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[PREM FARE GONE] Mad-scl biz $280 return

[PREM FARE GONE] Mad-scl biz $280 return

Old Jun 21, 22, 12:48 am
  #811  
 
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Originally Posted by Shl
Thanks for your feedback - I appreciate it.
None of the above cases represents my situation though. I have a confirmed ticket with the OTA and LATAM but missing the coupons. Now the question is about who has deleted them. Strong evidence that IBERIA has done so. I did not call for cancelation. But Iberia says - "You can not fly that ticket but we have not touched it." LATAM same. OTA same. Ticket under airport control. Noone can touch it.

Flight next Tuesday.
Intersting case.
Can i ask which coupons you mean? I have a confirmed ticket with the OTA and it also shows up in every of the airline engines unchanged for now.
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Old Jun 21, 22, 1:18 am
  #812  
 
Join Date: Jun 2022
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Originally Posted by Flying Machine
however there is a maximum amount of time you have to make a claim with Amex if you had to
Generally that's 120 days after you were to receive the service (or received a product). So the limit is irrelevant until after the flight date. In addition, if the poster has a UK card, the S75 protection has a 6 year limit. I personally never had any issues buying flights/hotels 9 months in advance, then not able to use it/cancelled, chasing the merchant for a couple of months and then initiating the chargeback. Let's not confuse people here.
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Old Jun 21, 22, 1:21 am
  #813  
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Booking.com tells me "in this case your flights were cancelled by the airlines and not by us." Important terminology: flights cancelled. Nothing about a so-called error. To me, this means the situation falls squarely within EC261/2004 and I'm entitled to the provisions of Article 8, as megaloman mentioned earlier.
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Old Jun 21, 22, 1:22 am
  #814  
 
Join Date: Jan 2012
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Originally Posted by offvoice
I paid slightly more than that, cc charged, etickets received, booking available and showing ok on IB website, so how did you find it was cancelled? Any thing I should be on the lookout for? Flight is still a couple of months out, but Ill have (at some point) to start organizing the trip .
Just attempting to manage the booking.
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Old Jun 21, 22, 1:28 am
  #815  
 
Join Date: Jun 2018
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Just an aside here I know que sera, sera with this deal, but I havent been able to locate a ticket number - 045 or otherwise, when checking IB, AY or RJ only the 6 digit reference for IB & Ref for LA (the latter is no longer recognised by the website).

Ive tried both on the apps and websites for the above airlines - any tips on how I can find this please?
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Old Jun 21, 22, 1:34 am
  #816  
 
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If you have booked at priceline, one of two emails sent by them after your purchase includes number of ticket.
IB and AY "manage my booking" should also present ticket's number. They do so in my case.
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Old Jun 21, 22, 1:38 am
  #817  
 
Join Date: Jun 2018
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Originally Posted by tropikey
If you have booked at priceline, one of two emails sent by them after your purchase includes number of ticket.
IB and AY "manage my booking" should also present ticket's number. They do so in my case.
Thanks Tropikey, you know I must have looked at the manage my booking tabs a half a dozen times or more and failed to find it every time - have just found it under passenger details on IB!
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Old Jun 21, 22, 1:43 am
  #818  
 
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Originally Posted by Keter
I just realised that the desktop version of Tripcase still shows my etickets under the Documents section. 'OK to fly' status for all coupons. Unless 'ok to fly' is not an actual coupon status this means that LA only cancelled their segment (in my case RIO-SCL) and did not do anything to the ticket and IB segments.
Originally Posted by FrankTalk
I'm not 100% convinced Sabre is pulling the actual ticket info and not just giving you the ticket image it has access to (ie initial in this case).
Good one about tripcase. I just had a look for my PNR (only the GRU-SCL not showing up on IB MMB) and my girlfriends PNR (MAD-GRU and GRU-SCL not showing up on IB MMB) and there is a difference in how the ticket receipts look like. For the record, we booked at the same time (or maybe a minute difference) using the same OTA (Priceline). Each segment of her ticket indicate "not valid after" <the date of the first initial segment MAD-GRU>. This is the same date indicated for the two other segments (so then the segments become invalid ?). I do not have this indication on my receipts. Also some of the fields are different between the two tickets. She has a field called "Name ref", which I don't have (indicated as ADT for her. Is it for adult ?). The issuing agent is a different entity of LATAM between her and me and the issuing agent location also. Finally the IATA numbers are the same for both tickets and each segment on both tickets are "Ok to fly".

Last edited by palmanfr; Jun 21, 22 at 1:55 am
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Old Jun 21, 22, 1:46 am
  #819  
 
Join Date: May 2012
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Originally Posted by Tofino87
Just an aside here… I know que sera, sera with this deal, but I haven’t been able to locate a ticket number - 045 or otherwise, when checking IB, AY or RJ… only the 6 digit reference for IB & Ref for LA (the latter is no longer recognised by the website).

I’ve tried both on the apps and websites for the above airlines - any tips on how I can find this please?
Try Finnair's e-ticket email mine shows on there: https://www.finnair.com/us-en/custom...ticket-receipt

oh nevermind refreshed and saw you got it
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Old Jun 21, 22, 1:54 am
  #820  
 
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Originally Posted by Shl
Thanks for your feedback - I appreciate it.
None of the above cases represents my situation though. I have a confirmed ticket with the OTA and LATAM but missing the coupons. Now the question is about who has deleted them. Strong evidence that IBERIA has done so. I did not call for cancelation. But Iberia says - "You can not fly that ticket but we have not touched it." LATAM same. OTA same. Ticket under airport control. Noone can touch it.

Flight next Tuesday.
Intersting case.
IMHO, EC 261/2004 kicks in your case. I am not sure if you need serious positioning to get to MAD, but if you get denied boarding the airline operating the first segment will be responsible, who ever is the marketing airline or the OTA.
Personally I am waiting for some feedback from IB on my girlfriends ticket, and will try to call priceline to know more about the ticket status, but as I expect both answers to be bs, I will file a claim to AESA, the Spanish enforcement body for EC 261/2004 ruling. It may take a while but the situation needs to be clarified for sure. Some will say that we do not have a valid ticket or whatever, but a ticket number that is issued and sticks for a few days at least, and a credit card which is charged is a valid contract to me. I mean come on, what else do we need ? A picture of me and the CEO of IAG holding my ticket ? The ticket to be signed with the blood of LATAM revenue management director to certify it is valid ?
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Old Jun 21, 22, 2:01 am
  #821  
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Originally Posted by palmanfr
Some will say that we do not have a valid ticket or whatever, but a ticket number that is issued and sticks for a few days at least, and a credit card which is charged is a valid contract to me. I mean come on, what else do we need ?
Sorry, but this is not the way Spanish/civil law works. If the airline explains that this is a mistake fare (fare way too low) and it is held that pax knew this or ought to have known it as the price was much lower than normal/comparable biz tickets, then the ticket will be void and not binding for the airline, i.e. there was no formation of a valid contract/ticket regardless that you received ticket No etc.
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Old Jun 21, 22, 2:02 am
  #822  
 
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Originally Posted by danger
Booking.com tells me "in this case your flights were cancelled by the airlines and not by us." Important terminology: flights cancelled. Nothing about a so-called error. To me, this means the situation falls squarely within EC261/2004 and I'm entitled to the provisions of Article 8, as megaloman mentioned earlier.
Correct, if the airline / merchant has not informed you that your booking was cancelled due to a pricing error / system error / ... and only the flight is cancelled, you're protected by EU261. I'd still wait a bit to see if they do send you an email about an error fare.
After waiting for a bit, you'd need to contact the 1st operating carrier where you're flight in cancelled and request them to be rebooked under EU261.
If they decline, you can go through the Spanish EU261 enforcement body:
https://www.seguridadaerea.gob.es/en.../cancelaciones
I doubt they'll do anything thou, so next step would be to sue in Spain then.
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Old Jun 21, 22, 2:41 am
  #823  
 
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Originally Posted by fuyao
Correct, if the airline / merchant has not informed you that your booking was cancelled due to a pricing error / system error / ... and only the flight is cancelled, you're protected by EU261. I'd still wait a bit to see if they do send you an email about an error fare.
After waiting for a bit, you'd need to contact the 1st operating carrier where you're flight in cancelled and request them to be rebooked under EU261.
If they decline, you can go through the Spanish EU261 enforcement body:
https://www.seguridadaerea.gob.es/en.../cancelaciones
I doubt they'll do anything thou, so next step would be to sue in Spain then.
or chargeback
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Old Jun 21, 22, 2:48 am
  #824  
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Originally Posted by SK AAR
Sorry, but this is not the way Spanish/civil law works. If the airline explains that this is a mistake fare (fare way too low) and it is held that pax knew this or ought to have known it as the price was much lower than normal/comparable biz tickets, then the ticket will be void and not binding for the airline, i.e. there was no formation of a valid contract/ticket regardless that you received ticket No etc.
We go through this with every flash or deep discount sale fare.

I think you may be skipping over some important parts. There are 3 elements to the doctrine of mistake in contract law. First, one of the parties made a mistake as to a term of the contract. Second, the non-mistaken party knew or ought to have known of the mistake. And third, the non-mistaken party deliberately worked to avoid the mistake being learned of. Critically, the onus is on the party claiming mistake to prove those elements. It can't simply say 'It was a mistake. Goodbye'. Similarly with void ab initio. The party wanting to void a contract still has to justify and prove its case. Admittedly, the airline (or OTA) will get away with simply saying so unless held to account.

As for "normal/comparable", FlyerTalk is filled with examples of such, including much cheaper, comparable (or better) fares.

Originally Posted by fuyao
Correct, if the airline / merchant has not informed you that your booking was cancelled due to a pricing error / system error / ... and only the flight is cancelled, you're protected by EU261. I'd still wait a bit to see if they do send you an email about an error fare.
After waiting for a bit, you'd need to contact the 1st operating carrier where you're flight in cancelled and request them to be rebooked under EU261.
If they decline, you can go through the Spanish EU261 enforcement body:
https://www.seguridadaerea.gob.es/en.../cancelaciones
I doubt they'll do anything thou, so next step would be to sue in Spain then.
That's very helpful. Thank you. My first operating carrier is IB. Somehow, I can't see it being a long phone call. As others have noted, we're the meat in the sandwich here. The buck passing will be insidious.
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Old Jun 21, 22, 3:10 am
  #825  
 
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Originally Posted by SK AAR
Sorry, but this is not the way Spanish/civil law works. If the airline explains that this is a mistake fare (fare way too low) and it is held that pax knew this or ought to have known it as the price was much lower than normal/comparable biz tickets, then the ticket will be void and not binding for the airline, i.e. there was no formation of a valid contract/ticket regardless that you received ticket No etc.
Then how much time do they have to tell you it was a mistake ? What if in two months we have no news about this and I get denied boarding because they tell me that they "made a mistake", would this argument hold up in court ?
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