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[PREM FARE GONE] LH/LA - GRU-FRA - 293 EUR one-way / 1413 EUR roundtrip - Business

[PREM FARE GONE] LH/LA - GRU-FRA - 293 EUR one-way / 1413 EUR roundtrip - Business

Old Sep 10, 23, 6:48 am
  #91  
 
Join Date: Apr 2019
Posts: 64
Refund?

Is anyone else still waiting on their refund from LATAM ? They have cancelled my flight at my request since they will not give me the business class seat I bought. Before cancelling I made sure that they agreed, in writing, to refund all the money I paid but they havent yet paid me. I keep getting the please be patient replies
Nigel Spencer is offline  
Old Sep 10, 23, 7:28 am
  #92  
 
Join Date: Dec 2018
Location: Somewhere between BHX and HUY
Programs: Flying Blue Plat, Eurobonus Silver, ALL Gold
Posts: 1,491
This is when you reply: I have already been patient by giving you [X months] as a gesture of goodwill from me to you. I am no longer willing to be patient and if you do not process the refund within 7 days I will initiate a chargeback with my credit card provider, or start a legal procedure to recover my funds + interest.

Or you could just do a chargeback now... you seem to have enoigh evidence they ae fobbing you off. Why delay?
Maestro Ramen is offline  
Old Sep 10, 23, 8:26 am
  #93  
 
Join Date: Apr 2019
Posts: 64
Yes, im gonna do chargeback when i get back home from holiday if Ive not heard from them before that. Ive already told them i want $100 for the inconvenience and they sent me that, but not the actual refund
Nigel Spencer is offline  
Old Sep 10, 23, 9:02 am
  #94  
 
Join Date: Oct 2013
Programs: Hilton Diamond, IHG Diamond, TK Gold, QR Gold
Posts: 58
@Nigel Spencer: Did you booked it directly on LA.com or via some OTA?
heliot2009 is offline  
Old Sep 10, 23, 9:07 am
  #95  
 
Join Date: Apr 2019
Posts: 64
I booked through booking dot com who in turn booked through go to gate dot com. Both have been next to useless. Ive been speaking directly to LATAM through email and twitter.
heliot2009 likes this.
Nigel Spencer is offline  
Old Sep 12, 23, 9:03 am
  #96  
 
Join Date: Oct 2013
Programs: Hilton Diamond, IHG Diamond, TK Gold, QR Gold
Posts: 58
Nigel Spencer got it, in my case, after contacting LATAM, they offered to choose: direct flight GRU-FRA in business on original date (instead GRU-LIM etc..), free change of date but in economy or full refund.
cruser1 likes this.
heliot2009 is offline  
Old Sep 12, 23, 10:03 am
  #97  
 
Join Date: Apr 2019
Posts: 64
Well done on getting that
Nigel Spencer is offline  
Old Nov 23, 23, 9:14 pm
  #98  
 
Join Date: Apr 2015
Location: London & Cape Town
Programs: BAEC Gold
Posts: 46
So dont want to post to rub it in , but more to say that these fares do at times come through. Though this was very lucky outcome. I am currently onboard on this fare

I was originally downgraded to eco

I called up and got lucky that my agent had no clue to why I got downgraded and re issued my fare

got lucky again that my booked flight got cancelled so I got a free change.

opted for gru to lhr but then lgw to Fra.

so I will get my bags at Heathrow and will sk1p l4g

have faith
Maestro Ramen and Deckter like this.
Thomas Sivapatham is offline  

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