[FARE GONE] Wickedly Low Biz Class Fare from YYZ to LCA (Cyprus) on AZ (Alitalia)
Apr 6, 2006, 7:39 am
#1441
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Originally Posted by yevlesh2
What's everyone doing now? Calling Orbitz?
I am absolutely speechless at the way this was handled. My account is now showing flights from toronto to boston, toronto to new york and of course Toronto to Toronto!
... is that? I bought a ticket from Toronto to Cyprus, not Boston!!! And all of this without any email notification or a phone call.
I am absolutely speechless at the way this was handled. My account is now showing flights from toronto to boston, toronto to new york and of course Toronto to Toronto!
... is that? I bought a ticket from Toronto to Cyprus, not Boston!!! And all of this without any email notification or a phone call.
Apr 6, 2006, 7:41 am
#1442
Join Date: May 2001
Location: IAD
Posts: 6,148
Originally Posted by HeathrowGuy
I'm preparing a complaint letter to DOT: [email protected].
Maybe you could shed some light on this.
Apr 6, 2006, 7:43 am
#1443
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Originally Posted by heathriel
I'm wondering something here -
How many people use Orbitz regularly and have not been cancelled yet vs. have been?
I've been in stasis (no ticket numbers issued, but not cancelled) since yesterday (but return leg mysteriously disappeared) but have booked over $40,000 worth of airline travel on Orbitz in the past year.
I wonder how many people were cancelled immediately that had no other travel, or very little, booked. (Even those with ticket numbers.)
How many people use Orbitz regularly and have not been cancelled yet vs. have been?
I've been in stasis (no ticket numbers issued, but not cancelled) since yesterday (but return leg mysteriously disappeared) but have booked over $40,000 worth of airline travel on Orbitz in the past year.
I wonder how many people were cancelled immediately that had no other travel, or very little, booked. (Even those with ticket numbers.)
Apr 6, 2006, 7:44 am
#1444
Join Date: Aug 2002
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Originally Posted by PJK
Since AZ is doing the cancelling, and not the travel-agents... I guess that's of no importance...
Orbitz handles the situation very very badly....and Alitalia...is Alitalia...they act the same way as they did with my J flight MRS-Zurich....just badly.
What is the strategy for Canadian resident? Who we should complain?
aad665
Apr 6, 2006, 7:44 am
#1445
Join Date: Feb 2006
Location: DTW
Programs: DL 0.22 MM, AA 0.34 MM, PC Plat Amb, Hertz #1 GC 5*
Posts: 7,511
Originally Posted by ohioflyer
A supervisor at Orbitz has just told me that "over 500 of these things" were booked at Orbitz yesterday.
If I were in mass media right now, I'd be drooling. No matter how this turns out, Atalia is going to get some free press (let's hope they don't screw it up like NW and CoachChoice), and there's going to be alot of unhappy people (even if ticket-in-hand pax are honored, there sounds like there's a lot of confirmed and charge who are going to get refunds and thank-yous).
Steve B.
Apr 6, 2006, 7:45 am
#1446
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Originally Posted by whlinder
I am curious what the USDOT is going to do about an EU carrier regarding a ticket from Canada to Cyprus.
Maybe you could shed some light on this.
Maybe you could shed some light on this.
Apr 6, 2006, 7:46 am
#1447
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Originally Posted by PJK
Since AZ is doing the cancelling, and not the travel-agents... I guess that's of no importance...
Orbitz is making a habit of doing this.
Apr 6, 2006, 7:46 am
#1448
Join Date: Dec 2001
Location: YYZ
Posts: 6,138
Called a friend of a friend who works at the company that backends travelocity.ca.
They are definitely aware of the situation, and he tells me AZ has attempted to do what they did to most (all?) of the Orbitz/CheapTickets itineraries - that is, reject the bookings post-ticketing. An "inavalid fare" message has been recieved by Travelocity from AZ, along with the space on the AZ flights being pulled, just as with Orbitz/CT.
From what I am hearing, Travelocity is taking a more confrontational stance (his quote: "They can't do that") than Orbitz, but I'm no travel agent, so who knows?
Bottom line: to call the Travelocity bookers "safe" by virtue of their online status not changing is premature. Although one's Travelocity booking may appear intact online, it may not reflect its true status.
They are definitely aware of the situation, and he tells me AZ has attempted to do what they did to most (all?) of the Orbitz/CheapTickets itineraries - that is, reject the bookings post-ticketing. An "inavalid fare" message has been recieved by Travelocity from AZ, along with the space on the AZ flights being pulled, just as with Orbitz/CT.
From what I am hearing, Travelocity is taking a more confrontational stance (his quote: "They can't do that") than Orbitz, but I'm no travel agent, so who knows?
Bottom line: to call the Travelocity bookers "safe" by virtue of their online status not changing is premature. Although one's Travelocity booking may appear intact online, it may not reflect its true status.
Apr 6, 2006, 7:47 am
#1450
Join Date: Feb 2006
Location: DTW
Programs: DL 0.22 MM, AA 0.34 MM, PC Plat Amb, Hertz #1 GC 5*
Posts: 7,511
Originally Posted by LapLap
It would be interesting to know by how many different people...
Can you imagine if someone bought 30 of these for a travel group?!?!
Steve B.
Apr 6, 2006, 7:48 am
#1451
Join Date: Nov 2002
Location: usually DCA
Posts: 1,837
Originally Posted by sbagdon
I can see why they'd be so upset. 500 tix at $3900/tik is $1.95 million USD... on Orbitz alone. 500 tickets would seem to be well over the normal booking rate for that route. Talk about virul marketing!
If I were in mass media right now, I'd be drooling. No matter how this turns out, Atalia is going to get some free press (let's hope they don't screw it up like NW and CoachChoice), and there's going to be alot of unhappy people (even if ticket-in-hand pax are honored, there sounds like there's a lot of confirmed and charge who are going to get refunds and thank-yous).
Steve B.
If I were in mass media right now, I'd be drooling. No matter how this turns out, Atalia is going to get some free press (let's hope they don't screw it up like NW and CoachChoice), and there's going to be alot of unhappy people (even if ticket-in-hand pax are honored, there sounds like there's a lot of confirmed and charge who are going to get refunds and thank-yous).
Steve B.
Apr 6, 2006, 7:49 am
#1452
Join Date: Aug 2004
Location: Kansas City, USA
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Posts: 2,066
Originally Posted by HeathrowGuy
US point of sale for most of the affected tickets.
Apr 6, 2006, 7:54 am
#1454
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Location: YEG
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Posts: 56,448
Originally Posted by whlinder
Yes, but are the US agencies deciding to cancel, or is it directed from AZ?
I'm sure the 'I'm calling a lawyer' debate can now begin in earnest, but if I do get all USD$235.73 refunded back to my CC in a timely manner, I won't be out a cent. Does that mean I am okay with AZ or think they were right to do what they did? Absolutely not.
Apr 6, 2006, 7:54 am
#1455
Join Date: Nov 2004
Posts: 1,449
Originally Posted by GUWonder
Why is it that only my Orbitz trips are showing as cancelled while the Travelocity ones still appear to be good to go?
Orbitz is making a habit of doing this.
Orbitz is making a habit of doing this.