been posted to the account. YMMV.

mooper

That promo, 6664, is an alternative signup bonus. Some have reported being told they were notated with that plus a 75K offer, but I haven't seen a single report of it posting along with it. I don't think we'll see any - they are reportedly not stackable. Either take 50K or 75K. I'd go with the latter.

So you were the dude on the news who streaked the Amex corporate offices? Funny, but I don't think it's going to convince them!

Are you a new Amex card holder? If so, they actually can't tell with certainty if you were targeted. They *can* insist that you read them the RSVP code, but if you tell them you received but no longer have the flyer in hand, they should honor it. If you are an existing account holder and they have all your info on file with a unique identifier, then different story.

Happy

I got the bump part back in July. It is the AU bonuses I could not get them honored.

bernyx

I had 45k pts pending in my acct. Called today and got the 75k made availalbe immediately, very impressed with the service

frubio2012

I know that this has been asked before, but which code means what? There are too many codes floating around. I don't know if the OP could edit the first post and update with the current bonus id.

booyaa

if you don't know by now, its too late anyway.

civico

Ok, wondering if someone can help me figure this out. I applied for the AmEx PRG beginning of August and had the bump using code 6661 noted on my account on Aug. 22. I just paid off the statement a few days ago, and my account is showing 15k for the signup bonus and then something else called "10k bonus points with 1k spend". However, there is not the additional 50k for the 6661 code. Two questions:

1. Should those additional "bump" miles post the same time as the regular 15k miles? Meaning, should I call now and complain or should I wait the additional 6-8 weeks to see if they post?

2. What is the extra 10 k bonus that is one there? Do they put them on in increments? Is that something extra that got put on my account? I know people were getting 10k bonus for 15 purchases, but this says "1k spend".

Thanks.

FlyerChrisK

You're going to have to fight Amex to get the points that they promised you in August. They will (almost certainly) not post automatically.

PETERPNYC

They do not put them on on increments . If you open the statement it may tell you promo or goodwill adjustment but you will have to fight to get them like Flyer told you.

Libra7474

Got my 75 K points. Interesting thing though I did not actualy spend $1,000/3 months. I spent $600 or so, but I had over $1,000 in actual charges ( I returned several items ). I emailed the AmEx customer service and asked for the points anyways. They either did not check that I technically spent under $1,000 or did not mind the returns, and I was issued 75 K points.
Now where should I transfer it....?