[PREM FARE GONE] Mad-scl biz $280 return
Sep 11, 2022, 7:20 am
#1456
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,947
AmEx Travel
Any experiences with the $1k fare booked via AmEx travel?
When I look at the ticket I can see the LATAM segments have dropped out, but the reservation is still "intact" on AmEx travel. I'm going to contact AmEx to get the segments reinstated/rebooked on the direct, but I'm curious what others have experienced.
When I look at the ticket I can see the LATAM segments have dropped out, but the reservation is still "intact" on AmEx travel. I'm going to contact AmEx to get the segments reinstated/rebooked on the direct, but I'm curious what others have experienced.
Sep 12, 2022, 6:53 am
#1457
Join Date: Jul 2014
Location: WAW ✈ LHR ✈ GLA
Programs: BA GfL/GGL/CCR, HH Diamond, IHG Diamond Ambassador
Posts: 2,501
Just got 2 emails from myTrip regarding my 2 bookings - this is the very first communication regarding my cancellations (except for the refunds, that's been already processed):
I guess this email starts the 30 day limit to file for the recurso, right?
Hi MEGALOMAN,
We are contacting you on behalf of LATAM airlines regarding your booking XXXXXX.
We regret to inform you that your ticket(s) has been canceled. LATAM works in partnership with IBERIA, which even if operates part of your itinerary, owns the entire fare of your ticket and, unfortunately, processed it at the incorrect rate.
—-----------------------------------------------------
Please find here below the original statement of LATAM airlines:
NOTIFICATION OF CANCELLATION AND REFUND OF THE PRICE PAID DUE TO ERRONEOUS ISSUANCE OF IBERIA FARE
We hereby inform you that, at the request of IBERIA, your reservation has been CANCELED because, as IBERIA has reported, the rate of your reservation responded to an erroneous issuance.
We confirm that the refund of your reservation has been ordered and consequently will be immediately received by you.
We convey our apologies for the inconvenience caused by the existence of this error in the issuance of IBERIA of your reservation.
In the event that you need additional information, do not hesitate to contact us.
Yours Sincerely,
Latam
—------------------------------------------------------
As clarified by Latam Airline in the statement above, your entire order, including any additional products, has been already fully refunded or will be as soon as possible.
We can assure you that your refund is handled as a priority by the airline as well as by Mytrip.
As we have no control over this issue, our customer support cannot offer you any other information beside what’s already stated above. Please contact LATAM Airlines directly for any other questions you may have.
For the most up-to-date information on your refund, please log-in on the “My Bookings” page.
The refund has been paid out in full - or will be shortly - to your original form of payment and you will receive an email when it will be processed.
We apologize for any inconvenience this may have caused.
Thank you for your understanding.
Kind regards
Mytrip
We are contacting you on behalf of LATAM airlines regarding your booking XXXXXX.
We regret to inform you that your ticket(s) has been canceled. LATAM works in partnership with IBERIA, which even if operates part of your itinerary, owns the entire fare of your ticket and, unfortunately, processed it at the incorrect rate.
—-----------------------------------------------------
Please find here below the original statement of LATAM airlines:
NOTIFICATION OF CANCELLATION AND REFUND OF THE PRICE PAID DUE TO ERRONEOUS ISSUANCE OF IBERIA FARE
We hereby inform you that, at the request of IBERIA, your reservation has been CANCELED because, as IBERIA has reported, the rate of your reservation responded to an erroneous issuance.
We confirm that the refund of your reservation has been ordered and consequently will be immediately received by you.
We convey our apologies for the inconvenience caused by the existence of this error in the issuance of IBERIA of your reservation.
In the event that you need additional information, do not hesitate to contact us.
Yours Sincerely,
Latam
—------------------------------------------------------
As clarified by Latam Airline in the statement above, your entire order, including any additional products, has been already fully refunded or will be as soon as possible.
We can assure you that your refund is handled as a priority by the airline as well as by Mytrip.
As we have no control over this issue, our customer support cannot offer you any other information beside what’s already stated above. Please contact LATAM Airlines directly for any other questions you may have.
For the most up-to-date information on your refund, please log-in on the “My Bookings” page.
The refund has been paid out in full - or will be shortly - to your original form of payment and you will receive an email when it will be processed.
We apologize for any inconvenience this may have caused.
Thank you for your understanding.
Kind regards
Mytrip
Sep 12, 2022, 8:45 am
#1458
Join Date: Nov 2010
Location: Sydney
Programs: NH AMC, EY Guest Silver,MPC GO
Posts: 210
no harm for me to be part of this. The act of IB in this round is disgraceful.
Sep 12, 2022, 11:41 am
#1459
Join Date: Dec 2019
Location: Chicago
Programs: AA Gold
Posts: 562
Got a schedule change email from Amex but the flight is still intact somehow 🤷 (so far)
if mine eventually gets canceled, I would gladly join
if mine eventually gets canceled, I would gladly join
Sep 12, 2022, 11:43 am
#1460
Join Date: Dec 2019
Location: Chicago
Programs: AA Gold
Posts: 562
Any experiences with the $1k fare booked via AmEx travel?
When I look at the ticket I can see the LATAM segments have dropped out, but the reservation is still "intact" on AmEx travel. I'm going to contact AmEx to get the segments reinstated/rebooked on the direct, but I'm curious what others have experienced.
When I look at the ticket I can see the LATAM segments have dropped out, but the reservation is still "intact" on AmEx travel. I'm going to contact AmEx to get the segments reinstated/rebooked on the direct, but I'm curious what others have experienced.
Sep 15, 2022, 10:09 am
#1461
Join Date: Mar 2012
Location: BRU / SCQ / LUX
Programs: Iberia, BAEC GOLD/ Priority Club : ROYAL Amb / Miles and More: SEN
Posts: 913
Yes. I will sent you a PM. ANy updates?
Iberia now even refused to reimburse me as the ticket is non refundable and " I choose the economy ticket" solution!
Sep 24, 2022, 8:32 am
#1463
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
Got a court decision for one of the recursos that they shall not be granted. So the only option is a proper lawsuit now, as far as I understood.
(Of course the lawyer says we should go for that and hope for an out-of-court settlement… yeah, right.)
(Of course the lawyer says we should go for that and hope for an out-of-court settlement… yeah, right.)
Oct 4, 2022, 3:25 am
#1464
Join Date: Aug 2022
Programs: Iberia
Posts: 4
Just for your information. I started a mediation through OCU in Spain. I have to wait now up to 30 days for an answer from Iberia. I will keep you posted. It would be interesting if we all make the same to push a bit more.
Oct 4, 2022, 3:29 am
#1465
Join Date: Jun 2022
Posts: 22
are you an OCU member? Or it is possible to start a mediation by anyone? Anyone made a complaint in “consumo”?
Oct 4, 2022, 4:43 am
#1467
Join Date: Jun 2022
Posts: 22
Is it possible to join to your complain? Or do I need to open a New one? (I have sent a DM)
Oct 16, 2022, 3:22 pm
#1469
Join Date: Dec 2019
Location: Chicago
Programs: AA Gold
Posts: 562
Missed one call from Spain and the voicemail said I can choose economy or refund and they will reach out again the next day. Never received another call but got an email saying they just put me in economy and reissued the ticket. This is the $1k non-stop fare bought with amex
Oct 16, 2022, 3:39 pm
#1470
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,947
Missed one call from Spain and the voicemail said I can choose economy or refund and they will reach out again the next day. Never received another call but got an email saying they just put me in economy and reissued the ticket. This is the $1k non-stop fare bought with amex
it's a little crazy that they're getting away with cancelling the $1k tickets ~three months after issuing them when they're still selling J flights to LIM and SCL for next year in the ~$1600 price range. Yes, it's 60% more than the $1k fare, but a far cry from their "we forgot to add a zero" excuse for a $10,000 fare.