[PREM FARE GONE] Mad-scl biz $280 return
Jul 1, 22, 5:50 am
#1112
formerly mattking2000
Join Date: Nov 2012
Location: soon to be DXB!
Programs: BA|AC|AZ|SPG|H|FPC
Posts: 1,107
I booked through Kayak which was handled by a sub-company named "Chat Deal" ...
received a cancellation / refund e-mail today, requesting authorization to charge additional ~$140 for "my refund request" as the cancellation fee is apparently $500
Will let Amex handle this one ...
received a cancellation / refund e-mail today, requesting authorization to charge additional ~$140 for "my refund request" as the cancellation fee is apparently $500
Will let Amex handle this one ...
Jul 1, 22, 8:22 am
#1113
Join Date: Mar 2019
Posts: 83
I booked through Kayak which was handled by a sub-company named "Chat Deal" ...
received a cancellation / refund e-mail today, requesting authorization to charge additional ~$140 for "my refund request" as the cancellation fee is apparently $500
Will let Amex handle this one ...
received a cancellation / refund e-mail today, requesting authorization to charge additional ~$140 for "my refund request" as the cancellation fee is apparently $500
Will let Amex handle this one ...
In other news, my flight booked via booking.com for April 2023 also appears to be cancelled overnight, no news from booking yet though about any refund.
Jul 1, 22, 8:28 am
#1114
Join Date: Jul 2018
Location: CMN,DXB,CDG
Programs: Flying Blue Platinum
Posts: 720
Same here - as mentioned in one of my previous posts, I booked those near-1k fares and flew before (to GRU), I don't see any reason why those shouldn't. The base fare is €278, low for J, but arguably not a "non sensical" fare. The only thing that makes me "tick" is that I can't check in online and I think I remember I was able to in the past, including for flights still far-out. But I think we can confidently say (until proven otherwise) that those will fly.
Jul 1, 22, 7:37 pm
#1115
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,549
A number of people have posted the emails Booking and GTG have sent.
Those emails include what is said to be an email from LATAM to the agents:
One of my tickets began MAD-SCL IB-coded and operated and one was IB-coded and LA-operated.
From these emails, what are people's interpretations as to the owner of the ticket? Is it the case that LATAM owned the ticket and the cancellations were made by LATAM, as the owner, at the request of Iberia? Or is Iberia the owner?
LATAM works in partnership with IBERIA, which even if operates part of your itinerary, owns the entire fare of your ticket and, unfortunately, processed it at the incorrect rate.
We hereby inform you that, at the request of IBERIA, your reservation has been CANCELED because, as IBERIA has reported, the rate of your reservation responded to an erroneous issuance.
From these emails, what are people's interpretations as to the owner of the ticket? Is it the case that LATAM owned the ticket and the cancellations were made by LATAM, as the owner, at the request of Iberia? Or is Iberia the owner?
Last edited by danger; Jul 2, 22 at 6:11 pm
Jul 4, 22, 4:39 am
#1117
Join Date: Apr 2018
Location: London
Programs: Gold at BA, Hilton and Radisson.
Posts: 495
Lastminute.com have just emailed to say they will be cancelling all bookings due to “the ongoing pandemic”. A refund will be issued in two months time, minus the insurance policy I opted on for. Alas this is only for the booking next week.
Chargeback time I think.
Chargeback time I think.
Jul 4, 22, 8:02 pm
#1118
Join Date: Dec 2006
Location: NRT / HND
Programs: AA EXP, NH Plat, Former UA 1K
Posts: 4,919
Lastminute.com have just emailed to say they will be cancelling all bookings due to “the ongoing pandemic”. A refund will be issued in two months time, minus the insurance policy I opted on for. Alas this is only for the booking next week.
Chargeback time I think.
Chargeback time I think.
Jul 5, 22, 12:52 am
#1120
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 10,011
Jul 5, 22, 7:28 am
#1121
Join Date: Sep 2021
Posts: 169
What about if part of the ticket is already flown? Say I have a friend who bought a ticket to Guetemala a few months back and he's doing backpacking. Can they cancel his return ticket tomorrow even if he's already flown part of it? Seems a bit dubious to leave someone in the middle of nowhere.
Jul 5, 22, 7:53 am
#1122
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 10,011
Then your friend has to take it up with the OTA or the airline in question (whoever cancelled the ticket during traveling) but it has nothing to do with EU Reg. 261/04 and it would not be the EU Reg. 261/04 that provides a right for the ticket to be reinstated or rebooked.
Jul 5, 22, 11:47 pm
#1123
Join Date: Jul 2021
Programs: BAEC Silver, FlyingBlue Gold
Posts: 37
Anyone who booked via an OTA (booking.com) in my case.
Part of my flights were cancelled/removed last week. Only one segment is still intact but obviously the ticket is unflyable.
How long did it take for you between segments being cancelled and receiving the official cancellation message (and eventually a refund)? Did you have to actively inquire or did you just wait out?
Part of my flights were cancelled/removed last week. Only one segment is still intact but obviously the ticket is unflyable.
How long did it take for you between segments being cancelled and receiving the official cancellation message (and eventually a refund)? Did you have to actively inquire or did you just wait out?
Jul 6, 22, 1:45 am
#1124
Join Date: Mar 2018
Posts: 335
Anyone who booked via an OTA (booking.com) in my case.
Part of my flights were cancelled/removed last week. Only one segment is still intact but obviously the ticket is unflyable.
How long did it take for you between segments being cancelled and receiving the official cancellation message (and eventually a refund)? Did you have to actively inquire or did you just wait out?
Part of my flights were cancelled/removed last week. Only one segment is still intact but obviously the ticket is unflyable.
How long did it take for you between segments being cancelled and receiving the official cancellation message (and eventually a refund)? Did you have to actively inquire or did you just wait out?
my return disappeared from iberia, however when I called them up they told me that they CAN see it on their system
so I then downloaded gotogate app input my details and the entire ticket is there
Untouched
Jul 6, 22, 4:18 am
#1125
Join Date: Apr 2016
Location: Madrid
Programs: IB Platinum, TAP Gold, HH Diamond, Accor LL Gold
Posts: 73
Also untouched in the LATAM app?
