msm2000uk

The MyTrip emails have arrived with cancellation.

M

ComandantePuchinetta

Lots of people are receiving the above now, about 2 weeks after the "incident"

nk15

I got these, too. I have also already received the refund from the Priceline booking.

At least I did not have to call anyone and waste my time.

ComandantePuchinetta

Not sure what the experts think but this really sounds to a topic discussed previously here that is the LATAM vs IBERIA implications.

What I can read in between lines is as it Iberia would have forced LATAM to send this. It has been mentioned that it looked like that the some of the cancellations follow the same logic.

I also think this coming 14 days late as they know that there is a joint demand in progress and they are afraid. Just MHO

ComandantePuchinetta

The Spanish version seems to be more juicy that the English ones, I would love some of the experts to read the below wording. Specially the second part where they blame Iberia for ordering the cancellation.

Le estamos contactando en representación de LATAM airlines con respecto a su reserva xx-xxxxxxxxx. Lamentamos informarle de que su(s) billete(s) han sido cancelados. LATAM trabaja en colaboración con IBERIA, que aunque opere solamente una parte de su viaje, tiene propiedad sobre la tarifa de todo el billete, desafortunadamente, fue procesado con el valor incorrecto.

—-----------------------------------------------------

Por favor encuentre a continuación el comunicado emitido por LATAM airlines:

NOTIFICACIÓN DE CANCELACIÓN Y REEMBOLSO DEL PRECIO PAGADO DEBIDO A LA EMISIÓN ERRÓNEA DE LA TARIFA IBERIA

Por la presente le informamos que, a la petición de IBERIA, su reserva ha sido CANCELADA debido a que, como ha sido reportado por IBERIA, el valor de su reserva respondió a una emisión errónea.

Le confirmamos de que el reembolso de su reserva ha sido ordenada y consecuentemente le sera reembolsado de inmediato.

Le transmitimos nuestras disculpas por el inconveniente causado debido a la existencia de dicho error de emisión de su reserva por parte de IBERIA.

Si requiere de información adicional, por favor no dude en contactarnos.



Atentamente,

Latam


---------------

Translation (Google)
We are contacting you on behalf of LATAM airlines regarding your xx-xxxxxxxxx reservation. We regret to inform you that your ticket(s) have been cancelled. LATAM works in collaboration with IBERIA, which, although it operates only part of your trip, owns the fare of the entire ticket, unfortunately, it was processed with the wrong value.



—------------------------------------------------ ----



Please find below the statement issued by LATAM airlines:



NOTIFICATION OF CANCELLATION AND REFUND OF THE PRICE PAID DUE TO THE WRONG ISSUANCE OF THE IBERIA RATE

We hereby inform you that, at the request of IBERIA, your reservation has been CANCELED due to the fact that, as reported by IBERIA, the value of your reservation responded to an erroneous issue.

We confirm that the refund of your reservation has been ordered and consequently it will be refunded immediately.

We apologize for the inconvenience caused by the existence of said error in issuing your reservation by IBERIA.



If you require additional information, please do not hesitate to contact us.



Sincerely,

Latam

tr3k

Both versions seem fairly similar to me (edited: English version sent to me from GTG is a bit closer to the Spanish one, I suspect that English translation is done by each OTA, and the official statement is in Spanish). I am guessing this is just part of fingerpointing of LATAM vs Iberia, so that any future legal action is held in the "other" country (perhaps even agreed upon, to make such more difficult).

Looks like all parties were negotiating to come up with this message, so now everyone is getting the same thing (I received same today).

slidey

Is this now basically a lost cause or is there any way to force them to provide the flight? Is a section 75 claim with the credit card company (in the UK) viable?

jms_uk

Section 75 claim would only be useful if you can’t recover the money paid - not to reinstate your ticket.

ComandantePuchinetta

Plenty of legal options open in Chile and Spain and with an overall healthy status. There is a Whatsapp group with over 300 folks organizing.

tr3k

Contact?

ComandantePuchinetta

Check your inbox and I suggest you get some spanish speaking friend near by

tr3k

Mi español no esta tan malo.

loganre17

Same as above - both GTG and MyTrip cancelled

JetwayLife

Could I also get the contact - Got my Spanish friends on standby

pmarrsouth

PM me contact details also. Ty !