[FARE GONE]Travelocity.ca quotes LX YYZ-DEL base fare at ZERO.
Dec 28, 2008, 6:58 pm
#151
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Have you seen tickets for sale for $1+tax? I've seen it quite often. Have a look at RyanAir, et al. LX even sells tickets for such seemingly absurd prices. I, a consumer, accepted the Swiss offer for travel. They have not contacted me to tell me that there was a problem. I have not ignored their calls. It's been over 24 hours. When I purchase something I expect my purchase to be valid. I have received email indicating what I need to bring to the airport. What, of that, tells me my purchase is not valid? How long do you think I am supposed to wait until I know my ticket is valid? Can they cancel me in a week because they think they made a mistake?
Last edited by Xyzzy; Dec 28, 2008 at 7:10 pm
Dec 28, 2008, 7:11 pm
#152
Join Date: Sep 2005
Posts: 1,776
So everyone called LX immediately after booking?
Dec 28, 2008, 7:13 pm
#153
Join Date: Nov 2005
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I am a Canadian travel agent who happens to have had a similar experience with the zero base fares.
My clients have told me about this site which has probably been responsible for passing the word like wildfire.For the record I can tell you that this was a genuine error where there was a technical glitch with the filing of fares.
We contacted SWISS as soon as we noticed the error which you all must realise would be a huge loss for the airline.
Realising the glitch we advised all of our clients accordingly and cancelled tickets we had issued. After all for both travel agents as well as passengers there is a loyalty relationship with at least some of the airlines, SWISS is one of them. Yes they need our business but often we need them when we have a problem or a passenger needs to make a last minute change. SWISS has always been known to be most helpful in such situations.
Lets all be logical for a moment and think that this was our own business what we would do. From many of the postings here it is clear that many of you are obviously travel savy enough to realise that a return business class ticket from Toronto to Delhi would never be zero rated.
Are you not taking advantage then of what is an obvious error?
For those who already have tickets, look at the fare box of the ticket which shows zero. This really should rather trigger the need to call the airline or agency to check if this is even possible.
Some of you even indicate that the airline or agency has tried to contact you and you have not taken the call, or pretended to be running off somewhere. Really not an honest approach to things.
SWISS is not in a position to accept any of these zero rated tickets.
Many of you write about taking legal action but just think about it for a moment. Sure it is a mistake but the tickets show zero which is not going to stand up very well and it will certainly look very stupid thinking a business class fare could sell for nothing.
My clients have told me about this site which has probably been responsible for passing the word like wildfire.For the record I can tell you that this was a genuine error where there was a technical glitch with the filing of fares.
We contacted SWISS as soon as we noticed the error which you all must realise would be a huge loss for the airline.
Realising the glitch we advised all of our clients accordingly and cancelled tickets we had issued. After all for both travel agents as well as passengers there is a loyalty relationship with at least some of the airlines, SWISS is one of them. Yes they need our business but often we need them when we have a problem or a passenger needs to make a last minute change. SWISS has always been known to be most helpful in such situations.
Lets all be logical for a moment and think that this was our own business what we would do. From many of the postings here it is clear that many of you are obviously travel savy enough to realise that a return business class ticket from Toronto to Delhi would never be zero rated.
Are you not taking advantage then of what is an obvious error?
For those who already have tickets, look at the fare box of the ticket which shows zero. This really should rather trigger the need to call the airline or agency to check if this is even possible.
Some of you even indicate that the airline or agency has tried to contact you and you have not taken the call, or pretended to be running off somewhere. Really not an honest approach to things.
SWISS is not in a position to accept any of these zero rated tickets.
Many of you write about taking legal action but just think about it for a moment. Sure it is a mistake but the tickets show zero which is not going to stand up very well and it will certainly look very stupid thinking a business class fare could sell for nothing.
(Sorry for he OT)Welcome to FT.
Dec 28, 2008, 7:15 pm
#154
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Come on, they are a business out to make money it's not that long ago Swiss went bust only to be resurrected to what it is today.
I have taken advantage of a couple of these glitch fares before,one was cancelled and one was honoured. When I booked them, I hoped rather than thought they should be honoured. I realised I didn't have a God given right to them........I knew they were mistake fares.
If I was a shareholder in one of the airlines I wouldn't have much faith in the management if they went about selling tickets in a premium cabin for $0 just to be seen to be "consumer friendly". No financial harm will come to the airline if they cancel the tickets.
You win some and you lose some. Move on, there will be another fare along the way no doubt.
Dec 28, 2008, 7:21 pm
#156
Join Date: Aug 2004
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Posts: 9,816
No, I did not say that at all. But they should certainly not point fingers at their partners selling the tickets nor "threaten" customers will additional charges as noted earlier in this thread. Stuff happens, indeed, but other carriers certainly maintained dignity and respect when handling this type of situation.
Dec 28, 2008, 7:24 pm
#157
Join Date: Jan 2004
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[QUOTE=adam_165;10975223]I am a Canadian travel agent who happens to have had a similar experience with the zero base fares.
My clients have told me about this site which has probably been responsible for passing the word like wildfire.For the record I can tell you that this was a genuine error where there was a technical glitch with the filing of fares.
We contacted SWISS as soon as we noticed the error which you all must realise would be a huge loss for the airline.
Realising the glitch we advised all of our clients accordingly and cancelled tickets we had issued. After all for both travel agents as well as passengers there is a loyalty relationship with at least some of the airlines, SWISS is one of them. Yes they need our business but often we need them when we have a problem or a passenger needs to make a last minute change. SWISS has always been known to be most helpful in such situations.
Lets all be logical for a moment and think that this was our own business what we would do. [QUOTE]
Thank you for taking this into your hands and contacting the airline. This is DEFINITELY not the purpose of someone lurking on FT.
This is a good reason that FT should be restricted.
My clients have told me about this site which has probably been responsible for passing the word like wildfire.For the record I can tell you that this was a genuine error where there was a technical glitch with the filing of fares.
We contacted SWISS as soon as we noticed the error which you all must realise would be a huge loss for the airline.
Realising the glitch we advised all of our clients accordingly and cancelled tickets we had issued. After all for both travel agents as well as passengers there is a loyalty relationship with at least some of the airlines, SWISS is one of them. Yes they need our business but often we need them when we have a problem or a passenger needs to make a last minute change. SWISS has always been known to be most helpful in such situations.
Lets all be logical for a moment and think that this was our own business what we would do. [QUOTE]
Thank you for taking this into your hands and contacting the airline. This is DEFINITELY not the purpose of someone lurking on FT.
This is a good reason that FT should be restricted.
Dec 28, 2008, 7:25 pm
#158
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Absolutely, mistake or not.
LX released and offered the fare to the public. People booked flights and LX accepted payment at the terms they themselves offered.
It's not the fare, it's the principle. By your logic, it's then OK for LX to sell out a $3K J fare and then saying, whoops, we underestimated demand and we can now get $5K a seat... so let's cancel a few of the $3K seats and resell them for $5K?
LX released and offered the fare to the public. People booked flights and LX accepted payment at the terms they themselves offered.
It's not the fare, it's the principle. By your logic, it's then OK for LX to sell out a $3K J fare and then saying, whoops, we underestimated demand and we can now get $5K a seat... so let's cancel a few of the $3K seats and resell them for $5K?
Dec 28, 2008, 7:26 pm
#160
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FYI: Swiss US Headquarters are in NY and you can very easy file a claim online at www.turbocourt.com. They will be served quiet fast with the papers and you recieve your estimated court date within a few days.
Swiss International Air Lines Ltd
25 Melville Park Road, Suite 200
Melville, NY 11747
Dec 28, 2008, 7:37 pm
#161
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We contacted SWISS as soon as we noticed the error which you all must realise would be a huge loss for the airline.
Realising the glitch we advised all of our clients accordingly and cancelled tickets we had issued. After all for both travel agents as well as passengers there is a loyalty relationship with at least some of the airlines, SWISS is one of them.
Realising the glitch we advised all of our clients accordingly and cancelled tickets we had issued. After all for both travel agents as well as passengers there is a loyalty relationship with at least some of the airlines, SWISS is one of them.
However, I can tell you that I would sue you / your company for cancelling my ticket without my prior authorization. You could share your loyalty relationship with Swiss at court then !
Enjoy.
Dec 28, 2008, 7:41 pm
#162
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I will send an email to the CEO (or someone with decision making authority at LX) about this. As I do not know the contact information of that person, I will ask the LX forum (with a link to this thread) with that information. Sending an email through the "contact" email of the LX web site is not what I call the most efficient way of getting action from LX.
Dec 28, 2008, 7:43 pm
#163
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Dec 28, 2008, 7:48 pm
#164
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What principle, yours or the airlines?
Principle works both ways. If they let you travel have a laugh and think they did me a favour. If they don't let you travel have a think and say well it was worth a go but it was a bit of a long shot and I have lost nothing.
I really do think some of you get too serious when things don't go the way you want with these fares.
Principle works both ways. If they let you travel have a laugh and think they did me a favour. If they don't let you travel have a think and say well it was worth a go but it was a bit of a long shot and I have lost nothing.
I really do think some of you get too serious when things don't go the way you want with these fares.
Dec 28, 2008, 8:09 pm
#165
Join Date: Aug 2004
Location: CLE
Posts: 9,816
What principle, yours or the airlines?
Principle works both ways. If they let you travel have a laugh and think they did me a favour. If they don't let you travel have a think and say well it was worth a go but it was a bit of a long shot and I have lost nothing.
I really do think some of you get too serious when things don't go the way you want with these fares.
Principle works both ways. If they let you travel have a laugh and think they did me a favour. If they don't let you travel have a think and say well it was worth a go but it was a bit of a long shot and I have lost nothing.
I really do think some of you get too serious when things don't go the way you want with these fares.