[PREM FARE GONE] Mad-scl biz $280 return
Jul 22, 22, 5:38 pm
#1246
Join Date: Mar 2018
Posts: 151
Payment sent July 19, received response that payment was received and they would update me.
Cancelation email received June 22, so today would be the 30 day mark.
Jul 22, 22, 5:45 pm
#1247
Join Date: Jan 2018
Posts: 63
I had a 1k booking directly with Iberia, they called me today to explain it was an error fare and offered a 25% voucher on top of a refund or an economy ticket. After the call I got the following email:
« Thank you for answering our call, for dedicating your time and for allowing us to express our sincere apologies in relation to the error that occurred when charging the Business class fare on our flights between Madrid and Santiago de Chile, which caused your reservation to travel with Iberia under XXXXX locator in favour of the following passengers:
Name and surname/s:
Passenger # 1
patvd
As we have explained to you over the phone, the reservation you made for us is the result of a totally involuntary technical error on the part of Iberia when loading this fare into its systems. The error consisted in registering it omitting the last figure of the rate, thus offering it at a tenth of its real value. The rate was only available for about 24 hours and was removed as soon as the error was detected. In no case was it a promotional rate, nor did Iberia carry out any advertising of it since in no case was that its intention.
In our telephone conversation we offered you as possible alternatives either to cancel your reservation and obtain full refund of the amount you paid for it, free of charge; or keep the reservation for the same dates and passengers but traveling in the Economy cabin. In both cases, and with the aim of compensating you for the possible inconvenience that we could have caused you, we offered to issue you a voucher with a 25% discount that you could use in future flight reservations and purchases of services on our Iberia website.com.
Unfortunately, we have not been able to convince you to choose either of the two alternatives offered.
We hereby inform you that within [3 days] from today we will proceed unilaterally to apply the first of the options (cancellation and refund of your reservation and sending of the discount voucher). If prior to today you had incurred any travel expenses (hotel reservations, car rental, connecting flights...) that could not be recovered, please let us know, providing the corresponding supporting documentary evidence of purchase (including cancellation conditions) and payment through the claims form enabled on our website.
You can also contact us through our customer service telephone center for any information you need in this regard.
Once again, we are sorry and humbly apologize for any inconvenience this incident may have caused you and we sincerely thank you in advance for your understanding
Yours sincerely,
Iberia Team »
« Thank you for answering our call, for dedicating your time and for allowing us to express our sincere apologies in relation to the error that occurred when charging the Business class fare on our flights between Madrid and Santiago de Chile, which caused your reservation to travel with Iberia under XXXXX locator in favour of the following passengers:
Name and surname/s:
Passenger # 1
patvd
As we have explained to you over the phone, the reservation you made for us is the result of a totally involuntary technical error on the part of Iberia when loading this fare into its systems. The error consisted in registering it omitting the last figure of the rate, thus offering it at a tenth of its real value. The rate was only available for about 24 hours and was removed as soon as the error was detected. In no case was it a promotional rate, nor did Iberia carry out any advertising of it since in no case was that its intention.
In our telephone conversation we offered you as possible alternatives either to cancel your reservation and obtain full refund of the amount you paid for it, free of charge; or keep the reservation for the same dates and passengers but traveling in the Economy cabin. In both cases, and with the aim of compensating you for the possible inconvenience that we could have caused you, we offered to issue you a voucher with a 25% discount that you could use in future flight reservations and purchases of services on our Iberia website.com.
Unfortunately, we have not been able to convince you to choose either of the two alternatives offered.
We hereby inform you that within [3 days] from today we will proceed unilaterally to apply the first of the options (cancellation and refund of your reservation and sending of the discount voucher). If prior to today you had incurred any travel expenses (hotel reservations, car rental, connecting flights...) that could not be recovered, please let us know, providing the corresponding supporting documentary evidence of purchase (including cancellation conditions) and payment through the claims form enabled on our website.
You can also contact us through our customer service telephone center for any information you need in this regard.
Once again, we are sorry and humbly apologize for any inconvenience this incident may have caused you and we sincerely thank you in advance for your understanding
Yours sincerely,
Iberia Team »
Last edited by patvd; Jul 22, 22 at 5:54 pm
Jul 22, 22, 8:11 pm
#1248
Join Date: Jul 2015
Location: MIA
Posts: 477
I had a 1k booking directly with Iberia, they called me today to explain it was an error fare and offered a 25% voucher on top of a refund or an economy ticket. After the call I got the following email:
« Thank you for answering our call, for dedicating your time and for allowing us to express our sincere apologies in relation to the error that occurred when charging the Business class fare on our flights between Madrid and Santiago de Chile, which caused your reservation to travel with Iberia under XXXXX locator in favour of the following passengers:
Name and surname/s:
Passenger # 1
patvd
As we have explained to you over the phone, the reservation you made for us is the result of a totally involuntary technical error on the part of Iberia when loading this fare into its systems. The error consisted in registering it omitting the last figure of the rate, thus offering it at a tenth of its real value. The rate was only available for about 24 hours and was removed as soon as the error was detected. In no case was it a promotional rate, nor did Iberia carry out any advertising of it since in no case was that its intention.
In our telephone conversation we offered you as possible alternatives either to cancel your reservation and obtain full refund of the amount you paid for it, free of charge; or keep the reservation for the same dates and passengers but traveling in the Economy cabin. In both cases, and with the aim of compensating you for the possible inconvenience that we could have caused you, we offered to issue you a voucher with a 25% discount that you could use in future flight reservations and purchases of services on our Iberia website.com.
Unfortunately, we have not been able to convince you to choose either of the two alternatives offered.
We hereby inform you that within [3 days] from today we will proceed unilaterally to apply the first of the options (cancellation and refund of your reservation and sending of the discount voucher). If prior to today you had incurred any travel expenses (hotel reservations, car rental, connecting flights...) that could not be recovered, please let us know, providing the corresponding supporting documentary evidence of purchase (including cancellation conditions) and payment through the claims form enabled on our website.
You can also contact us through our customer service telephone center for any information you need in this regard.
Once again, we are sorry and humbly apologize for any inconvenience this incident may have caused you and we sincerely thank you in advance for your understanding
Yours sincerely,
Iberia Team »
« Thank you for answering our call, for dedicating your time and for allowing us to express our sincere apologies in relation to the error that occurred when charging the Business class fare on our flights between Madrid and Santiago de Chile, which caused your reservation to travel with Iberia under XXXXX locator in favour of the following passengers:
Name and surname/s:
Passenger # 1
patvd
As we have explained to you over the phone, the reservation you made for us is the result of a totally involuntary technical error on the part of Iberia when loading this fare into its systems. The error consisted in registering it omitting the last figure of the rate, thus offering it at a tenth of its real value. The rate was only available for about 24 hours and was removed as soon as the error was detected. In no case was it a promotional rate, nor did Iberia carry out any advertising of it since in no case was that its intention.
In our telephone conversation we offered you as possible alternatives either to cancel your reservation and obtain full refund of the amount you paid for it, free of charge; or keep the reservation for the same dates and passengers but traveling in the Economy cabin. In both cases, and with the aim of compensating you for the possible inconvenience that we could have caused you, we offered to issue you a voucher with a 25% discount that you could use in future flight reservations and purchases of services on our Iberia website.com.
Unfortunately, we have not been able to convince you to choose either of the two alternatives offered.
We hereby inform you that within [3 days] from today we will proceed unilaterally to apply the first of the options (cancellation and refund of your reservation and sending of the discount voucher). If prior to today you had incurred any travel expenses (hotel reservations, car rental, connecting flights...) that could not be recovered, please let us know, providing the corresponding supporting documentary evidence of purchase (including cancellation conditions) and payment through the claims form enabled on our website.
You can also contact us through our customer service telephone center for any information you need in this regard.
Once again, we are sorry and humbly apologize for any inconvenience this incident may have caused you and we sincerely thank you in advance for your understanding
Yours sincerely,
Iberia Team »
Jul 22, 22, 10:10 pm
#1249
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,584
Jul 23, 22, 12:31 am
#1250
Join Date: Oct 2006
Location: SEA, SFO, HKG
Programs: Alaska MVP Gold 100K; Cathay Diamond; Asiana Club Diamond; SkyMiles Diamond Medallion
Posts: 113
My flight is in early August and I am going the Recurso route with Klaus. I am expecting it to be reinstated shortly and am confident to fly. If the ruling is eventually in favor of LATAM after the fact then LATAM can go pound sand. I don't see how they can realistically recuperate this from me since I don't live in Chile or Spain nor do I plan on using LATAM again anytime soon.
. Very interesting fare amount.
Last edited by sfosuw; Jul 23, 22 at 1:10 am
Jul 23, 22, 12:45 am
#1251
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,584
Jul 23, 22, 1:09 am
#1253
Join Date: Oct 2006
Location: SEA, SFO, HKG
Programs: Alaska MVP Gold 100K; Cathay Diamond; Asiana Club Diamond; SkyMiles Diamond Medallion
Posts: 113
I submitted everything exactly 7 days ago.
Jul 23, 22, 5:19 am
#1255
Join Date: Jan 2018
Posts: 63
The IB representative was someone specially trained to make the call. The call originated from a Spanish number but they spoke perfect French and clearly had a legal background. Friendly but very clear: no way you will travel in J on this ticket. When I mentioned the upcoming Chilean court case it became clear that honouring the 1k tickets would weaken their position in court which made me think the case contributed to not honouring the 1k tickets.
Jul 23, 22, 5:44 am
#1256
Join Date: Jun 2022
Posts: 37
That might explain why they decided to cancel only now, a month later. Thank all the justice fighters...
Jul 23, 22, 5:49 am
#1257
Join Date: Oct 2017
Location: Australia
Programs: QF; VA; AS
Posts: 104
Jul 23, 22, 6:08 am
#1258
Join Date: Jun 2022
Posts: 37
What evidence you want? Clearly IB know what's going on (incl. the Chilean case) according to the representative + the copy of the email above - that's a pretty strong evidence IMHO. I'm positive that IB were going to honour their tickets. I previously flew on MAD-BOG in J for under €500. I believe if it wasn't the LA/Chile threat IB would honour the tickets... So it's very likely that if the lawyers/courts didn't get involved there would more people flying the tickets (without fighting). Otherwise why IB is getting in touch and cancelling a month later?
Jul 23, 22, 6:23 am
#1259
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,584
Could well be related to the LATAM recurso protection. On the flip side of that, one has 30 days to file from when it is cancelled, no matter if it was cancelled on the 19th June or the 19th December. The lawyers might pick up these cases, who knows, all that would need to be done is ask them…
LATAM offering downgrade compensation of 75% to people who request it (who accept a ticket in Y instead of in J) would seem to be an “interesting” decision, if they were trying to avoid hindering legal battles on their end (imo, not a lawyer, etc)
LATAM offering downgrade compensation of 75% to people who request it (who accept a ticket in Y instead of in J) would seem to be an “interesting” decision, if they were trying to avoid hindering legal battles on their end (imo, not a lawyer, etc)
Jul 23, 22, 9:16 am
#1260
Join Date: Dec 2008
Location: London
Programs: ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Diamond Ambassador
Posts: 5,085
My ticket has gone through several schedule/flight changes - and is un-flyable right now.
LATAM online autoproteccion tool is usually not working and when it does - ends with a message to contact the agency where I got the ticket. MyTrip doesn't have great reviews about their customer service.
I guess all that will do is get the ticket cancelled once brought to OTA/LA's attention
as it is not for immediate travel.
LATAM online autoproteccion tool is usually not working and when it does - ends with a message to contact the agency where I got the ticket. MyTrip doesn't have great reviews about their customer service.
I guess all that will do is get the ticket cancelled once brought to OTA/LA's attention
as it is not for immediate travel.
