Go Back  FlyerTalk Forums > Miles&Points > Mileage Run Deals > Mileage Run Discussion
Reload this Page >

[PREM FARE GONE] Mad-scl biz $280 return

[PREM FARE GONE] Mad-scl biz $280 return

Old Jul 22, 22, 5:38 pm
  #1246  
vji
 
Join Date: Mar 2018
Posts: 151
Originally Posted by pmarrsouth
When did you send them the completed pdf? When did pay them? Dates please
PDF sent July 18, received response same day asking for payment.

Payment sent July 19, received response that payment was received and they would update me.

Cancelation email received June 22, so today would be the 30 day mark.
vji is offline  
Old Jul 22, 22, 5:45 pm
  #1247  
 
Join Date: Jan 2018
Posts: 63
I had a 1k booking directly with Iberia, they called me today to explain it was an error fare and offered a 25% voucher on top of a refund or an economy ticket. After the call I got the following email:

Thank you for answering our call, for dedicating your time and for allowing us to express our sincere apologies in relation to the error that occurred when charging the Business class fare on our flights between Madrid and Santiago de Chile, which caused your reservation to travel with Iberia under XXXXX locator in favour of the following passengers:
Name and surname/s:
Passenger # 1

patvd
As we have explained to you over the phone, the reservation you made for us is the result of a totally involuntary technical error on the part of Iberia when loading this fare into its systems. The error consisted in registering it omitting the last figure of the rate, thus offering it at a tenth of its real value. The rate was only available for about 24 hours and was removed as soon as the error was detected. In no case was it a promotional rate, nor did Iberia carry out any advertising of it since in no case was that its intention.

In our telephone conversation we offered you as possible alternatives either to cancel your reservation and obtain full refund of the amount you paid for it, free of charge; or keep the reservation for the same dates and passengers but traveling in the Economy cabin. In both cases, and with the aim of compensating you for the possible inconvenience that we could have caused you, we offered to issue you a voucher with a 25% discount that you could use in future flight reservations and purchases of services on our Iberia website.com.

Unfortunately, we have not been able to convince you to choose either of the two alternatives offered.

We hereby inform you that within [3 days] from today we will proceed unilaterally to apply the first of the options (cancellation and refund of your reservation and sending of the discount voucher). If prior to today you had incurred any travel expenses (hotel reservations, car rental, connecting flights...) that could not be recovered, please let us know, providing the corresponding supporting documentary evidence of purchase (including cancellation conditions) and payment through the claims form enabled on our website.

You can also contact us through our customer service telephone center for any information you need in this regard.

Once again, we are sorry and humbly apologize for any inconvenience this incident may have caused you and we sincerely thank you in advance for your understanding

Yours sincerely,

Iberia Team

Last edited by patvd; Jul 22, 22 at 5:54 pm
patvd is offline  
Old Jul 22, 22, 8:11 pm
  #1248  
 
Join Date: Jul 2015
Location: MIA
Posts: 477
Originally Posted by patvd
I had a 1k booking directly with Iberia, they called me today to explain it was an error fare and offered a 25% voucher on top of a refund or an economy ticket. After the call I got the following email:

Thank you for answering our call, for dedicating your time and for allowing us to express our sincere apologies in relation to the error that occurred when charging the Business class fare on our flights between Madrid and Santiago de Chile, which caused your reservation to travel with Iberia under XXXXX locator in favour of the following passengers:
Name and surname/s:
Passenger # 1

patvd
As we have explained to you over the phone, the reservation you made for us is the result of a totally involuntary technical error on the part of Iberia when loading this fare into its systems. The error consisted in registering it omitting the last figure of the rate, thus offering it at a tenth of its real value. The rate was only available for about 24 hours and was removed as soon as the error was detected. In no case was it a promotional rate, nor did Iberia carry out any advertising of it since in no case was that its intention.

In our telephone conversation we offered you as possible alternatives either to cancel your reservation and obtain full refund of the amount you paid for it, free of charge; or keep the reservation for the same dates and passengers but traveling in the Economy cabin. In both cases, and with the aim of compensating you for the possible inconvenience that we could have caused you, we offered to issue you a voucher with a 25% discount that you could use in future flight reservations and purchases of services on our Iberia website.com.

Unfortunately, we have not been able to convince you to choose either of the two alternatives offered.

We hereby inform you that within [3 days] from today we will proceed unilaterally to apply the first of the options (cancellation and refund of your reservation and sending of the discount voucher). If prior to today you had incurred any travel expenses (hotel reservations, car rental, connecting flights...) that could not be recovered, please let us know, providing the corresponding supporting documentary evidence of purchase (including cancellation conditions) and payment through the claims form enabled on our website.

You can also contact us through our customer service telephone center for any information you need in this regard.

Once again, we are sorry and humbly apologize for any inconvenience this incident may have caused you and we sincerely thank you in advance for your understanding

Yours sincerely,

Iberia Team
What was your routing?
sgan317 is offline  
Old Jul 22, 22, 10:10 pm
  #1249  
 
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,584
Originally Posted by sgan317
What was your routing?
Probably the direct MAD-SCL RT, those were the $1K fare due to the added YQ

Pretty interesting email overall and that they are only offering a 25% voucher
pmarrsouth is offline  
Old Jul 23, 22, 12:31 am
  #1250  
 
Join Date: Oct 2006
Location: SEA, SFO, HKG
Programs: Alaska MVP Gold 100K; Cathay Diamond; Asiana Club Diamond; SkyMiles Diamond Medallion
Posts: 113
Originally Posted by sfosuw
My flight is in early August and I am going the Recurso route with Klaus. I am expecting it to be reinstated shortly and am confident to fly. If the ruling is eventually in favor of LATAM after the fact then LATAM can go pound sand. I don't see how they can realistically recuperate this from me since I don't live in Chile or Spain nor do I plan on using LATAM again anytime soon.
Just a quick update. Received an email from Klaus, the recurso lawyer tonight. Ticket reinstated to original routing on Full J fare on new ticket and new PNR (issued Jul 20 in Lima)

. Very interesting fare amount.

Last edited by sfosuw; Jul 23, 22 at 1:10 am
sfosuw is online now  
Old Jul 23, 22, 12:45 am
  #1251  
 
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,584
Originally Posted by sfosuw
Ticket reinstated to original routing on Full J fare on new ticket
Congrats!

How did you pay for this new ticket (the email from LATAM or Klaus told you how to pay it)?

When did you submit the PDF details and ~40 payment to Klaus?
pmarrsouth is offline  
Old Jul 23, 22, 12:48 am
  #1252  
 
Join Date: Jan 2018
Posts: 63
Originally Posted by sgan317
What was your routing?
Direct MAD-SCL-MAD booked with Iberia.
patvd is offline  
Old Jul 23, 22, 1:09 am
  #1253  
 
Join Date: Oct 2006
Location: SEA, SFO, HKG
Programs: Alaska MVP Gold 100K; Cathay Diamond; Asiana Club Diamond; SkyMiles Diamond Medallion
Posts: 113
Originally Posted by pmarrsouth
Congrats!

How did you pay for this new ticket (the email from LATAM or Klaus told you how to pay it)?

When did you submit the PDF details and ~40 payment to Klaus?
I have not pay for it so I am expecting someone from LATAM to contact me to collect the money I guess.
I submitted everything exactly 7 days ago.
haroon145, palmanfr and pmarrsouth like this.
sfosuw is online now  
Old Jul 23, 22, 4:27 am
  #1254  
 
Join Date: Nov 2010
Location: Sydney
Programs: NH AMC, EY Guest Silver,MPC GO
Posts: 195
Originally Posted by patvd
Direct MAD-SCL-MAD booked with Iberia.

interesting indeed as a month passed since we all bought the ticket.
When is your travel date?
sydneyguy1234 is offline  
Old Jul 23, 22, 5:19 am
  #1255  
 
Join Date: Jan 2018
Posts: 63
Originally Posted by sydneyguy1234
interesting indeed as a month passed since we all bought the ticket.
When is your travel date?
26th September.

The IB representative was someone specially trained to make the call. The call originated from a Spanish number but they spoke perfect French and clearly had a legal background. Friendly but very clear: no way you will travel in J on this ticket. When I mentioned the upcoming Chilean court case it became clear that honouring the 1k tickets would weaken their position in court which made me think the case contributed to not honouring the 1k tickets.
patvd is offline  
Old Jul 23, 22, 5:44 am
  #1256  
 
Join Date: Jun 2022
Posts: 37
Originally Posted by patvd
When I mentioned the upcoming Chilean court case it became clear that honouring the 1k tickets would weaken their position in court which made me think the case contributed to not honouring the 1k tickets.
That might explain why they decided to cancel only now, a month later. Thank all the justice fighters...
BlueThroughCrimp likes this.
bimbonello is offline  
Old Jul 23, 22, 5:49 am
  #1257  
 
Join Date: Oct 2017
Location: Australia
Programs: QF; VA; AS
Posts: 104
Originally Posted by bimbonello
That might explain why they decided to cancel only now, a month later. Thank all the justice fighters...
So, according to you this is a zero-sum game? Any evidence, other than anecdotal?
Scottyrocket is online now  
Old Jul 23, 22, 6:08 am
  #1258  
 
Join Date: Jun 2022
Posts: 37
Originally Posted by Scottyrocket
So, according to you this is a zero-sum game? Any evidence, other than anecdotal?
What evidence you want? Clearly IB know what's going on (incl. the Chilean case) according to the representative + the copy of the email above - that's a pretty strong evidence IMHO. I'm positive that IB were going to honour their tickets. I previously flew on MAD-BOG in J for under 500. I believe if it wasn't the LA/Chile threat IB would honour the tickets... So it's very likely that if the lawyers/courts didn't get involved there would more people flying the tickets (without fighting). Otherwise why IB is getting in touch and cancelling a month later?
patvd likes this.
bimbonello is offline  
Old Jul 23, 22, 6:23 am
  #1259  
 
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,584
Originally Posted by bimbonello
Otherwise why IB is getting in touch and cancelling a month later?
Could well be related to the LATAM recurso protection. On the flip side of that, one has 30 days to file from when it is cancelled, no matter if it was cancelled on the 19th June or the 19th December. The lawyers might pick up these cases, who knows, all that would need to be done is ask them

LATAM offering downgrade compensation of 75% to people who request it (who accept a ticket in Y instead of in J) would seem to be an interesting decision, if they were trying to avoid hindering legal battles on their end (imo, not a lawyer, etc)
pmarrsouth is offline  
Old Jul 23, 22, 9:16 am
  #1260  
 
Join Date: Dec 2008
Location: London
Programs: ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Diamond Ambassador
Posts: 5,085
My ticket has gone through several schedule/flight changes - and is un-flyable right now.

LATAM online autoproteccion tool is usually not working and when it does - ends with a message to contact the agency where I got the ticket. MyTrip doesn't have great reviews about their customer service.

I guess all that will do is get the ticket cancelled once brought to OTA/LA's attention as it is not for immediate travel.
jms_uk is offline  

Thread Tools
Search this Thread