bookingbuddy.com 18 US miles/$ (Deal no longer valid)
Mar 21, 2011, 1:59 pm
#152
Join Date: Feb 2005
Posts: 261
Promising but nothing final.
Thank you for contacting The Dividend Miles Toolbar & Mall Support. We apologize for the inconvenience this has caused you. As for the incorrect miles posted on your account for the Booking Buddy transaction, we have reported the error to our Reporting Department for the necessary corrections. Please note that miles are credited anytime within 8 weeks from the date of purchase as stated in our Terms and Conditions. This is to allow the merchant to provide us with their own transaction reports and validate the purchases made.
Thank you for your time and attention regarding this matter.
Best Regards,
The Dividend Miles Toolbar & Mall Support Team
Thank you for contacting The Dividend Miles Toolbar & Mall Support. We apologize for the inconvenience this has caused you. As for the incorrect miles posted on your account for the Booking Buddy transaction, we have reported the error to our Reporting Department for the necessary corrections. Please note that miles are credited anytime within 8 weeks from the date of purchase as stated in our Terms and Conditions. This is to allow the merchant to provide us with their own transaction reports and validate the purchases made.
Thank you for your time and attention regarding this matter.
Best Regards,
The Dividend Miles Toolbar & Mall Support Team
Mar 21, 2011, 2:17 pm
#153
Join Date: Dec 2007
Location: DFW
Programs: AA Lifetime Platinum, Hyatt Plat Hilton Gold, SPG Gold, Club Carl Gold, IHG Plat
Posts: 1,002
this response ignores the fact that the miles have ALREADY posted (but in the WRONG amount).
Mar 21, 2011, 2:19 pm
#154
Join Date: Sep 2003
Location: LAX, PSP
Programs: SPG & CO Plat.
Posts: 3,143
Uh, an error doesn't equate to a scam. Are you asserting that they purposefully set out to defraud you? Why don't you notify them of the error and give them a reasonable amount of time to correct it before you waste taxpayer money with unnecessary complaints? If USAir and/or BookingBuddy refuse to honor the stated terms *after* being notified of their error and *after* giving them time to fix it, *then* such complaints would be warranted. Hasn't it only been a couple of weeks since the offer was pulled/ended?
Mar 21, 2011, 2:32 pm
#155
Join Date: Apr 2010
Posts: 437
I just got the following response from Dividend Miles:
The promotion for miles with Booking Buddy was offered by the Shopping
Mall and we are unable to access their records. All requests regarding
the discrepancy in miles must be submitted directly to the partner by
sending an email to [email protected] or calling
1-888-238-8495. The partner will research your request and provide any
additional information. We apologize for the inconvenience.
I contacted the phone number and the CSR immediately acknowledged that numerous people had had a problem with BookingBuddy miles posting. Apparently the situation has been elevated to management for a final decision and I was told to expect a response within two weeks. If you haven't already been in touch with this email address / phone number, it seems like it's the right way to get this issue settled.
The promotion for miles with Booking Buddy was offered by the Shopping
Mall and we are unable to access their records. All requests regarding
the discrepancy in miles must be submitted directly to the partner by
sending an email to [email protected] or calling
1-888-238-8495. The partner will research your request and provide any
additional information. We apologize for the inconvenience.
I contacted the phone number and the CSR immediately acknowledged that numerous people had had a problem with BookingBuddy miles posting. Apparently the situation has been elevated to management for a final decision and I was told to expect a response within two weeks. If you haven't already been in touch with this email address / phone number, it seems like it's the right way to get this issue settled.
Mar 21, 2011, 4:06 pm
#156
Join Date: Oct 2004
Location: BZN
Programs: AA:LT Platinum DL:LT Gold UA:1P MAR:LT Titanium
Posts: 8,289
I didn't mean to imply that the intent mattered legally; I was simply curious if he thought they were intentionally setting out to defraud. My point remains that it's premature to accuse them of fraud or spend taxpayer money before giving them a reasonable amount of time to make good on the offer - whether it was intentional or not.
Mar 22, 2011, 8:46 am
#157
Join Date: Mar 2011
Posts: 37
I just got the following response from Dividend Miles:
The promotion for miles with Booking Buddy was offered by the Shopping
Mall and we are unable to access their records. All requests regarding
the discrepancy in miles must be submitted directly to the partner by
sending an email to [email protected] or calling
1-888-238-8495. The partner will research your request and provide any
additional information. We apologize for the inconvenience.
I contacted the phone number and the CSR immediately acknowledged that numerous people had had a problem with BookingBuddy miles posting. Apparently the situation has been elevated to management for a final decision and I was told to expect a response within two weeks. If you haven't already been in touch with this email address / phone number, it seems like it's the right way to get this issue settled.
The promotion for miles with Booking Buddy was offered by the Shopping
Mall and we are unable to access their records. All requests regarding
the discrepancy in miles must be submitted directly to the partner by
sending an email to [email protected] or calling
1-888-238-8495. The partner will research your request and provide any
additional information. We apologize for the inconvenience.
I contacted the phone number and the CSR immediately acknowledged that numerous people had had a problem with BookingBuddy miles posting. Apparently the situation has been elevated to management for a final decision and I was told to expect a response within two weeks. If you haven't already been in touch with this email address / phone number, it seems like it's the right way to get this issue settled.
Mar 22, 2011, 12:38 pm
#158
Join Date: Dec 2007
Location: DFW
Programs: AA Lifetime Platinum, Hyatt Plat Hilton Gold, SPG Gold, Club Carl Gold, IHG Plat
Posts: 1,002
Here's my response from Partner Marketing.
Your email has been directed to a specialty area for additional research
and handling. Once completed, we will reply to your request.
Your reference number is XXXXXXX.
We appreciate you choosing US Airways.
Your email has been directed to a specialty area for additional research
and handling. Once completed, we will reply to your request.
Your reference number is XXXXXXX.
We appreciate you choosing US Airways.
Mar 22, 2011, 12:48 pm
#159
Join Date: Dec 2007
Location: DFW
Programs: AA Lifetime Platinum, Hyatt Plat Hilton Gold, SPG Gold, Club Carl Gold, IHG Plat
Posts: 1,002
Darn it -- I thought I was making progress -- but about 30 minutes after the first email I received the standard
-----
Thank you for contacting The Dividend Miles Toolbar & Mall Support. We apologize
for the inconvenience this has caused you. As for the incorrect miles posted on
your account for the Booking Buddy transaction, we have reported the error to
our Reporting Department for the necessary corrections. Please note that miles
are credited anytime within 8 weeks from the date of purchase as stated in our
Terms and Conditions. This is to allow the merchant to provide us with their own
transaction reports and validate the purchases made.
Thank you for your time and attention regarding this matter.
------
Well, at least they don't want me to wait 8 weeks from the date of travel, since my travel isn't until the end of the year.
-----
Thank you for contacting The Dividend Miles Toolbar & Mall Support. We apologize
for the inconvenience this has caused you. As for the incorrect miles posted on
your account for the Booking Buddy transaction, we have reported the error to
our Reporting Department for the necessary corrections. Please note that miles
are credited anytime within 8 weeks from the date of purchase as stated in our
Terms and Conditions. This is to allow the merchant to provide us with their own
transaction reports and validate the purchases made.
Thank you for your time and attention regarding this matter.
------
Well, at least they don't want me to wait 8 weeks from the date of travel, since my travel isn't until the end of the year.
Mar 22, 2011, 2:29 pm
#160
Join Date: Jan 2010
Location: BOS
Posts: 102
Darn it -- I thought I was making progress -- but about 30 minutes after the first email I received the standard
-----
Thank you for contacting The Dividend Miles Toolbar & Mall Support. We apologize
for the inconvenience this has caused you. As for the incorrect miles posted on
your account for the Booking Buddy transaction, we have reported the error to
our Reporting Department for the necessary corrections. Please note that miles
are credited anytime within 8 weeks from the date of purchase as stated in our
Terms and Conditions. This is to allow the merchant to provide us with their own
transaction reports and validate the purchases made.
Thank you for your time and attention regarding this matter.
------
Well, at least they don't want me to wait 8 weeks from the date of travel, since my travel isn't until the end of the year.
-----
Thank you for contacting The Dividend Miles Toolbar & Mall Support. We apologize
for the inconvenience this has caused you. As for the incorrect miles posted on
your account for the Booking Buddy transaction, we have reported the error to
our Reporting Department for the necessary corrections. Please note that miles
are credited anytime within 8 weeks from the date of purchase as stated in our
Terms and Conditions. This is to allow the merchant to provide us with their own
transaction reports and validate the purchases made.
Thank you for your time and attention regarding this matter.
------
Well, at least they don't want me to wait 8 weeks from the date of travel, since my travel isn't until the end of the year.
Mar 22, 2011, 3:17 pm
#161
Join Date: Oct 2004
Location: BZN
Programs: AA:LT Platinum DL:LT Gold UA:1P MAR:LT Titanium
Posts: 8,289
That's a bit too rational of an approach. Why not whine, complain, and spend taxpayer dollars accusing them of fraud? Who cares if the terms state that they reserve 8 weeks to review before posting?!
Mar 22, 2011, 3:57 pm
#162
Join Date: May 2010
Programs: Marriott LT Titanium
Posts: 138
Mar 22, 2011, 4:19 pm
#165
Join Date: Mar 2011
Posts: 37