mrhocA

Can i ask which coupons you mean? I have a confirmed ticket with the OTA and it also shows up in every of the airline engines unchanged for now.

bimbonello

Generally that's 120 days after you were to receive the service (or received a product). So the limit is irrelevant until after the flight date. In addition, if the poster has a UK card, the S75 protection has a 6 year limit. I personally never had any issues buying flights/hotels 9 months in advance, then not able to use it/cancelled, chasing the merchant for a couple of months and then initiating the chargeback. Let's not confuse people here.

danger

Booking.com tells me "in this case your flights were cancelled by the airlines and not by us." Important terminology: flights cancelled. Nothing about a so-called error. To me, this means the situation falls squarely within EC261/2004 and I'm entitled to the provisions of Article 8, as megaloman mentioned earlier.

Marcin83

Just attempting to manage the booking.

Tofino87

Just an aside here… I know que sera, sera with this deal, but I haven’t been able to locate a ticket number - 045 or otherwise, when checking IB, AY or RJ… only the 6 digit reference for IB & Ref for LA (the latter is no longer recognised by the website).

I’ve tried both on the apps and websites for the above airlines - any tips on how I can find this please?

tropikey

If you have booked at priceline, one of two emails sent by them after your purchase includes number of ticket.
IB and AY "manage my booking" should also present ticket's number. They do so in my case.

Tofino87

Thanks Tropikey, you know I must have looked at the ‘manage my booking’ tabs a half a dozen times or more and failed to find it every time - have just found it under passenger details on IB!

palmanfr

Good one about tripcase. I just had a look for my PNR (only the GRU-SCL not showing up on IB MMB) and my girlfriends PNR (MAD-GRU and GRU-SCL not showing up on IB MMB) and there is a difference in how the ticket receipts look like. For the record, we booked at the same time (or maybe a minute difference) using the same OTA (Priceline). Each segment of her ticket indicate "not valid after" <the date of the first initial segment MAD-GRU>. This is the same date indicated for the two other segments (so then the segments become invalid ?). I do not have this indication on my receipts. Also some of the fields are different between the two tickets. She has a field called "Name ref", which I don't have (indicated as ADT for her. Is it for adult ?). The issuing agent is a different entity of LATAM between her and me and the issuing agent location also. Finally the IATA numbers are the same for both tickets and each segment on both tickets are "Ok to fly".

jrweaver912

Try Finnair's e-ticket email mine shows on there: https://www.finnair.com/us-en/custom...ticket-receipt

oh nevermind refreshed and saw you got it

palmanfr

IMHO, EC 261/2004 kicks in your case. I am not sure if you need serious positioning to get to MAD, but if you get denied boarding the airline operating the first segment will be responsible, who ever is the marketing airline or the OTA.
Personally I am waiting for some feedback from IB on my girlfriends ticket, and will try to call priceline to know more about the ticket status, but as I expect both answers to be bs, I will file a claim to AESA, the Spanish enforcement body for EC 261/2004 ruling. It may take a while but the situation needs to be clarified for sure. Some will say that we do not have a valid ticket or whatever, but a ticket number that is issued and sticks for a few days at least, and a credit card which is charged is a valid contract to me. I mean come on, what else do we need ? A picture of me and the CEO of IAG holding my ticket ? The ticket to be signed with the blood of LATAM revenue management director to certify it is valid ?

SK AAR

Sorry, but this is not the way Spanish/civil law works. If the airline explains that this is a mistake fare (fare way too low) and it is held that pax knew this or ought to have known it as the price was much lower than normal/comparable biz tickets, then the ticket will be void and not binding for the airline, i.e. there was no formation of a valid contract/ticket regardless that you received ticket No etc.

fuyao

Correct, if the airline / merchant has not informed you that your booking was cancelled due to a pricing error / system error / ... and only the flight is cancelled, you're protected by EU261. I'd still wait a bit to see if they do send you an email about an error fare.
After waiting for a bit, you'd need to contact the 1st operating carrier where you're flight in cancelled and request them to be rebooked under EU261.
If they decline, you can go through the Spanish EU261 enforcement body:
https://www.seguridadaerea.gob.es/en.../cancelaciones
I doubt they'll do anything thou, so next step would be to sue in Spain then.

megaloman

or chargeback

danger

We go through this with every flash or deep discount sale fare.

I think you may be skipping over some important parts. There are 3 elements to the doctrine of mistake in contract law. First, one of the parties made a mistake as to a term of the contract. Second, the non-mistaken party knew or ought to have known of the mistake. And third, the non-mistaken party deliberately worked to avoid the mistake being learned of. Critically, the onus is on the party claiming mistake to prove those elements. It can't simply say 'It was a mistake. Goodbye'. Similarly with void ab initio. The party wanting to void a contract still has to justify and prove its case. Admittedly, the airline (or OTA) will get away with simply saying so unless held to account.

As for "normal/comparable", FlyerTalk is filled with examples of such, including much cheaper, comparable (or better) fares.

That's very helpful. Thank you. My first operating carrier is IB. Somehow, I can't see it being a long phone call. As others have noted, we're the meat in the sandwich here. The buck passing will be insidious.

palmanfr

Then how much time do they have to tell you it was a mistake ? What if in two months we have no news about this and I get denied boarding because they tell me that they "made a mistake", would this argument hold up in court ?