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[PREM FARE GONE] Mad-scl biz $280 return

[PREM FARE GONE] Mad-scl biz $280 return

Old Aug 11, 22, 10:54 pm
  #1396  
 
Join Date: Jun 2004
Location: Spain
Posts: 406
Originally Posted by 18wheeler_vanrekt View Post
Just today got the email for one of the ~$1k USD Iberia direct tickets that it must be downgraded to Y plus 25% voucher, or fully refunded.

I understand the Chilean court case, etc and am just catching up... any recourse I have here or should I just cancel and try to get them to refund the rest of my stuff? (1 night hotel in Santiago that I booked a month after booking the flight, which seems reasonable?)
Hello, can you please share with us the email without personal details? I bought this ticket in the Iberia site and paid 900 for it...but it still shows as ok....
chejus is offline  
Old Aug 12, 22, 2:01 am
  #1397  
 
Join Date: Jan 2018
Posts: 61
Originally Posted by chejus View Post
Hello, can you please share with us the email without personal details? I bought this ticket in the Iberia site and paid 900 for it...but it still shows as ok....
Youll find the email in post 1247.
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patvd is offline  
Old Aug 12, 22, 4:58 pm
  #1398  
 
Join Date: Jan 2018
Location: SFO, JFK/LGA/EWR
Programs: Alaska 100K, Hyatt Globalist, Marriott Titanium, *A Gold w/ Asiana Diamond, Krisflyer Gold, AC 50K
Posts: 560
Ugh... eventually decided to cancel. Iberia refused to refund my positioning flights from Barcelona to Madrid and back, and I also have 2 nights hotel I may (or may not) be able to be refunded by Marriott...

Is there any way I can try to recoup these expenses from Iberia? Given that my ticket was cancelled 2 months after booking, I believe I have a reasonable claim that I expected to be able to travel, and I made my other bookings 1 month afterwards with my business class ticket still "live", so that story would check out
18wheeler_vanrekt is offline  
Old Aug 12, 22, 5:17 pm
  #1399  
 
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,489
All bookings were made less than 2 months ago. Why did you decide to cancel?
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Old Aug 12, 22, 5:53 pm
  #1400  
 
Join Date: Jan 2018
Location: SFO, JFK/LGA/EWR
Programs: Alaska 100K, Hyatt Globalist, Marriott Titanium, *A Gold w/ Asiana Diamond, Krisflyer Gold, AC 50K
Posts: 560
Because they downgraded me from business class to Economy obviously... I would have never chosen to fly to Santiago and back over a single weekend in Economy, including earning not enough miles as I'd planned to earn with the business class ticket for status requalification.
18wheeler_vanrekt is offline  
Old Aug 12, 22, 6:04 pm
  #1401  
 
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,489
Originally Posted by 18wheeler_vanrekt View Post
Because they downgraded me from business class to Economy obviously... I would have never chosen to fly to Santiago and back over a single weekend in Economy, including earning not enough miles as I'd planned to earn with the business class ticket for status requalification.
Did you file the RP?
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Old Aug 12, 22, 10:22 pm
  #1402  
 
Join Date: Jan 2018
Location: SFO, JFK/LGA/EWR
Programs: Alaska 100K, Hyatt Globalist, Marriott Titanium, *A Gold w/ Asiana Diamond, Krisflyer Gold, AC 50K
Posts: 560
No, because my ticket hadnt been downgraded yet during the Recurso filing period
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Old Aug 13, 22, 4:10 am
  #1403  
 
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 8,931
Originally Posted by 18wheeler_vanrekt View Post
Ugh... eventually decided to cancel. Iberia refused to refund my positioning flights from Barcelona to Madrid and back, and I also have 2 nights hotel I may (or may not) be able to be refunded by Marriott...

Is there any way I can try to recoup these expenses from Iberia? Given that my ticket was cancelled 2 months after booking, I believe I have a reasonable claim that I expected to be able to travel, and I made my other bookings 1 month afterwards with my business class ticket still "live", so that story would check out
No chance. IB is not liable for such incidental expenses. You decided to cancel.
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Old Aug 16, 22, 11:31 am
  #1404  
 
Join Date: Dec 2010
Location: LHR
Programs: Accor PLT,Thai Silver, HH Dia, SPG Titanium (LT Gold), Aegean Gold, BA Silver
Posts: 4,931
I, on the off chance, filed a claim via AESA in Spain and have just received a response and request for additional information. Currently not sure whether to pursue further and just move on but may be an avenue for some to also explore.
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Old Aug 17, 22, 2:21 am
  #1405  
 
Join Date: Aug 2017
Programs: OW
Posts: 200
Originally Posted by ExpatSomchai View Post
I, on the off chance, filed a claim via AESA in Spain and have just received a response and request for additional information. Currently not sure whether to pursue further and just move on but may be an avenue for some to also explore.
Dosent seem like there is much to loose at this stage? I have a eur 1k booking for Dec and expecting to hear from IB any day now / pretty tempted to move on in any case

Originally Posted by Deckter View Post
It's not random:

"Please bear in that mind check-in for flights to/from Cuba, El Salvador, United States, United Kingdom, Guatemala, Mexico, Puerto Rico and China only opens 24 hours before the departure of your flight."

https://www.iberia.com/us/checkin-information/

So it probably means that IB is blocking the possibility of online check-in for these tickets.
I have an Avios MAD-SCL booking and it also does not allow me to check-in more than 24 hours in advance so this might not necessarily be the case (but clearly the risk of unilateral cancellation prior to departure is very much live)

Last edited by Pat89339; Aug 29, 22 at 12:07 pm Reason: Consecutive posts
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Old Aug 22, 22, 10:37 am
  #1406  
 
Join Date: Jul 2018
Location: CMN,DXB,CDG
Programs: Flying Blue Platinum
Posts: 674
Got a call from a (very nice) IB staff about my flight, with the choice between a downgrade + discount or a refund + discount.

For reference:
  • 1k fare in J (2 PAX)
  • Flight scheduled in March 23
  • Purchased directly on IB ES
  • The call came from the Spanish call centre, staff was Spanish but had a solid French speaking level (I'm French)
Since I was not sure I was gonna be able to fly it anyway, I took the refund.

[OT]Now I do hope some do fly it, but overall disappointed by the "spirit" of this specific thread. You win some, you lose some, that's how it used to be (clearly IB used to have a solid track record of letting those 1k fares fly, hence the (slight) rant ^^ [/OT]
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offvoice is offline  
Old Aug 22, 22, 11:35 am
  #1407  
 
Join Date: May 2013
Posts: 26
Just another data point. 1K tickets for December, 3 pax, purchased directly from Iberia. I had a missed call from a Spanish number, presumably Iberia's customer service and later that day received an email that they wanted to offer me a choice of full refund or downgrade to Economy and since I did not responded they downgraded it. Just called them to ask for refund.

Out of curiosity - had we accepted downgrade for Economy, isn't it a case for 75% refund due to involuntary downgrade? Or am I missing something here?

Cheers
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Old Aug 22, 22, 1:31 pm
  #1408  
 
Join Date: Jun 2022
Posts: 22
Originally Posted by NovaTV View Post
Just another data point. 1K tickets for December, 3 pax, purchased directly from Iberia. I had a missed call from a Spanish number, presumably Iberia's customer service and later that day received an email that they wanted to offer me a choice of full refund or downgrade to Economy and since I did not responded they downgraded it. Just called them to ask for refund.

Out of curiosity - had we accepted downgrade for Economy, isn't it a case for 75% refund due to involuntary downgrade? Or am I missing something here?

Cheers
I just called customer service because they also sent me an email saying that they applied the second option to me since I couldn't take their phone calls. And the person who has attended me has offered to restore my business tickets, so now I have a new email with the new E-ticket numbers (class J) but not a pdf with the new E-tickets, just the ticket number and the confirmation mail .

Also, if I try to select a seat, the business cabin appears available for selection but with a cost of $50 dollars for each seat selected (it shouldn't be like this as the fare is flexible business). What do you think?
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Old Aug 22, 22, 1:45 pm
  #1409  
 
Join Date: Aug 2019
Location: BER
Programs: BAEC, M&M
Posts: 595
Originally Posted by Elena2611 View Post
I just called customer service because they also sent me an email saying that they applied the second option to me since I couldn't take their phone calls. And the person who has attended me has offered to restore my business tickets, so now I have a new email with the new E-ticket numbers (class J) but not a pdf with the new E-tickets, just the ticket number and the confirmation mail .

Also, if I try to select a seat, the business cabin appears available for selection but with a cost of $50 dollars for each seat selected (it shouldn't be like this as the fare is flexible business). What do you think?
Try and select the seat via the app, that should work.
Deckter is offline  
Old Aug 22, 22, 6:34 pm
  #1410  
 
Join Date: Mar 2006
Location: Malta
Programs: Skywards Silver
Posts: 543
Originally Posted by Elena2611 View Post
I just called customer service because they also sent me an email saying that they applied the second option to me since I couldn't take their phone calls. And the person who has attended me has offered to restore my business tickets, so now I have a new email with the new E-ticket numbers (class J) but not a pdf with the new E-tickets, just the ticket number and the confirmation mail .

Also, if I try to select a seat, the business cabin appears available for selection but with a cost of $50 dollars for each seat selected (it shouldn't be like this as the fare is flexible business). What do you think?

Congrats, how did you manage to convince them to put you back into business class?
hamallu is offline  

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