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[PREM FARE GONE] Mad-scl biz $280 return

[PREM FARE GONE] Mad-scl biz $280 return

Old Aug 26, 22, 9:34 am
  #1426  
 
Join Date: Jul 2009
Programs: M&M
Posts: 950
Originally Posted by megaloman
Well, there's evidence out there from CEDR and MCOL that when you booked e.g. First Class but got to travel in Business Class because of the equipment change that happened weeks/months before travel, this would grant you the 75% fare compensation
Well, technically (advance) equip change is the same as cancellation because the airline needs to cancel out the flight in the GDS and put it in again, resulting in a cancelled segment in all reservations. Now it's of course debatable whether this is "nonoperation of a scheduled flight" but, again, technically, it's a cancellation and I think comp options should be similar as they are for cancellations (with the fare diff refund if booked travel class is no longer available).

When they swap equip at the gate is a different thing of course, so are invol downgrades both of which are supposed to be covered by the Reg.
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Old Aug 26, 22, 9:49 am
  #1427  
 
Join Date: Aug 2022
Location: New York
Programs: AS 100K
Posts: 11
I just called Latam US office because I don't speak Spanish, apparently the agent had no idea of what I was talking about, and claimed that the ticket was already refunded so there's nothing he can do. I purchased the ticket through Mytrip but the agent told me to call Super Saver at 7123228778. Is filing a case on Latam an easier way?

Last edited by WorldTraveler001; Aug 26, 22 at 10:09 am
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Old Aug 26, 22, 11:19 am
  #1428  
 
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,585
Originally Posted by WorldTraveler001
I just called Latam US office because I don't speak Spanish, apparently the agent had no idea of what I was talking about, and claimed that the ticket was already refunded so there's nothing he can do. I purchased the ticket through Mytrip but the agent told me to call Super Saver at 7123228778. Is filing a case on Latam an easier way?
They speak English on the other numbers too. Tell them to check the notes on the PNR from the 8th July and ask them to proceed from there (presuming you are ok with traveling in Y now)
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Old Aug 26, 22, 12:55 pm
  #1429  
 
Join Date: Aug 2022
Location: New York
Programs: AS 100K
Posts: 11
Originally Posted by pmarrsouth
They speak English on the other numbers too. Tell them to check the notes on the PNR from the 8th July and ask them to proceed from there (presuming you are ok with traveling in Y now)
Just called the Latam Chile agent, told him to check the PNR notes from July 8, also informed him of "Protocol del 8 de Julio". He told me that my coupon status is "refunded" not "ok", so I am not eligible for being reissued a ticket, is that true?
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Old Aug 26, 22, 9:04 pm
  #1430  
 
Join Date: Nov 2017
Location: Singapore
Programs: Cathay Diamond and Singapore Gold
Posts: 190
Hello Gents.. Did anyone purchase the usd350 through mytrip.com?

i am happy that i have gotten a refund, however extremely unhappy that i was charged a refund fee. The cancellation was initiated by the latam, and i do not think charging a refund fee is right.

The agent said it was charged by latam and there was nothing they can do. Would anyone be able to provide any insights on that, and/or any contacts through to latam to check? Thanks heaps!
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Old Aug 27, 22, 2:00 am
  #1431  
 
Join Date: Aug 2017
Programs: OW
Posts: 220
Originally Posted by leftysauce
Has anyone with the 1k fare *not* gotten the call yet?
Yep, no call yet
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Old Aug 27, 22, 3:44 am
  #1432  
 
Join Date: Oct 2013
Posts: 561
Originally Posted by Microtat
Hello Gents.. Did anyone purchase the usd350 through mytrip.com?

i am happy that i have gotten a refund, however extremely unhappy that i was charged a refund fee. The cancellation was initiated by the latam, and i do not think charging a refund fee is right.

The agent said it was charged by latam and there was nothing they can do. Would anyone be able to provide any insights on that, and/or any contacts through to latam to check? Thanks heaps!
Do a chargeback
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Old Aug 27, 22, 4:07 am
  #1433  
 
Join Date: Aug 2022
Programs: Iberia
Posts: 4
Hey guys! I'm new in the forum, I've read the cases of the Iberia 1K flight business flights in here. My ticket was issued in June, and now I got the email that they downgraded me and they're not willing to re-issue back in Business. Only refund or flight in economy cabin. I have a flight after that one, so I can't really cancel it. How should I proceed to make a complain in Spain? AESA? OCU? I don't know how to fill a complain as they are not willing to do anything claiming it was a fare error in the website. (Which we shouldn't be responsible at all). I've called several times, stating I have the e-ticket and several email confirmations but they are really stubborn. What do you think? Thanks!
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Old Aug 27, 22, 6:27 am
  #1434  
 
Join Date: Jul 2014
Location: WAW ✈ LHR ✈ GLA
Programs: BA GGL/CCR, HH Diamond, IHG Spire Ambassador
Posts: 2,457
Originally Posted by Microtat
Hello Gents.. Did anyone purchase the usd350 through mytrip.com?

i am happy that i have gotten a refund, however extremely unhappy that i was charged a refund fee. The cancellation was initiated by the latam, and i do not think charging a refund fee is right.

The agent said it was charged by latam and there was nothing they can do. Would anyone be able to provide any insights on that, and/or any contacts through to latam to check? Thanks heaps!
I purchased 2 trips through mytrip.com (billed as FLIGHT NETWORK UK), both got refunded in full.
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Old Aug 27, 22, 6:44 am
  #1435  
 
Join Date: Jun 2022
Posts: 22
Originally Posted by danjur
Hey guys! I'm new in the forum, I've read the cases of the Iberia 1K flight business flights in here. My ticket was issued in June, and now I got the email that they downgraded me and they're not willing to re-issue back in Business. Only refund or flight in economy cabin. I have a flight after that one, so I can't really cancel it. How should I proceed to make a complain in Spain? AESA? OCU? I don't know how to fill a complain as they are not willing to do anything claiming it was a fare error in the website. (Which we shouldn't be responsible at all). I've called several times, stating I have the e-ticket and several email confirmations but they are really stubborn. What do you think? Thanks!
I think that if we join forces and make a joint complaint to "consumo" it is more effective.

what cannot be possible is that due to an error beyond our control they offer us 25% in a voucher (Latam has been much more fair in that sense, offering 75%) Iberia has reacted months later than latam (with all the associated expenses that this may imply for us)

edited: they reinstated business to me but I received an email yesterday with my tickets again in economy
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Old Aug 27, 22, 6:48 am
  #1436  
 
Join Date: Jun 2004
Location: Spain
Posts: 433
Originally Posted by eh220160
Yep, no call yet
no call as of yet.
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Old Aug 27, 22, 6:53 am
  #1437  
 
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,585
Originally Posted by WorldTraveler001
Just called the Latam Chile agent, told him to check the PNR notes from July 8, also informed him of "Protocol del 8 de Julio". He told me that my coupon status is "refunded" not "ok", so I am not eligible for being reissued a ticket, is that true?
no, but you would need to pay for your new ticket to LATAM directly. HUCA
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Old Aug 27, 22, 8:59 am
  #1438  
 
Join Date: Nov 2017
Location: Singapore
Programs: Cathay Diamond and Singapore Gold
Posts: 190
Originally Posted by megaloman
I purchased 2 trips through mytrip.com (billed as FLIGHT NETWORK UK), both got refunded in full.
zzzz what double standards

Mine was billed by mytrip_us. Would that make a difference? I have raised this to latam. Just want to know the truth as to who charged the refund fees..
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Old Aug 27, 22, 10:48 am
  #1439  
 
Join Date: Aug 2015
Location: DXB
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Posts: 2,697
So our recursos were not granted by the court. Instead the court said the decision should be made in a joint hearing. I asked the lawyer how long that would take and he said about one month (!). I was expecting a year or two… So this could get interesting.
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Old Aug 27, 22, 11:22 am
  #1440  
 
Join Date: Dec 2009
Location: DTW
Programs: UA Premier-1K, DM,SM,BA,AA & SPG
Posts: 50
Originally Posted by chejus
no call as of yet.
Got my call today from a Madrid number.. offering same as noted.. I had a $1k ticket. Told them I needed everything in writing, I wasn't accepting any other other than retaining my J seat. Asked to escalate/reconsider since it was 45d since booking and I have built plans around this ticket. Said nothing he could do, that this issue has already been escalated many times. The guy was just the messenger. Flight isn't until May so I have time to see how this plays out for folks with $1k tickets purchased through IB
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