Mistake fares: I pledge to to be ethical
I find the whole mistake fare thing so intruiging. I don't want FT to turn into a forum of people trying to take advantage of the airlines. Rather, I have always seen FT as a way to share good and honest ways of earning miles. When we shy away from calling the airline because we think the fare might not be a valid fare, I think we are doing something less than ethical.
That said, what can we do that doesn't compromise our loyalty as customers? I don't know the answer. But I do know that I wouldn't like it if I ran a business and my loyal customers took advantage of honest mistakes. |
I pledge to always recognize that no one will take care of me but me, and, as such, expect that airlines should honor their pricing mistake in the same way that I would expect a grocery store to honor the mispricing (new word) of something at .11 when it should be $1.19. Fare mistakes are not the end of western civilization as we know it and, frankly, it won't be the end of the airline that made the mistake either.
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Originally Posted by zrs70
(Post 7743156)
I find the whole mistake fare thing so intruiging. I don't want FT to turn into a forum of people trying to take advantage of the airlines. Rather, I have always seen FT as a way to share good and honest ways of earning miles.
Personally, I resent the implication that purchasing and flying on a fare and routing freely offered with no fraudulent intent is anything other than a 'good and honest' way of earning miles. I also don't accept claims of mistake where there's no evidence of mistake in the purchasing process (e.g. fare shows $XXXX price on one page but my card is charged only $YY). Fare sales happen all the time for many reasons. |
Originally Posted by Randeman
(Post 7743241)
I pledge to always recognize that no one will take care of me but me, and, as such, expect that airlines should honor their pricing mistake in the same way that I would expect a grocery store to honor the mispricing (new word) of something at .11 cents when it should be 1.19. Fare mistakes are not the end of western civilization as we know and, frankly, it won't be the end of the airline that made the mistake either.
I pledge the same. I will take advantage FULLY of any and all "mistakes" that arise, at the same time doing nothing to hinder other FTers |
In my view ethics are about how people treat each other.
Since corporations do not treat people (either their customers or their employess) ethically, I don't feel compelled to treat corporations ethically. Corporations are machines designed to make money without regard for the damage they do to people, society or the environment. Given the opportunity I will not hesitate to screw a corporation over. Countless corporations have done the same to me. |
The Ethics Issue
I struggled with it when I first joined FT 6 years ago. In that time I have personally come to the realization that the service provider (airline, hotel, third party provider) has the ultimate "say" in honoring the fare mistake or not. As such, if they honor it, GREAT. If not, there will be another one next week. I'm not the type to sue although I do admit getting mad when they back out. ie: Japan Hiltons, changing fare rules,and Los Gatos 2 weeks ago.
And my question to the airlines is: how can they ethically charge the walk up fares they do?? Most of them are outrageous. And can you imagine a first class seat to New Zealand really being worth $19,000??? The airlines have very little leverage when THEY play the ethics card. |
Originally Posted by zrs70
(Post 7743156)
I don't want FT to turn into a forum of people trying to take advantage of the airlines. Rather, I have always seen FT as a way to share good and honest ways of earning miles.
That said, what can we do that doesn't compromise our loyalty as customers? I don't know the answer. But I do know that I wouldn't like it if I ran a business and my loyal customers took advantage of honest mistakes. |
Originally Posted by tcook052
(Post 7744552)
Having just passed 138K members FT isn't about the same things it used to be, at least IMHO.
http://www.flyertalk.com/forum/searc...archid=1206820 |
Originally Posted by zrs70
(Post 7744619)
Take a look at the posts that were important back in 1998:
http://www.flyertalk.com/forum/searc...archid=1206820 I would disagree with the assertion that buying tickets on these super low fare is unethical, though everyone is entitled to their opinion and I am quite sure we've had this discussion in many forms in many threads on many forums. I've always been careful, or perhaps simply poor enough, not have been able to splash extra cash around for what could be called speculative reservations, and haven't booked any more than one ticket on any one of the "deals", but that's just me. I guess that while I can understand your motive creating this thread I find it too hard to broadly apply such a personally subjective term as ethics to a community of 138K and reach anything approaching a consensus. |
Originally Posted by Randeman
(Post 7743241)
I pledge to always recognize that no one will take care of me but me, and, as such, expect that airlines should honor their pricing mistake in the same way that I would expect a grocery store to honor the mispricing (new word) of something at .11 cents when it should be 1.19. Fare mistakes are not the end of western civilization as we know and, frankly, it won't be the end of the airline that made the mistake either.
Originally Posted by mtacchi
(Post 7743312)
I pledge the same. I will take advantage FULLY of any and all "mistakes" that arise, at the same time doing nothing to hinder other FTers
I sincerely and wholeheartedly pledge the same as quoted. |
Originally Posted by zrs70
(Post 7744619)
Well said. Take a look at the posts that were important back in 1998:
http://www.flyertalk.com/forum/searc...archid=1206820 |
The airlines have implemented a system that allows them to change their fares numerous times a day. While the practice can definitely be benefical to the customer (occasional low fares and sales), the primary reason why the airlines engage in this practice is so they can constantly offer fares at prices that benefit them most at that moment. Since they have the freedom to change the fares so often, then, IMO, they can suffer the (seldom) consequence of that freedom. Plus, most of the airlines have language in their CoC giving them the option to not honor a mistake fare, so even if a mistake happens they still have the choice to either honor it or not.
If every time you went to the grocery store a gallon of milk was a different price (Monday $5.00, Tuesday $8.00, Wednesday $3.50, Thursday $12.00, etc), would you really question it all that much if on Friday it's only $1.00? As evidenced by the recent PR/Cheapair mistake, most FTers are reasonable folks and willing to let the fare go, given a reasonable and forthright explanation from the airline or OTA (though I think most were willing to cut Cheapair more slack than they would an airline or larger OTA). |
link didn't work for me either, unless...
Originally Posted by Socaflyer
(Post 7745494)
That link doesn't work for me. Perhaps you could summarize briefly the discussion topic?
:confused: |
Agree with MPATTDU...these mistakes are a natural outgrowth of automating the process and not developing appropriate business rules in concert with this automation.
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If a fare is offered and I accept then we have a deal. No regrets and no guilt.
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