pmarrsouth

which court was yours filed in?

notsosmart

I can’t believe this fare is somehow still with you guys.

I tried to book it way in the Before Time, and failed, gave up when it suddenly disappeared. Kudos to you all for persevering.

sydneyguy1234

in fact, the way IB did is not efficient at all. If they decided not to honour it anyways, why don't push a generic message to everyone who got this sub 1k fare when everyone gets the same offer but trying to call individually?

so far no call for me but expected it will come in soon.

xshanex

So, I got I am email, 24hrs after my call where I asked for more info to make a decision and they unilaterally reissued the ticket in Y, indicating that because they couldn't get me to make an on the fly decision they had to do this. Opened a case with IB, they said call back in 4hrs. The fact they say the ticket value is 10x the priced paid. Today I can book that same ticket on their web site for $3k Fully Flexible and $2k no changes. Making the $1k paid not unreasonable at all. In any case I will not be taking their offer. I can rebook a Skyteam ticket into GRU for a few hundred more and will be doing that to take advantage of great MQDs for DL requalification. If they for some reason now refuse to refund my unilaterally reissued V class ticket I will update this post.

danjur

Hey, does anyone want to join a colective complain to OCU and AESA against IB?
xshanex? sydneyguy1234? chejus? Elena2611? eh220160? leftysauce? hamallu? ExpatSomchai? 18wheeler_vanrekt? patvd? mgo72?

Elena2611

+1. I need to go to chile because it is my brother's wedding so I will have to buy another ticket (2’5 months later…).
But I find it shameful that with 1k tickets that they could honour they offer a ridiculously low 25% discount that can only be used until october 31. If they are not willing to honour the tickets I am trying to work out some deal with them, They should offer much more for the damage caused.

ggomtel

Does anyone know if I can cancel just one leg of this flexible business ticket (IB 1k)? I have tried to change the return flight and IB wants 10k due to fare difference. The agent said that I could refund the return even after flying the outbound, but I’m not sure. Furthermore she didn’t know how much would be refunded. Does anyone know how much was each leg when we booked this fare?

Deckter

Is it the first time you‘re trying to change the return leg? If yes, it should reprice using hystorical fares at the time of ticketing. Meaning, no fare difference to be collected.

ggomtel

unfortunately I already made a change (I did it online and it was free). But now I needed to change it again and it isn’t free anymore. However I would still be interested in flying the outbound but refund the inbound flight. Do you think that if I take the first flight and cancel the second would I be refunded half (or something like that) of what I paid? What do you mean by repricing at historical fares?

Deckter

Yes, according to the fare rules, you cancel the ticket at any time and receive a refund, although I'm not sure if you will get half or how much exactly. Below the relevant excerpt from the fare rules.

"CANCELLATIONS

BEFORE DEPARTURE
CANCELLATIONS PERMITTED FOR REFUND.

AFTER DEPARTURE
CANCELLATIONS PERMITTED FOR REFUND."

Repricing using historical fares in effect at the previous ticketing date means that the first voluntary change is done using the prices on the date the ticket was issued. By doing this change, you then reissue the ticket at a new date (when the fare was already 10K+), that's why IB is now asking for a fare difference.

ggomtel

great, thanks! I think I will take the first flight and after that I will call to cancel the second leg. Hopefully I will be refunded a significant amount (most of the fare were taxes/other surcharges so I guess I have a good chance of getting around half of what I paid). I may even wait a bit to cancel the second flight, hoping that IB makes some changes to the flight that allows me to rebook in a different date.

SK AAR

This is how MyTrip/GotoGate or whatever name they are using, operates. It was def. not LATAM applying a refund fee. As suggested above do a charge back. You will get nowhere with MyTrip

MyTrip are horrible/amoung the worst. My example: My ticket to Rio with TAP was cancelled due to Corona restrictions. Later I called TAP to rebook the ticket only to find out that MyTrip had applied for refund of the ticket (without telling me and obviously without any refund to me). When I called MyTrip I was told that a refund would be processed. 4 months later I received around 40 EUR. MyTrip told me that this was the amount that MyTrip had received from TAP and no further refund was due. Upon complaining to TAP I was told that a full refund was possible (because TAP had cancelled the flights) but MyTrip had applied for voluntary refund/a refund according to fare rules, i.e. only taxes and fee to refunded And now it is too late for a charge back...

Funky Spike

So I initiated a chargeback as Last Minute were dragging their feet and the response from LM was an out and out lie! They just said we have had no contact from the customer so the charge stands.
Of course my phone and email records suggest otherwise...........

Spike

Microtat

Lesson learnt > USD75. No OTA and Latam - One Dishonest and one not responsive.

nmsondrej

Anybody lucky to fly 1K booking direct with Iberia? No call so far at my side, booking live (just record locator changed). But I really do not want to appear at MAD airport and check in to economy. And its time to fix plans for me in Chille by now.

BTW I know the rules of the game here and I don't really think it is vital for our community to sue the airline for not allowing us to fly overseas for 300 bucks. This will just make airlines to watch much more closely after these deals and minimize our chances to hop on. All after all, this this is one of the worst handled deals by us as well as by airlines so far ... and I have been involved to many many, including famous AZ DUS-FLO one way around the world, which took me a year to claim back money for those tickets